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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Dossier service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dossier: Easy Method
What is Dossier
Service overview
Dossier is a fragrance company that sells affordable perfumes inspired by luxury scents and offers web orders and subscription services. It operates online with product purchases, returns, and optional subscription/membership plans.
How Dossier is sold
Dossier products and memberships can be purchased via the Dossier website and via mobile app stores (Apple App Store, Google Play). Purchase channel affects how subscriptions are managed and cancelled.
How to cancel Dossier
Cancel a subscription bought through Apple App Store
- Open your Apple account settings on iPhone, iPad or via the App Store on macOS.
- Go to Subscriptions, select the Dossier subscription, then tap or click Cancel Subscription.
- Refunds (if any) are handled by Apple under Apple’s policies.
- See a step-by-step summary at Postclic cancellation guide.
Cancel a subscription bought through Google Play
- Open the Google Play Store app on your device.
- Tap Payments & subscriptions → Subscriptions, select Dossier, then Cancel Subscription.
- Refunds (if any) follow Google Play’s refund policies; use Google Play support for disputes.
- See platform guidance at Postclic cancellation guide.
Cancel a web order or request refund for physical products
- If an order has not shipped, contact Dossier customer service immediately through Dossier’s official support channels.
- If Dossier cancels your order (out of stock or delivery fail), they state they will issue a full refund promptly.
- Return and refund rules for web purchases are in Dossier’s terms: Dossier terms & conditions.
What happens when you cancel
Access and renewals
After cancelling an app-store subscription, access typically continues until the end of the paid billing period. The subscription will not renew after that period.
Account and data
Membership cancellation usually removes future billing but may not delete account data automatically. Check Dossier’s privacy or account settings for data-deletion steps.
Store credits and membership balances
Dossier states that unused store credits are generally forfeited upon membership cancellation. Confirm balances before cancelling a paid membership.
Will I get a refund?
Dossier returns policy (web purchases)
Dossier allows returns within 30 days of delivery for web purchases. Returned products are refunded at full price minus a processing fee of US$3.99 per bottle.
Shipping costs are not refunded. Details are available in Dossier’s terms: Dossier terms & conditions.
Refund timing and method
Refunds are processed using the same payment method as the purchase. Dossier states refunds are processed within at most 14 days of receipt of returned products or proof of shipment, whichever is earlier.
App-store refunds and exceptions
If you purchased via Apple or Google Play, refunds (if any) follow Apple’s or Google Play’s refund policies and procedures rather than Dossier’s web-return rules.
Dossier plans and pricing
Available plans
The table below uses pricing data from the Singapore App Store listing for the Dossier app as of Feb 2026.
Price display
Prices shown are local-app-store prices and may change; consult the App Store for live pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Dossier Pro (Lifetime) | S$59.98 | One-time / Lifetime | Unlocks full Pro features permanently |
| Dossier Pro (Yearly) | S$29.98 | Annual | Unlocks full Pro features for one year |
Your consumer rights in Singapore
General guidance
Dossier publishes a 30-day return window with a processing fee and a stated refund timeline. This is a contractual policy offered by Dossier for web purchases.
Statutory rights and verification
Singapore consumers may have statutory protections under Singapore law. Dossier’s terms do not explicitly state statutory “cooling-off” or other consumer-rights details for Singapore.
If you believe statutory consumer protections apply, verify rights with Singapore authorities or consumer-protection resources for definitive guidance.
Practical action
- Keep proof of purchase and communication if you intend to assert legal or statutory rights.
- Ask Dossier for written confirmation of refund schedules and fees before returning merchandise.
Customer experiences
Positive reports
Many customers praise Dossier for good product quality, pleasant scents, attractive packaging, and generally fast/helpful customer service in positive reviews.
Trustpilot shows overall positive ratings; see the Trustpilot page for aggregated reviews: Dossier on Trustpilot.
Negative reports
Some customers report difficulties with customer service, delayed refunds, and trouble cancelling memberships. Complaints include slow responses and automated replies.
There are multiple online reports (including community threads) alleging issues with involuntary enrollment in recurring memberships and long refund delays. These reports indicate a need for caution and thorough documentation.
What to watch for
- Confirm the exact subscription product name before purchase to avoid unexpected recurring charges.
- Document cancellation confirmations and keep screenshots of subscription pages and emails.
Documentation checklist
Must-have documents
- Order number and date of purchase.
- Payment method details and transaction ID (card, PayPal, app-store receipt).
- Shipping confirmation or delivery date for returns.
Support and proof
- Screenshots of subscription listings and billing entries.
- Copies of emails or chat transcripts with customer support.
- Tracking numbers and proof of shipment when returning items.
Common mistakes
Not checking the purchase channel
Many customers try to cancel via the website when the subscription was bought through Apple or Google Play. This delays cancellation because the app stores control billing for those purchases.
Missing documentation
Failing to save order confirmations, receipts, or cancellation confirmations makes disputes and refund requests harder to resolve. Always save proof immediately.
Assuming instant refunds
Expect processing time: web refunds may be subject to return processing fees and Dossier’s stated timelines, while app-store refunds follow Apple/Google timelines, which you must request from those stores.
Comparative recap
Quick comparison
The table compares cancellation and refund handling across common purchase channels to help you choose the correct route.
How to use this table
Match your purchase channel and follow the listed cancellation path; keep required documents handy for refunds or disputes.
| Aspect | Apple App Store | Google Play Store | Web orders (Dossier site) |
|---|---|---|---|
| Where to cancel | Apple account Subscriptions | Google Play → Subscriptions | Dossier customer service / returns process |
| Who handles refunds | Apple (their refund policy) | Google Play (their refund policy) | Dossier (30-day returns, US$3.99 fee per bottle; shipping not refunded) |
| Refund timeline | According to Apple | According to Google Play | Processed within at most 14 days after receipt of returns or proof of shipment |
After cancelling
Confirm cancellation
Save any cancellation confirmation emails or screenshots showing the subscription status changed to “cancelled” or “will not renew.”
Follow up on refunds
If you are due a refund from a web order, allow the stated processing time and follow up with Dossier support if the refund is delayed. Refer to their terms: Dossier terms & conditions.
Where to get help
- Platform-level subscription issues: use Apple or Google Play support as applicable.
- Web-order returns and refund policy: consult Dossier terms & conditions.
- Cancellation how-to summaries: Postclic cancellation guide.
Address
Corporate address for formal notices
13 Scents Inc., 4 World Trade Center, 150 Greenwich Street, New York, New York 10007, United States.
How to use the address
Use the corporate address for formal postal cancellation notices or legal correspondence. For routine cancellations and support, use the online processes described above.