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Cancel HINT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Hint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hint: Easy Method
What is Hint
Overview
Hint is a subscription-based app that provides personalised health and diet plans, menstrual and fertility tracking, and consultation features.
The service is delivered via in-app purchases and recurring subscriptions managed either through Hint’s web portal or platform app stores.
Key functionalities
Features include automated diet plans, premium consultations, and pro-level personalised plans depending on the purchased tier.
Subscriptions and purchases unlock features for the purchased period; management depends on the store used for payment.
How to cancel Hint
Cancel via the Hint web portal
- Go to the Hint Cancellation Portal and log in with your email and confirmation code.
- Follow the portal prompts to cancel - this stops future billing but preserves access until the paid period ends.
- Official reference: Hint cancellation portal.
Cancel via mobile app stores
- iOS (App Store): Open Settings → Subscriptions → Hint and cancel there. Deleting the app will not cancel an App Store subscription.
- Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Hint and cancel there. Deleting the app will not cancel Google Play billing.
What happens when you cancel
Billing and renewal
Cancellation stops future recurring charges; you will not be billed again after the current paid period ends.
There are no partial-period (prorated) refunds once a billing period has begun.
Access and data
You keep access to premium features until the end of your paid period after cancellation.
Account data and settings remain with your account unless you delete the account separately, per Hint’s terms.
Will I get a refund?
General refund stance
Hint generally maintains a no-refund policy as stated in its EULA; refunds are exceptions rather than the rule.
Standard cancel-after-renewal or unused-time requests are typically not eligible for refunds.
Refund exceptions and conditions
- First-time trial users: eligible for a full refund within 30 days if you have not previously received a trial refund and there is no Terms of Service violation.
- Service unavailability: documented downtime exceeding 24 consecutive hours (excluding scheduled maintenance or force majeure) may qualify for refund consideration.
- Technical issues: refunds possible if verified platform bugs prevented access to core features and you reported the issue within 30 days.
- Billing errors: duplicate charges, incorrect amounts, or unauthorised transactions may be refunded after verification.
- Non-refundable cases: partial or unused subscription time, plan downgrades, maintenance-related downtime, change of mind, or failure to cancel before renewal are not eligible.
For full details, see Hint’s refund policy: Hint refund policy.
Hint plans and pricing
Pricing table
| Plan | Period | Price | Features |
|---|---|---|---|
| Instant Diet Plan Monthly | Monthly | S$9.98 | One‑time purchase unlocking diet plan for one month |
| Instant Diet Plan Quarterly | Quarterly | S$19.98 | One‑time purchase unlocking diet plan for three months |
| Instant Diet Plan Annual | Annual | S$69.98 | One‑time purchase unlocking diet plan for one year |
| Hint Premium - 1 Month Access | Monthly | S$6.98 | Monthly access to Premium including consultations |
| Hint Premium - 1 Consultation | One‑time | S$7.98 | Single dietitian consultation |
| Hint Premium - 3 Consultations | One‑time | S$14.98 | Three dietitian consultations |
| Hint Premium - Quarterly | Quarterly | S$89.98 | Quarterly access to Premium including consultations |
| Hint Premium - Annual | Annual | S$199.98 | Annual access to Premium including consultations |
| Hint Pro - 1 Month Access | Monthly | S$0.98 | Monthly self‑guided personalized diet plan |
| Hint Pro - Lifetime Access | Lifetime | S$29.98 | One‑time purchase for self‑guided personalized diet plans forever |
Notes on prices
All prices reflect in-app purchase options available in the Singapore App Store and are shown in S$.
Prices and plans are exact as listed in Hint’s public pricing options and may change over time.
Your consumer rights in Singapore
General rights
Under Singapore’s Consumer Protection (Fair Trading) Act, digital service providers must disclose key contract terms clearly, including cancellation and auto-renewal terms.
Misleading omissions or unclear auto-renewal disclosures may be considered unfair trade practices.
How it applies to Hint
- If a subscription was sold with misleading information or non-disclosure of auto-renewal, you may have grounds to request a refund under Singapore law.
- Hint’s stated no-refund policy does not automatically override consumer protections; exceptions may apply where representations were misleading.
Consider contacting consumer protection authorities or seeking advice if you believe an unfair practice occurred.
Customer experiences
Positive reports
- Some users eventually received refunds and considered the issue resolved.
- Some users praised customer service responsiveness in resolving technical glitches.
Negative reports
- Many complaints concern unexpected charges, perceived lack of transparency, and small trial charges that convert into larger recurring fees.
- Numerous users report difficulty obtaining refunds and occasional reports of subscriptions continuing after attempted cancellation.
Public reviews vary; use documented records when communicating with support to improve resolution chances.
Documentation checklist
What to gather before contacting support
- Account email and confirmation code (if cancelling via the web portal).
- Platform used for purchase (App Store, Google Play, or Hint web) and date of charge(s).
- Receipts, bank or card statements showing the charge, and screenshots of subscriptions or billing.
Additional useful items
- Ticket or case numbers from prior support interactions.
- Any error messages or screenshots demonstrating technical issues or downtime.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app and assume the subscription is cancelled; this does not stop App Store or Google Play billing.
Always cancel the subscription from the store’s subscription management screen or the Hint Cancellation Portal.
Expecting prorated refunds or immediate closures
Expecting a partial refund for unused time is common but typically not granted by Hint; policies state no prorated refunds.
Also avoid waiting until after an automatic renewal to cancel if you want to prevent the next charge.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund typical? | Access after cancel |
|---|---|---|---|
| Web (Hint Cancellation Portal) | Log in with email & confirmation code on the Hint Cancellation Portal and cancel there. | Generally no; exceptions for trials, verified downtime, or billing errors. | Access remains until end of paid period. |
| iOS (App Store) | Cancel via Apple ID Settings → Subscriptions → Hint. Hint cannot cancel App Store subscriptions for you. | Refunds must be requested through Apple; Hint cannot directly cancel or refund App Store charges. | Access continues until the end of the Apple-billed period. |
| Android (Google Play) | Cancel via Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Hint. | Refunds must be requested through Google Play for store-managed purchases; Hint cannot directly cancel Play-managed subscriptions. | Access continues until the end of the Google Play‑billed period. |
Key takeaways
- Always cancel in the same place you purchased the subscription (web, Apple, or Google Play).
- Keep receipts and timestamps to support refund requests or disputes.
After cancelling
Next steps
Keep confirmation emails or screenshots showing successful cancellation and note the end date of your paid period.
Monitor your bank or card statement for any unexpected charges after cancellation and retain evidence if you need to dispute.
Helpful links
Address
Corporate contact (provided in public materials)
Hint America Inc - 2093 Philadelphia Pike #3129, Claymont, DE 19703, United States.
Alternate company address listed in public materials: 149 New Montgomery Street, 4th Floor, San Francisco, CA 94105, United States.
How to use the address
Use these addresses only for formal correspondence or legal notices; support and cancellations are handled primarily online via the help pages linked above.
For refund or dispute escalation from Singapore, include purchase receipts, account email, and a clear timeline when contacting support or local consumer authorities.