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Cancel CULTURR
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Culturr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Culturr: Complete Guide
What is Culturr
Overview
Culturr is a subscription-based platform that connects users with curated cultural experiences, offering personalized recommendations for events, workshops, and activities.
The service is subscription driven and may be accessed via the website and mobile app platforms.
Service format
Culturr delivers curated content, event listings and personalised recommendations as part of its paid plans.
Access methods and billing depend on how you subscribed (website, Apple App Store, or Google Play).
How to cancel Culturr
Cancel if you subscribed on the website
- Email support@exarstudios.com (or send a written mail) with a clear cancellation notice.
- Include your account email, subscription ID (if known), and the date you want cancellation to take effect.
- Keep a copy of your sent message and any reply from support as proof.
Cancel if you subscribed via mobile stores
- Apple App Store subscriptions must be cancelled through your Apple account settings; refunds are handled by Apple.
- Google Play subscriptions must be cancelled through Google Play; cancellations and refunds follow Google Play policies.
- Check your device account/subscription settings to confirm cancellation and turn off auto‑renewal.
What happens when you cancel
Access after cancellation
If you cancel a website subscription, access normally continues until the end of your current billing period.
For App Store and Google Play subscriptions, access typically continues according to the store’s billing cycle after you cancel.
Account and data
Cancellation stops future billing but does not necessarily delete your account or data; check account settings or ask support for data removal options.
If you want data deleted, request explicit account or data deletion from support and retain copies of your request and any confirmations.
Will I get a refund?
General refund rules
First subscription payments made on the website or via Google Play may be eligible for a refund if requested within 14 days of the first charge, with exceptions.
Auto-renewal payments may be eligible for a refund if requested within 30 days of renewal, subject to exclusions.
Platform-specific refunds and exclusions
- Monthly subscriptions are excluded from the 14-day first-payment and 30-day auto-renewal refund eligibility noted above.
- App Store purchases: refunds are handled exclusively by Apple and must be requested through Apple support.
- Google Play purchases: refunds and cancellations are handled by Google Play under their policy and must be requested there.
Culturr plans and pricing
Where to check pricing
Do not rely on third-party sources for current prices. Check the official Culturr pages or your app store listing for the latest plan and price information.
No verified pricing in SGD for Culturr was available in the verified source; verify directly with the provider before subscribing.
Avoiding assumptions
Do not assume currency, billing period, or trial terms; these vary by platform and location and are shown at purchase.
If unsure, contact support@exarstudios.com or view the official terms for clarification.
Your consumer rights in Singapore
What Culturr’s terms say
The Culturr terms do not make an explicit reference to Singapore-specific statutory consumer protections in the verified terms document.
For entitlement or remedies under Singapore law, you may need to consult local consumer protection guidance or seek legal advice.
Practical steps for Singapore users
- Keep purchase receipts, confirmation emails, and cancellation requests as evidence.
- If a refund or dispute cannot be resolved with the provider, consider contacting local consumer advice services for next steps.
Customer experiences
Positive reports
Users who follow the correct cancellation channel (website email or the app store process) generally receive confirmation and continue access until period end.
Prompt contact and clear details tend to speed up support responses.
Negative reports and common issues
Common problems include cancelling in the wrong place (e.g., from the app instead of the store used), or unclear cancellation messages that delay processing.
Refund outcomes vary by platform and timing; platform-handled purchases may require dealing directly with Apple or Google for refunds.
Documentation checklist
Essential items to keep
- Account email and username used to subscribe.
- Subscription ID, order number, or receipt from the website or app store.
- Copy of your cancellation request (email or posted mail receipt) and any support replies.
Optional but helpful items
- Screenshots of subscription status, billing dates, and payment records.
- Notes on dates and times you contacted support and names of staff you spoke with.
Common mistakes
Cancelling in the wrong place
Example: Cancelling inside the app when you purchased on the website can leave the website subscription active and still bill you.
Always cancel through the same channel used to subscribe: website, Apple, or Google Play.
Not keeping proof
Example: Sending a short, unclear email without order details can delay processing or make it hard to claim a refund.
Always include identifying details and keep copies of sent messages and replies.
Comparative recap
Quick comparison
| Channel | How to cancel | Who handles refunds | Period |
|---|---|---|---|
| Website | Email support@exarstudios.com or send written notice. | Culturr / Exar Studios (per terms) for web payments; certain refunds subject to time limits. | monthly / annual |
| Apple App Store | Cancel via your Apple subscription settings. | Apple handles refunds and will assess eligibility. | monthly / annual |
| Google Play | Cancel via Google Play subscriptions in your account. | Google Play handles refunds under its policies. | monthly / annual |
After cancelling
Confirming completion
Wait for a confirmation email or message from support or your app store confirming cancellation and any refund decision.
If you do not receive confirmation within a reasonable time, follow up with support and keep records of the follow-up.
Helpful references
Review Culturr’s official terms for details and authoritative guidance: Culturr Terms of Service.
For App Store or Google Play refunds, use the respective platform’s support channels to request or escalate a refund.
Address
Developer / Billing address
No specific postal address for Culturr billing or cancellation was provided in the verified terms source.
If you require a postal address for a written cancellation, contact support@exarstudios.com to request the correct mailing address.
Support contact
Primary support email: support@exarstudios.com. Use this address for web-subscription cancellation requests and account inquiries.
For purchases through Apple or Google Play, use the support and refund processes provided by those platforms.