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Cancel FLEX
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Flex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flex: Easy Method
What is Flex
Service overview
Flex is a subscription-based service that offers flexible workspace solutions and related membership features for on-demand office access.
The service includes membership management, automated payments, and a Flexible Rent credit line for eligible users.
Who it is for
Flex targets remote workers, small businesses, and users needing temporary workspace access in Singapore.
Membership features may include scheduled access, billing automation, and payment-splitting options depending on your account.
How to cancel Flex
In-app cancellation steps
- Open the Flex app.
- Go to Settings → Membership → Cancel membership and follow the prompts.
Important timing and autopay
- After cancellation, turn off autopay at least 2 days before the end of the month to avoid automatic rent charges.
- If autopay remains active, the system may still charge for the next billing cycle.
What happens when you cancel
Access and account status
When you cancel, your active membership features stop according to the membership terms and billing cycle.
You lose access to the Flexible Rent credit line once your balance reaches SGD 0.
Financial and collection implications
If there is an outstanding balance, Flex may still attempt to collect payment after cancellation.
Automatic membership fees continue until cancellation is fully processed and any balance is cleared.
Will I get a refund?
General policy
There is no explicit statutory 14-day cooling-off right or guaranteed refund period stated for Flex.
Refunds are discretionary and evaluated case by case, for example where payment failure or system issues occurred.
Practical experience and exceptions
- User reports indicate refunds are often delayed, may not be received, or require persistent follow-up.
- Refunds may be considered for payment failures, duplicate charges, or confirmed system errors, subject to Flex review.
Flex plans and pricing
Where to check pricing
Do not rely on third-party sources for current plan pricing. Always check Flex’s official site for up-to-date information.
For regional pricing details, visit the official Singapore page below.
Note on published rates
No publicly available SGD subscription pricing for an app named "Flex" in Singapore was found in verified sources for 2025/2026.
Refer to the official site for any advertised price lists or promotional offers.
Your consumer rights in Singapore
Cooling-off and refund rights
There is no automatic statutory 14-day cooling-off right explicitly tied to Flex subscriptions in the verified information provided.
Refunds are typically discretionary and depend on the facts of each case rather than a guaranteed statutory period.
Ongoing fees and dispute options
- Automatic membership fees may continue until cancellation is correctly processed and outstanding balances cleared.
- Consumers should monitor the app, keep records, and consider contacting their bank to stop further charges if issues persist.
Customer experiences
Positive feedback
- Some users found the ability to split rent helpful for budgeting, such as paying part at month start and part mid-month.
Negative feedback and common complaints
- Reports of payments withdrawn but not reaching landlords, causing late fees and delayed resolution.
- App instability: payments stuck in "on its way", portal linking errors, and inability to pay manually.
- Poor customer support: lack of phone support, unhelpful chatbots, slow or no resolution.
- Recurring charges despite cancellation, sometimes requiring bank intervention to stop.
Documentation checklist
Essential documents to collect
- Account email and membership ID or username.
- Screenshots of cancellation confirmation, app settings, and any error messages.
- Dates and times of attempted cancellations and autopay settings.
Payment and communication records
- Bank statements or transaction receipts showing charges and attempted collections.
- Copies of chats, emails, or ticket numbers from Flex support for follow-up.
Common mistakes
Assuming cancellation stops immediate charges
Many users assume clicking cancel stops future charges instantly. In fact, autopay may still trigger until it is turned off and the billing period ends.
Always confirm autopay is disabled and check the app for a final confirmation message.
Relying only on informal confirmation
Another common mistake is not saving cancellation confirmations and communication evidence.
Keep screenshots and timestamps; these are critical if you need to dispute charges or request refunds.
Comparative recap
Quick feature comparison
The table below compares key aspects of Flex cancellation and support based on verified information and user reports.
| Feature | Period | Notes |
|---|---|---|
| Cancellation method | monthly | In-app: Settings → Membership → Cancel membership. Turn off autopay 2 days before month end. |
| Refund policy | annual | No guaranteed refunds; discretionary and often delayed. Cases assessed individually. |
| Access to credit | monthly | Flexible Rent credit line is lost once balance is SGD 0 and you must re-apply to use again. |
| Customer support | monthly | User reports show limited live support and slow resolution on disputes. |
After cancelling
Immediate actions
- Turn off autopay in the app at least 2 days before month end to avoid next cycle charges.
- Check your bank or card statements for unexpected charges in the next billing cycle.
Follow-up and appeals
- Keep all documentation and follow up with Flex support if refunds or corrections are needed.
- For plan details or official updates, consult the Singapore site: Flex Singapore price list.
Address
Regional contact address
390 Orchard Road, #05‑02 Palais Renaissance, Singapore 238871.
Notes on contacting
The verified source above is the regional webpage for Flex in Singapore. Use in-app support and keep records when contacting the service.