Cancellation Fortumo: Easy Method

What is Fortumo

Overview

Fortumo is a mobile payments provider that enables businesses to accept payments via mobile channels such as carrier billing, mobile wallets and web payments.

Role in transactions

Fortumo typically acts as a payment processor or aggregator between end users and merchants. It does not usually set merchant refund or cancellation policy for purchases handled by the merchant.

How to cancel Fortumo

App Store (Apple) purchases

• Open your Apple device and go to App Store > your account > Subscriptions, then cancel the subscription there.
• Fortumo cannot cancel App Store subscriptions on your behalf; Apple controls subscription management and refunds for App Store purchases.

Google Play purchases

• Open Google Play, go to Menu > Subscriptions, find the subscription and cancel from Google Play.
• Fortumo has no ability to cancel Google Play subscriptions for end users; Google manages those cancellations and refund requests.

Web purchases (outside app stores)

• Check the merchant’s cancellation/refund policy on their website and contact the merchant directly to request cancellation or refund.
• Fortumo acts as the payment processor for many web merchants; cancellations and refunds for web purchases depend on the merchant’s policy, not Fortumo.

What happens when you cancel

Access and service termination

Canceling a subscription stops future renewals but typically does not retroactively remove access already paid for until the current billing period ends.

Billing and renewals

After cancellation you should not be billed for subsequent periods. For App Store/Google Play purchases the platform controls the billing cycle and renewal stops when you cancel there.

Data and records

Payment records remain with the merchant and/or Fortumo for reconciliation and dispute purposes. Keep receipts and confirmation emails for your records.

Will I get a refund?

Fortumo policy basics

Fortumo’s Terms state that refunds granted to end-users for Merchant Services (plus processing fees) must be compensated by the Merchant and may be deducted from the Merchant’s payments.

See Fortumo’s Terms for details: Fortumo Terms of Service.

App Store and Google Play refunds

• Refund eligibility for App Store purchases is determined by Apple under their policies; Fortumo does not handle those refunds.
• Refund requests for Google Play purchases are handled by Google under Google Play policies; Fortumo does not process these refunds.

Web merchant refunds and exceptions

For web-based purchases outside app stores, refunds depend on the merchant’s stated policy. Fortumo is the payment processor and does not set merchant refund terms.

There is no automatic statutory 14-day cooling-off right in Fortumo’s terms; check the merchant’s policy and Singapore consumer law for possible remedies.

Fortumo plans and pricing

Public pricing guidance

No Singapore-specific public pricing in SGD was found in the verified sources. Fortumo generally offers bespoke or enterprise pricing for merchants.

How to obtain pricing

To learn specific plan or fee details, contact Fortumo directly or check your merchant/developer dashboard for active pricing and contractual terms.

Your consumer rights in Singapore

CPFTA and Lemon Law

Under Singapore’s Consumer Protection (Fair Trading) Act and the Lemon Law, consumers have rights if goods are defective or do not conform to contract.

Where applicable, consumers may be entitled to repair, replacement or refund for non-conforming goods.

Digital content and cooling-off

• Singapore law does not automatically grant a 14-day cooling-off right for digital content or services unless the merchant explicitly offers one.
• For digital services provided immediately, statutory cooling-off rights may not apply - check the merchant’s terms and local law.

Web transaction obligations

For web-based transactions (outside app stores) merchants must clearly state their cancellation and refund policy; Fortumo as a payments processor does not substitute for merchant obligations.

For more on consumer rights see the local guidance: Singapore consumer guidance.

Customer experiences

Public reviews summary

Public reviews on Trustpilot are largely negative in the sample provided. Many reviewers reported service interruptions, billing problems and difficulties obtaining refunds or support.

See user feedback: Fortumo on Trustpilot.

What to watch for

Customers commonly report being charged for services they claim not to have received and problems reaching responsive support.

Keep clear records and be prepared to contact the merchant first; escalate to the platform (Apple/Google) or consumer protection authorities if necessary.

Documentation checklist

Essentials to gather

• Receipt or proof of purchase showing date, amount, and merchant name.
• Subscription or transaction ID (from app store, Google Play, merchant site or payment confirmation).

Additional helpful items

• Screenshots of billing messages, emails, and subscription pages.
• Bank or card statements showing the charge, and any correspondence with the merchant or app store.

Common mistakes

Cancelling on the wrong platform

A frequent error is attempting to cancel via the payment processor instead of the platform that controls the subscription (Apple/Google) or the merchant’s site.

Always check whether the subscription is managed by the App Store, Google Play or directly by the merchant before taking action.

Missing proof and assumptions

Some consumers assume Fortumo will automatically refund or cancel subscriptions; Fortumo often has no authority to do so for app store purchases.

Failing to keep receipts, subscription IDs or communication records makes disputes harder to resolve - retain all relevant documents.

Comparative recap

At-a-glance comparison

Key takeaway

Cancellations and refunds depend primarily on the platform or merchant; Fortumo is usually the payment processor and not the decision-maker for refunds or cancellations.

After cancelling

Follow-up actions

After cancelling, keep confirmation of cancellation and monitor your card/bank statements for further charges.

If charges continue, contact the platform (Apple/Google), the merchant, or your card issuer to dispute the charge.

Helpful links

• Fortumo Terms of Service
• Fortumo reviews on Trustpilot
• Singapore consumer guidance

Address

Registered office

Fortumo Singapore Pte. Ltd. (registered office): 10 Anson Road, #21‑07, International Plaza, Singapore 79903.

Contacting support

For specific merchant issues, contact the merchant first or use your developer/merchant dashboard to find applicable support channels.

Fortumo’s Terms of Service linked above includes contractual contact and legal information; use your contract or dashboard for account-specific contact details.