Cancellation Familytime: Easy Method

What is Familytime

Overview

Familytime is a subscription-based parental control app that helps parents monitor and manage children's device use, including screen time, app blocking and location features.

How it is delivered

The service is distributed via its website and major app stores (Apple App Store and Google Play Store) and requires a paid subscription for premium features.

How to cancel Familytime

Cancel via Apple App Store

• Open the App Store on your Apple device and go to Subscriptions to cancel Familytime there.
• Refunds for Apple purchases must be requested through Apple's refund process; Familytime cannot directly issue App Store refunds.

Cancel via Google Play Store

• Open Google Play > Payments & subscriptions > Subscriptions and cancel the Familytime subscription purchased via Google Play.
• Refunds for Google Play purchases are handled according to Google Play's policies; request refunds through Google Play if needed.

Cancel via Familytime website or in-app dashboard

• If subscribed on Familytime's site, cancel by contacting Familytime support by email (e.g. [email protected]) or via the in‑app live chat on the FamilyTime dashboard or website.
• Email cancellation is recommended to maintain written proof of your request.

Important cross-channel note

• Cancelling in one channel (for example, the website) does NOT automatically cancel subscriptions purchased through other channels (for example, the App Store or Google Play).
• Ensure you cancel in every channel where you were billed to stop future renewals.

What happens when you cancel

Access and service termination

After cancellation, your access to premium features typically continues until the end of the paid billing period.

Once the current period ends, premium features are disabled unless you renew or resubscribe.

Billing and renewals

Cancelling stops future automatic renewals in the channel where you cancelled, but does not retroactively refund previous charges unless an exception is approved.

Check the subscription status in the App Store, Google Play or FamilyTime dashboard to confirm cancellation.

Will I get a refund?

Familytime web subscription refunds

• There is no publicly stated automatic 14-day refund policy for Familytime web subscriptions.
• Refunds for web subscriptions are discretionary and handled by Familytime; user reports indicate refunds may be delayed or refused.

App Store and Google Play refunds

• Purchases made through the Apple App Store must use Apple's refund request process.
• Purchases made through Google Play must use Google Play's refund procedures.

User-reported refund experiences

Multiple users report that refunds are sometimes promised by support (for example “billing department processing your refund”) but frequently do not materialise or are significantly delayed.

If you need a refund for an App Store or Google Play purchase, initiate the request through the respective platform immediately.

Familytime plans and pricing

Where to check current pricing

Familytime's current plans and pricing can change; always confirm up-to-date pricing and plan details on FamilyTime's official site.

See the official FamilyTime get-started or product pages for the latest plan information.

No invented prices

This guide does not list specific prices. Do not rely on third-party or outdated sources for exact amounts.

Visit the official pages linked below to review current plans.

Your consumer rights in Singapore

Statutory cooling-off and refunds

Familytime does not publicly state a statutory 14-day automatic cooling-off or refund period for digital subscriptions.

Rights for digital goods and app-store purchases may differ; check platform rules and local regulations for applicability.

Escalation options in Singapore

• If Familytime does not respond or refund appropriately, consider contacting your payment provider to request a chargeback.
• Affected consumers in Singapore may lodge complaints with the Consumers Association of Singapore (CASE) for further assistance.

Customer experiences

Positive feedback

Some users praise Familytime's live chat support for being responsive and helpful on setup and troubleshooting.

Users also report that features like screen time scheduling and location tracking can work well when configured correctly.

Negative feedback

Frequent complaints include recurring or unauthorized charges continuing after cancellation requests.

Many users describe lengthy or unresolved refund attempts, repetitive canned replies from support, and lack of a unified in-app cancellation mechanism.

Documentation checklist

What to collect before you cancel

• Subscription purchase receipts (App Store, Google Play, or website order confirmation).
• Account email, account ID (if shown on dashboard), and last 4 digits of payment card used.

Proof to keep after cancelling

• Save email confirmation of cancellation or chat transcripts from in‑app live chat.
• Keep screenshots of subscription status showing cancellation and any promised refund communications.

Common mistakes

Assuming one cancellation stops all billing

Many users mistakenly cancel only on the FamilyTime website and continue to be billed through the App Store or Google Play.

Always cancel subscriptions in every channel you used to subscribe.

Not keeping written proof

Users sometimes rely on verbal chat assurances and later cannot prove cancellation or refund promises.

Use email cancellation or save chat transcripts to maintain a record you can present to support or your bank.

Comparative recap

Quick comparison

After cancelling

Confirm cancellation and check billing

Verify subscription status in the App Store, Google Play, or your FamilyTime dashboard to ensure renewal is stopped.

If billing continues after confirmed cancellation, contact your payment provider to dispute charges if necessary.

Helpful links

• FamilyTime official get-started page
• FamilyTime on Apple App Store (Singapore)
• Postclic: Cancel FamilyTime guide
• User reviews on Trustpilot

Address

Company address (as listed in available sources)

500 Yale Ave N, Seattle, Washington, 98109 US

Keep this guide for reference

Retain copies of cancellation confirmations and any correspondence for at least several months in case you need to escalate or file a dispute.