Cancellation Familo: Easy Method

What is Familo

Overview

Familo is a family management and locator app designed to help families organise tasks, share schedules and locate devices. It offers features such as family location, shared calendars, chats and alerts.

Purpose and scope

The app focuses on family coordination and location services rather than device-level account management or payment processing. Subscription handling is performed through the platform used to buy the plan (App Store, Google Play) or directly on Familo’s website.

How to cancel Familo

Cancel via App Store (iOS)

• Open the iPhone Settings app.
• Tap your name at the top, then choose Subscriptions.
• Select Familo from the list, then tap Cancel Subscription or turn off auto‑renewal.
• Note: Deleting the Familo app does not cancel the subscription.

Cancel via Google Play (Android)

• Open the Google Play Store app and tap Menu (three lines).
• Choose Subscriptions, select Familo, then Cancel Subscription or disable auto‑renew.
• Note: Deleting the app will not stop charges; you must cancel in Play Store.

Cancel via Familo website (web purchases)

• Log in to your Familo account on the Familo website.
• Click "Subscription" at the top-right of your account page and select "Cancel Subscription."
• Follow on‑screen prompts to confirm cancellation.

What happens when you cancel

Access and renewal

When you cancel via App Store, Google Play or the Familo website, the subscription remains active until the end of the current paid billing cycle.

Your access continues through that period; after it ends the subscription will not auto‑renew.

Account data and settings

Familo’s public materials do not clearly promise automatic deletion of account data after cancellation.

If you need account deletion or data removal, log into your account or contact Familo support for instructions.

Will I get a refund?

App Store and Google Play purchases

• Refunds for purchases made through Apple or Google must be requested from the respective platform.
• Use Apple’s Report a Problem portal or Google Play’s order history "Report a problem" option; eligibility is generally within about 30 days.

Web (Familo website) purchases

• Refunds for purchases made directly on Familo’s website are handled by Familo support on a discretionary, case‑by‑case basis.
• Familo’s publicly available documents do not promise a standard 14‑day statutory refund for web purchases.

Familo plans and pricing

Where to check pricing

Pricing and plan details may change; always check Familo’s official channels for the latest information.

Do not rely on third‑party summaries for current prices - refer to Familo’s official website or the app store listing.

Pricing notes

This guide does not list or guess subscription prices. Confirm currency, billing period and trial terms before subscribing.

If you bought through a platform, the platform’s purchase page will show the billed amount and renewal schedule.

Your consumer rights in Singapore

Relevant law

Singapore’s Consumer Protection (Fair Trading) Act may protect consumers against misleading or unfair trading practices.

That law can be relevant if a supplier uses misleading subscription terms or unauthorised charges.

How it applies to Familo purchases

Familo’s public documents do not cite Singapore‑specific rights or a 14‑day cooling‑off period for web purchases.

If you believe you experienced misleading conduct or unauthorised charges, consider contacting local consumer authorities or seeking advice on your statutory rights.

Customer experiences

Positive feedback

Many users rate Familo positively for core features: accurate location tracking, easy family sharing and useful alerts on mobile platforms.

Average ratings reported on Google Play and iOS show generally favourable sentiment for the app’s functionality.

Negative feedback

Common complaints centre on difficulties cancelling subscriptions, unexpected or recurring charges and challenges contacting support.

Several reviews mention confusion over trial terms and limited clarity about refunds for web purchases.

Documentation checklist

What to prepare before cancelling

• Account email address used with Familo.
• Order receipt or purchase confirmation (App Store/Play Store receipt or web invoice).
• Date(s) of charge and payment method (credit card, Apple ID, Google account).

What to include when contacting support

• Screenshot of the subscription page or receipts showing the charge.
• Device type (iOS or Android) and steps you followed to cancel.
• Clear statement of what you want (cancel subscription, refund request, data deletion).

Common mistakes

Deleting the app instead of cancelling

Many users assume deleting the Familo app cancels the subscription; it does not. The platform or account subscription must be cancelled directly.

Not saving receipts or order IDs

Not retaining receipts or transaction details makes refunds or disputes harder to resolve with platforms or Familo support.

Always keep purchase confirmations and record the billing account used (Apple ID, Google account, email).

Comparative recap

Channel comparison

The table below summarises the main cancellation routes, access after cancellation and refund approach for each channel.

After cancelling

Follow-up actions

Keep confirmation screenshots and monitor the payment method to ensure no unexpected renewals occur after the billing period ends.

If you expect a refund, save all correspondence and follow the platform or Familo support process promptly.

Official app listing

For official app details and to confirm App Store purchase information, see the App Store listing:

Familo on the App Store (Singapore)

Address

Registered address

Familo / related contact listed at: 4 Avenue Louis Martin, 3540 Saint‑Malo, France.

Notes about the address

Use this address for formal correspondence if required, but for subscription or refund issues you will typically interact with the app store platform or Familo support channels.