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Lasting

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Termination letter drafted by a specialized lawyer
Sender
Cancel Lasting Power of Attorney | Postclic
Lasting
go-support@talkspace.com
Cancellation of Lasting contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Lasting service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Lasting
go-support@talkspace.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Lasting. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Lasting: Easy Method

What is Lasting

Overview

Lasting is a subscription-based service that provides guided relationship and personal-growth content, including therapy-style sessions and couples workshops.

The service is delivered via an app and web account, and access depends on the purchase channel used (App Store, Google Play, or Lasting website).

Main features

Lasting offers structured lessons, reminders, and habit-tracking to help users build better relationship skills over time.

Subscriptions typically grant timed access (weekly modules or a full-year offering) and sync across your account when purchased directly.

How to cancel Lasting

If purchased via Apple App Store

  • Open Settings on your iPhone or iPad.
  • Tap your name, then tap Subscriptions.
  • Find Lasting in the list and tap Cancel Subscription.
  • Note: You cannot cancel Apple subscriptions from within the Lasting app.

If purchased via Google Play

  • Open the Google Play Store app on your Android device.
  • Tap your profile icon, then Subscriptions.
  • Select Lasting and choose Cancel subscription.
  • Note: Cancellation must be done in the Google Play app, not inside Lasting.

If purchased via Lasting website

  • Sign in at Lasting and go to My Account or account settings.
  • Locate your subscription and follow the on-screen cancel option.
  • After cancellation, Lasting shows a state change such as “expires on” to confirm success.

What happens when you cancel

Access after cancellation

If you cancel a prepaid subscription you generally keep access for the remainder of the paid period.

Your access does not renew after the period ends once cancellation is effective.

Account status and notifications

When cancellation succeeds, your account may display an “expires on” date or similar messaging to confirm the end date.

Keep a copy of confirmation messages or screenshots in case you need to verify the cancellation later.

Will I get a refund?

Lasting’s stated refund policy

Lasting’s policy is that subscription fees are non-refundable unless required by applicable law.

If you cancel a prepaid subscription early, you usually retain access until the end of the paid period but are not given a refund.

Exceptions and faulty purchases

  • If a purchase is faulty or defective, contact Lasting support within 14 days with details and proof to request a refund.
  • For in-app purchases through Apple or Google Play, refunds must be requested from Apple or Google, not Lasting.
  • Keep receipts, transaction IDs, and screenshots when requesting refunds or filing complaints.

Lasting plans and pricing

Current listed offer

The verified listing shows an annual promotion priced in USD; see the table below for the official entry found in public help material.

No Singapore-specific SGD price was located in the verified material; local app stores may show localized pricing.

Plan Price Period Features
Annual promotion US$59 Annual Full year access to guided therapy sessions and weekly couples workshops

Notes on pricing

The listed US$59 annual offer is the verified example; local App Store or Google Play listings may differ for Singapore.

If you need exact SGD pricing or current promotions, check your device store or contact Lasting support.

Your consumer rights in Singapore

Relevant protections

Under Singapore law (CPFTA), consumers are protected against unfair trade practices, which includes misleading subscription terms or hidden recurring charges.

This means a blanket “no refunds” statement may not override statutory consumer rights where applicable.

How to escalate

  • If you believe you were misled or denied lawful refunds, you can lodge a complaint with CASE (Consumers Association of Singapore).
  • Keep documentation (receipts, screenshots, correspondence) to support any complaint about deceptive or aggressive subscription practices.

Customer experiences

Positive feedback

  • Many users praised the app’s clear structure, helpful exercises, and habit-tracking features for personal growth.
  • Some reviewers found Lasting motivating and valuable for improving communication and relationships.

Common complaints

  • Frequent reports of unexpected or recurring charges and unclear trial or upsell flows during checkout.
  • Several users described difficulty obtaining refunds or cancelling via the app, and dissatisfaction with customer service.

Documentation checklist

Before you cancel

  • Record where you purchased (Apple App Store, Google Play, or Lasting website).
  • Save subscription receipts, order IDs, and the email used for the account.
  • Take screenshots of subscription pages or the “expires on” confirmation after cancelling.

If you request a refund or file a complaint

  • Prepare proof of purchase, timestamps, and any communication with Lasting support.
  • For in-app purchases, be ready to contact Apple or Google with the transaction ID shown on your receipt.

Common mistakes

Attempting to cancel in the wrong place

A common error is trying to cancel an App Store or Google Play purchase from inside the Lasting app. That will not stop renewals.

Always cancel via the account that billed you: Apple Settings for App Store, Google Play app for Android, or Lasting account for direct website purchases.

Assuming automatic refunds or immediate removal

Users sometimes assume cancellation triggers a refund or immediate loss of access; typically you keep access until the paid period ends and refunds are not guaranteed.

If you need a refund due to a faulty purchase, follow the documented complaint process and keep evidence to support your claim.

Comparative recap

Quick comparison

Feature Apple App Store Google Play Lasting website
How to cancel Via iPhone Settings → Subscriptions Via Google Play app → Subscriptions Via My Account page or account settings on Lasting
Refund route Request from Apple Request from Google Request to Lasting support (subject to policy and law)
Refund policy noted Handled by Apple Handled by Google Subscription fees non-refundable unless required by law

How to choose which route

Use the platform where you originally purchased to cancel or seek refunds; platform purchases are controlled by Apple or Google.

If you bought directly from Lasting, manage your subscription from your Lasting account and contact Lasting support for issues.

After cancelling

Next practical steps

  • Confirm the cancellation by checking for an “expires on” date or receipt screenshot.
  • Save any confirmation emails or screenshots in case you need to dispute future charges.

Helpful links

Refer to Lasting’s official help center for step-by-step cancellation details and support options:

Lasting Help Center

Address

Company address

500 Yale Ave N, Seattle, Washington, 98109 US

Use this address for formal correspondence if required; for account issues use the Lasting Help Center link above.

Contact pointers

When contacting support, provide your account email, purchase proof, device type, and the exact charge dates to speed resolution.

If your issue involves payment disputes, also prepare any transaction IDs shown on bank statements or store receipts.

FAQ

To cancel your Lasting subscription purchased through the Apple App Store, open Settings on your iPhone or iPad, tap your name, then tap Subscriptions. Find Lasting in the list and tap Cancel Subscription. Remember, you cannot cancel Apple subscriptions from within the Lasting app.

According to Lasting’s stated refund policy, subscription fees are non-refundable unless required by applicable law. If you cancel a prepaid subscription, you will retain access until the end of the paid period but will not receive a refund.

To cancel your Lasting subscription purchased through the Lasting website, sign in to your account, go to My Account or account settings, locate your subscription, and follow the on-screen cancel option. Keep a copy of confirmation messages for your records.

After you cancel your Lasting subscription, you will generally keep access for the remainder of the paid period. Your access will not renew after the period ends once the cancellation is effective.

Yes, you can cancel your Lasting subscription in writing, either via email or registered postal mail. Be sure to keep proof of your cancellation request for your records.