Cancellation Lingo: Easy Method

What is Lingo

Overview

Lingo (Crystal Learning Centre / Lingo School of Knowledge) is a language-learning provider in Singapore offering group, intensive and private lessons plus app-based content.

They combine trainer-led classes and an app to deliver personalised language instruction for adults and learners of different levels.

Core services

Services include scheduled group courses, intensive or private lessons, and an app subscription for self-study and supplementary content.

Courses run in physical and online formats depending on the programme and enrolment levels.

How to cancel Lingo

Cancel a course or lesson

• Contact Lingo as soon as possible via the contact form on their website: Lingo Website.
• If cancelling or rescheduling a group, intensive or private lesson, inform your trainer at least 24 hours before the scheduled session.
• For group classes, note that make-up or rescheduling must be arranged with the trainer >=24 hours in advance or the session is considered consumed.

Cancel an app or subscription purchase

• If you purchased the app subscription via the iOS App Store, cancel the subscription through your Apple ID subscription settings (manage subscriptions in the App Store).
• If you bought a course or plan directly through Lingo, request cancellation via their website contact channels and provide your enrolment details for processing.

What happens when you cancel

Access and renewal

For app subscriptions, cancelling stops future renewals but typically allows access until the paid period ends according to the store’s billing rules.

For course enrolments, cancelling or withdrawing is subject to the centre’s refund and cooling-off rules described below.

Data and records

Lingo will retain records necessary for processing refunds and administrative matters; keep copies of receipts and correspondence for your records.

Ask Lingo for confirmation of cancellation and any refunds in writing so you have proof of the outcome and timing.

Will I get a refund?

When refunds are available

• If Lingo cannot start a class due to insufficient enrolment, they will contact you to offer an alternative. If you decline, you will receive a full refund via the original payment method, typically processed in the early following month.
• If the institution fails to commence, complete, or terminates a course improperly ("with cause"), a full refund of course and miscellaneous fees is available.

Refund tiers and timing

Refunds for withdrawal without cause follow a tiered schedule with a 3% administrative charge and processing within 7 working days.

• More than 60 days before course start: 75% refund.
• Between 60 days and start: 25% refund.
• Up to 7 days after start: 10% refund.
• Between 7 and 14 days after start: 5% refund.
• After 14 days from start: 0% refund.

Once a class has commenced, refunds are generally not possible except where Lingo fails to commence or completes improperly.

Lingo plans and pricing

Available plans

Prices below are from the Singapore App Store listing for the Lingo app (late 2025 / early 2026).

Use the purchase source (App Store or direct enrolment) to determine where to manage and cancel the plan.

Your consumer rights in Singapore

Cooling-off period

There is a cooling-off period of up to 7 working days from contract signing that may allow a maximum refund under the centre’s refund policy.

Use this period to withdraw if you change your mind; notify Lingo in writing as soon as possible.

Refund responsibilities and timelines

• Refunds are tiered by timing of withdrawal and processed within 7 working days per the refund policy.
• A 3% administrative fee applies to refunds for withdrawal without cause as stated in Lingo's policy.
• If Lingo fails to commence or properly complete a course, you may be entitled to a full refund.

Customer experiences

Positive feedback

Public reviews show many students praising helpful, patient and knowledgeable teachers; Lingo has strong ratings on review platforms.

Examples cited include praise for individual trainers and enjoyable lessons in recent 2026 reviews.

Common critiques

Some students note strict cancellation rules - especially the requirement to reschedule >=24 hours in advance or risk forfeiting the lesson.

Reviewers have highlighted that same-day cancellations may not be accepted and that refunds are limited once classes start.

Documentation checklist

What to prepare

• Receipt or proof of payment (invoice, transaction ID).
• Course enrolment details: course name, start date, trainer name and scheduled times.
• Copy of contract or terms & conditions if provided at enrolment.

Optional supporting documents

• Bank details or original payment method information for refund processing.
• Written communications (emails or messages) showing attempts to reschedule or cancel.

Common mistakes

Rescheduling too late

Example: waiting until same day to reschedule a group or private lesson. Under Lingo's terms, rescheduling must be agreed at least 24 hours beforehand or the lesson is considered consumed.

Assuming an automatic refund after class start

Example: expecting a refund once classes have commenced. Lingo’s policy states refunds are generally not possible after class start except in specific institutional failures.

Comparative recap

At-a-glance comparison

The table below summarises key differences between class types and app subscriptions for cancellation and refund treatment.

Use it to check likely outcomes before you cancel or withdraw.

After cancelling

What to do next

Keep confirmation emails and any refund transaction evidence until the refund is posted and reconciled with your account.

If you do not receive a refund in the promised timeframe, contact Lingo with your documentation.

Helpful links

• Official homepage and contact: https://www.lingo.edu.sg/
• Terms & Conditions: Terms & Conditions
• Refund policy and tiers: Refund Policy
• App Store listing (Singapore): Lingo on the App Store
• Public reviews: TrustIndex reviews

Address

Primary office

Lingo School of Knowledge (Crystal Learning Centre Pte Ltd)

87 Beach Road, #03‑01 Chye Sing Building, Singapore 189695

Alternate office

Alternative office (same group): 20 Kramat Lane #05‑05 United House, Singapore 228773.

If you need in-person assistance, contact Lingo via their website to confirm the correct office and appointment procedure.