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Cancel KO-FI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ko-Fi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ko-Fi: Easy Method
What is Ko‑Fi
Overview
Ko‑Fi is an online platform that lets creators receive support from fans through one‑time payments (tips) and recurring subscriptions (memberships).
Creators can offer membership tiers, locked content, and direct communication with supporters via the platform.
Platform role
Ko‑Fi acts mainly as a platform that connects supporters and creators rather than operating as the merchant of record for every transaction.
This distinction affects how cancellations, refunds and disputes are handled between supporters, creators and payment providers.
How to cancel Ko‑Fi
If you subscribed via the Ko‑Fi website
- Sign in to your Ko‑Fi account.
- Go to Account & Billing → Subscriptions.
- Click the three dots next to the subscription and select “Don't Renew.”
- Access typically continues until the end of the current billing period.
If you subscribed via the App Store or Google Play
- Open the App Store or Google Play account where you purchased the subscription.
- Find and cancel the Ko‑Fi subscription in your platform subscriptions/settings.
- Do not assume deleting the Ko‑Fi app cancels the subscription; you must cancel through the store.
- For extra guidance on app‑store cancellations, see an external how‑to: Postclic: How to cancel Ko‑Fi.
What happens when you cancel
Access and renewal
When you cancel, access to membership content normally continues until the end of the current billing period.
This applies to cancellations made by supporters through their account and often when creators cancel a supporter’s membership.
Account and data
Your Ko‑Fi account typically remains active after cancelling a subscription unless you delete the account separately.
Creators may retain membership records or messages according to their own data practices and Ko‑Fi’s platform policies.
Will I get a refund?
Who issues refunds
Ko‑Fi itself does not issue refunds for supporter payments; refunds must be issued by the creator via Ko‑Fi’s platform tools.
Creators may process refunds through their Ko‑Fi dashboard (My Supporters or Payments & Orders) within 180 days of the payment, and refunds are generally full‑amount only.
Payment processors and timing
- Refunds processed through PayPal are usually instant.
- Refunds processed through Stripe can take approximately 5 - 10 business days to appear.
- There is no platform‑wide 14‑day cooling‑off guarantee; refund rights depend on the creator’s policy and applicable law.
Individual creators may apply stricter refund rules (for example, short windows or no refunds for tips); see an example creator policy: Example creator refund policy.
Ko‑Fi plans and pricing
Where to check current pricing
Ko‑Fi’s plans, creator fees, and any optional platform subscriptions can change; always check Ko‑Fi’s official website for up‑to‑date pricing and plan details.
Do not rely on third‑party summaries for exact prices; consult the official Ko‑Fi pages before subscribing.
Notes on tiers and fees
Creators set membership tier benefits and pricing; platform fees and payment processor fees may apply depending on the chosen setup.
If pricing or fees are not clear from a creator’s page, contact the creator directly before subscribing.
Your consumer rights in Singapore
General rights and platform role
In Singapore, consumer rights depend on the nature of the contract and the goods or services provided.
Because Ko‑Fi primarily connects supporters and creators, Ko‑Fi typically does not act as the merchant of record; the transaction is often considered between supporter and creator.
Disputes, refunds and payment providers
- If a creator refuses a refund, supporters can raise a dispute with their payment provider (PayPal or the card issuer).
- Payment providers commonly allow disputes within a limited window (often up to 180 days); check your provider’s rules promptly.
- If you need legal advice about Singapore consumer protection or digital content, consult an appropriate local advisor or government consumer agency.
Customer experiences
Positive feedback
Many users praise Ko‑Fi for its easy‑to‑use, creator‑friendly interface and straightforward tipping and membership features.
Reviewers also often note helpful and empathetic support interactions from the Ko‑Fi team.
Common complaints
Reported issues include disputes about content moderation, account suspensions, or takedowns that some users say lacked clear explanations.
There are also reports of technical issues such as silent unsubscriptions or payment connector problems that have affected creators’ income.
For a sample of user reviews, see: Ko‑Fi reviews on Trustpilot.
Documentation checklist
What to gather before contacting a creator or payment provider
- Transaction receipt or order ID from Ko‑Fi.
- Payment method details (PayPal email or card used).
- Screenshots of membership status, billing dates, or messages with the creator.
- Dates and descriptions of the issue you want resolved.
Where to send documentation
- Message the creator directly via Ko‑Fi (if available) and attach your documentation.
- If the creator does not resolve the issue, file a dispute with your payment provider and include all supporting evidence.
Common mistakes
Assuming app deletion cancels subscriptions
Many supporters delete the Ko‑Fi mobile app believing this cancels their membership; it does not.
Always cancel recurring subscriptions through the platform where the subscription was purchased (Ko‑Fi website, App Store or Google Play).
Expecting Ko‑Fi to automatically refund
Supporters sometimes expect Ko‑Fi to process refunds automatically; however, creators are responsible for issuing refunds via Ko‑Fi.
If a creator won’t refund, your next step is to contact the payment provider promptly and provide evidence for a dispute.
Comparative recap
| Item | Website subscription | App Store / Google Play | Creator‑initiated |
|---|---|---|---|
| How to cancel | Account & Billing → Subscriptions → three dots → "Don't Renew" | Cancel via your App Store / Google Play subscriptions settings | Creator cancels via their Members tab |
| Who handles refunds | Creator must issue refund via Ko‑Fi (not Ko‑Fi platform itself) | Creator still issues refund; store refunds may vary by platform | Creator issues refunds via Ko‑Fi (within platform rules) |
| Access after cancellation | Access usually continues until end of current billing period | Access depends on store policy and billing; check your store receipt | Typically continues until end of billing period |
| Refund timing | PayPal instant; Stripe 5 - 10 business days | Varies by store / payment processor | Depends on payment processor and creator action |
| Period (Period) | Subscription billing cycle | Subscription billing cycle | Subscription billing cycle |
After cancelling
If you still see charges
Contact the creator first and request confirmation that the subscription was cancelled and, if relevant, a refund.
If the creator does not resolve the issue, open a dispute with your payment provider (PayPal or your card issuer) as soon as possible.
Helpful resources
- How to cancel guidance: Postclic: How to cancel Ko‑Fi
- Example creator refund policy: Example refund terms from a creator
- User reviews and community feedback: Ko‑Fi reviews on Trustpilot
Address
Postal address (registered)
Suite 501, The Nexus Building, Broadway, Letchworth Garden City, Hertfordshire, SG6 9BL, United Kingdom
Notes for postal correspondence
Use the postal address above for formal correspondence. Postal communication is typically slower than in‑platform messaging.
If you are seeking a refund or to resolve a billing issue, start by messaging the creator or contacting your payment provider as outlined above.