Cancellation Liven: Easy Method

What is Liven

Overview

Liven is a digital platform that connects users with local restaurants and offers rewards and subscription features for members. It operates via mobile apps and web accounts and includes paid premium features for additional functionality.

Key features

Core features include a rewards system, membership benefits, and premium content such as analytics and AI tools. The service is subscription‑based and can be managed through the app or the web portal.

How to cancel Liven

Website subscription (then app)

• Log in to your Liven account on the website.
• Go to Profile → Settings → Membership.
• Turn off auto‑renewal; the app redirect will send you back to the website to finalise cancellation.
• Expect a confirmation email or on‑screen message after cancellation.

Subscribed via Google Play

• Open the Google Play app on your Android device.
• Tap your Profile icon (top right) → Payments & subscriptions → Subscriptions.
• Select the Liven app subscription and tap Cancel.
• Follow any on‑screen prompts to confirm cancellation.

Subscribed via App Store (iOS)

• Open iPhone Settings and tap your name at the top.
• Tap Subscriptions and find Liven in the list.
• Tap Cancel and follow the prompts to confirm cancellation.
• Check for a confirmation on screen or by email from Apple or Liven.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to any paid features until the end of your current billing period. Access expiry depends on the exact subscription start and end dates.

Renewal and final charges

Turning off auto‑renewal prevents future billing at the next renewal date. You should still see the current subscription remain active until its paid period ends.

Data and account status

Cancelling a subscription does not always delete your Liven account or data. If you want account deletion, check account settings or contact support for the correct process.

Will I get a refund?

Liven refund policy summary

Liven advertises a 30‑day money‑back policy. Refund requests are reviewed individually and are not automatically guaranteed.

How to request a refund and exceptions

• Contact Liven Support and provide your purchase email, transaction details, and a description of the issue.
• Each refund request is assessed case‑by‑case; partial refunds or refusals have been reported by users.
• Refunds may be subject to the payment method or app store policies if you subscribed through Google Play or the App Store.

Liven plans and pricing

Pricing table

Notes on local pricing

Definitive pricing in SGD for Singapore is not publicly available in the verified sources. USD list prices above are from review sources and may not reflect local storefront rates.

Where to check latest prices

• Open the Liven app on your device and view the Singapore storefront for current SGD pricing.
• Contact Liven support via the app if you need confirmation of the exact charge amounts.

Your consumer rights in Singapore

Statutory cooling‑off and digital subscriptions

Singapore does not provide an automatic 14‑day statutory cooling‑off right for digital subscriptions under Liven unless the provider voluntarily offers it. Digital content rules differ from goods purchase protections.

What Liven provides versus statutory rights

Liven’s own policy offers a 30‑day money‑back guarantee which exceeds common cooling‑off expectations, but it is discretionary and applied case‑by‑case.

Customer experiences

Positive feedback

• Users report helpful mood tracking, journaling and support features that aided awareness and consistency.
• Some reviews highlight that the app’s tools were useful for reflection and habit building.

Negative feedback

• Common complaints include billing frustrations (unexpected auto‑renewals) and difficulty cancelling; deleting the app did not stop charges for some users.
• Other reports cite slow customer support response and problems obtaining full refunds.

Further reading and reviews

• User discussion on Reddit
• Liven on the App Store (Singapore)
• Third‑party review

Documentation checklist

Before you cancel

• Account email or username used to subscribe.
• Receipt or transaction date from your payment method or app store.
• Device used (iOS/Android) and whether you subscribed via website, Google Play or App Store.

For refund requests

• Screenshots of the subscription active status and billing history.
• Order ID or confirmation email if available.
• Clear description of the reason for the refund request and desired outcome.

Common mistakes

Deleting the app without cancelling

Example: Uninstalling the Liven app does not cancel a subscription. Users must turn off auto‑renewal in the account settings or through the app store subscriptions page.

Assuming automatic refunds or immediate reversals

Example: Believing you will receive an automatic refund after cancelling can lead to surprise charges. Refunds are handled case‑by‑case and may take time to process.

Comparative recap

Quick comparison

How to choose the right route

• If you subscribed through a store (Google/Apple), cancel via that store to stop future charges immediately.
• If you subscribed on the website, disable auto‑renewal in your Liven account settings and collect confirmation evidence.

After cancelling

Confirm cancellation

Look for an on‑screen confirmation and a confirmation email. Keep screenshots or emails as proof of cancellation in case of disputes.

If you are still charged

• Check your subscription status in the app store and in your Liven account settings.
• Contact Liven Support with your documentation if charges continue; be prepared to provide transaction details.
• For user experience reports and community advice, see the Reddit discussion linked below.

Helpful links

• Liven on the App Store (SG)
• Third‑party review and overview
• Customer service experience summary
• Community discussion

Address

Registered address

120 Neil Road, Singapore 088855

Mailing expectations

There is no public instruction to cancel by post; cancellation is handled in‑app, on the website, or via app store subscription management.