Cancellation Edreams Prime: Easy Method

What is Edreams Prime

Overview

Edreams Prime is a paid annual subscription that offers discounts and special deals on flights, hotels and car rentals. Members pay a yearly fee to access those exclusive prices and occasional guarantees.

Who it suits

Prime is intended for frequent travellers who regularly book through eDreams and want recurring discounts. A free trial is sometimes offered, after which the annual fee applies.

How to cancel Edreams Prime

When you must cancel where you subscribed

If you subscribed through Apple App Store (iOS) or Google Play Store (Android), you must cancel in that app store’s subscription management. Web cancellation will not stop app-store renewals.

If you subscribed via the eDreams website or web app, cancel via the website or by contacting eDreams support for Prime (local hotline numbers may apply).

Step-by-step cancellation (common methods)

• Apple App Store (iOS): Open Settings → your Apple ID → Subscriptions → Find "eDreams Prime" → Cancel subscription.
• Google Play Store (Android): Open Play Store → Menu → Subscriptions → Select "eDreams Prime" → Cancel subscription.
• eDreams website / web app: Log into your eDreams account → Account or Prime section → Find subscription settings or cancellation link and follow prompts.
• If you cannot find the web cancellation link, contact eDreams Prime customer support (use the local hotline number if available) for assistance.

What happens when you cancel

Access and membership period

Canceling stops future auto‑renewal but typically does not immediately remove access for the remainder of the paid period. You usually keep Prime benefits until the current subscription expiry date.

Data and account effects

Cancellation does not generally delete your eDreams account or booking history. Personal settings and past bookings remain unless you request account deletion separately.

Will I get a refund?

General refund rule

Cancelling will stop future billing but does not guarantee a refund for fees already charged. Refunds depend on timing and how the subscription was purchased.

14-day withdrawal and used discounts

• There is a 14‑day right of withdrawal for Prime subscriptions in many cases: if you cancel within 14 days you may receive a refund of the subscription fee.
• Any meaningful benefit already used (Prime discounts applied to bookings) may be deducted from the refund amount.
• These refund terms are reported in user guides and experiences - confirm with eDreams at the time of cancellation.

Edreams Prime plans and pricing

Official plan

The following pricing information is from verified sources and is given as an approximate Singapore Dollar conversion where noted.

Price table

Your consumer rights in Singapore

Cooling-off and cancellation rights

Under Singapore law (Consumer Protection (Fair Trading) Act), consumers have a 14‑day cooling‑off period for certain unsolicited services.

If Prime is considered a service provided under these rules, you may be entitled to cancel within 14 days for a refund minus any benefit already consumed.

If refunds are delayed or refused

• Keep clear records (screenshots, confirmations, dates) to support any dispute.
• If eDreams refuses or delays an entitled refund, you may lodge a complaint with CASE or raise a dispute with your payment provider (bank/card issuer).
• Fare refunds for bookings depend on airline or supplier rules and may be processed by eDreams only when allowed by those rules.

Customer experiences

Positive reports

Some users report a smooth experience and value from Prime discounts and simple cancellations. Positive trustpilot entries note satisfactory service in some cases.

Negative reports and common complaints

Multiple reviews and forum posts cite unexpected Prime charges, hidden auto‑renewal settings, difficulty finding the cancellation link and delayed or refused refunds.

These reports suggest extra care: verify where you subscribed, keep records of trial acceptance, and check your app‑store/subscription settings regularly.

Documentation checklist

What to collect before you cancel

• Subscription confirmation email or receipt showing purchase date and amount.
• Screenshots of your account Prime status, trial acceptance and any in‑app subscription pages.
• Dates of attempted cancellations and any confirmation messages or reference numbers.
• Booking references where Prime discounts were used (if relevant for refund calculations).

What to keep after cancelling

• Cancellation confirmation (email or screenshot) proving you stopped auto‑renewal.
• Copies of correspondence with eDreams support and any timeline of responses.
• Bank or card statements showing the charge(s) for dispute purposes.

Common mistakes

Assuming web cancellation stops app-store subscriptions

A common error is cancelling on the eDreams website when the subscription was purchased through Apple or Google. That does not stop the app‑store renewal.

Not keeping evidence of cancellation

Some users cancel but do not save confirmation messages. Without those, proving cancellation or disputing charges becomes harder.

Also, using a free trial without noting the trial end date often leads to surprise charges when the trial auto‑renews.

Comparative recap

Quick comparison

After cancelling

Confirm and monitor

Save any cancellation confirmation and monitor your bank/card statements for future charges. Keep the confirmation until the expiry date and any refunds are resolved.

Useful links

• Edreams Prime overview: eDreams Prime
• Independent cancellation guidance and user tips: Postclic: How to cancel eDreams
• Customer reviews and experiences: Trustpilot: eDreams reviews

Address

Registered / mailing address (for formal notices)

Edreams Prime (used for registered-post cancellation letters): 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA.

Notes about formal correspondence

If you send a registered cancellation letter, include subscription details, the cancellation request, and copies of receipts. Keep proof of posting and delivery for disputes.