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Cancellation service #1 in Singapore
Lustery is an adult subscription platform where real couples share intimate video content behind a paywall. Subscriptions grant access to creators' galleries and videos for the chosen billing term.
Content is delivered as digital access tied to a paid subscription or one‑time access passes. Payments and renewals are handled either through app stores (iOS/Android) or directly on the website depending on how you subscribed.
If you cancel an App Store or Google Play subscription, future billing stops but you keep access until the end of the current billing period.
If you cancel a web subscription, access continues until support confirms cancellation; always wait for confirmation to be sure renewals have stopped.
Cancelling stops auto‑renewal but does not necessarily delete your account or personal data automatically.
If you want data removal, contact Lustery support and ask specifically for account deletion and confirmation of any data retention policy.
Subscriptions and virtual goods are generally non-refundable once purchased. Cancelling does not automatically trigger a refund or prorated return.
Lustory’s refund terms state refunds are limited and only provided in exceptional cases such as duplicate or erroneous charges. (Source: Lustory User Refund Agreement)
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (trial basis) | $25.00 (approx S$33.75*) | Monthly | No minimum commitment |
| 3‑Month Plan | $15.00/month (approx S$20.25*) | Quarterly (3 months) | Prepaid 3‑month term |
| 12‑Month Plan | $8.00/month (approx S$10.80*) | Annual (12 months) | Best per‑month rate |
| Discounted 30‑Day Access | $12.50 (approx S$16.88*) | 30 days | One‑time discounted access |
| Yearly equivalent (bulk) | $4.17/month equivalent (approx S$5.63*) | Annual (paid upfront) | Deeply discounted when paid yearly |
Prices are listed in USD on official pages. SGD conversions above are approximate using an assumed rate of 1 USD ≈ 1.35 SGD and are for reference only.
Singapore law does not generally mandate a 14‑day cooling‑off period for digital subscriptions. The standard 5 working‑day cooling‑off right applies to certain direct‑sales contracts, not typical online digital content.
In jurisdictions like the EU, consumers have a 14‑day right of withdrawal for distance contracts; Lustery’s policy limits refunds to what local law requires, so EU consumers may have different rights than Singapore users. (Source: Lustory User Refund Agreement)
Several reputation checks have rated Lustery as generally legitimate with good domain age and valid SSL, indicating a low scam risk in broad online safety scans.
These signals suggest the site operates consistently, though they do not reflect customer service quality.
Some users report issues with subscription customer service and unexpected auto‑renewals or slow responses from support. One public review on Trustpilot highlights such concerns. (Source: Trustpilot)
When cancelling, it’s prudent to retain receipts and confirmation screenshots in case follow-up is needed.
A frequent error is trying to cancel a subscription on the Lustery website when the subscription was purchased through Apple or Google Play.
If you subscribed in an app store, you must cancel through that store’s subscription settings to stop renewals.
Another common mistake is assuming that cancelling will automatically refund remaining time - Lustery’s policy and app‑store rules usually do not provide pro‑rata refunds.
If you need a refund due to duplicate charges or errors, prepare documentation and contact support promptly.
| Method | How to cancel | Period | Access after cancel | Refund likelihood |
|---|---|---|---|---|
| App Store (iOS) | Cancel in Apple subscription settings | Monthly / Billing cycle | Access until end of billing period | Low - refunds rare; exceptions for errors |
| Google Play (Android) | Cancel in Google Play subscription settings | Monthly / Billing cycle | Access until end of billing period | Low - refunds rare; exceptions for errors |
| Web (site) | Contact Lustery support to request cancellation | Depends on plan purchased | Access continues until support confirms cancellation | Low - refunds limited; case‑by‑case |
For App Store/Google Play subscriptions, use the relevant store controls to cancel and expect access until the paid period ends.
For web subscriptions, contact Lustery support and wait for confirmation; refunds are not guaranteed and are handled per policy and local law.
Wait for a cancellation confirmation email or message from the platform or Lustery support before assuming renewals have stopped.
Keep receipts and confirmation screenshots for 30 - 90 days in case you need to dispute charges.
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To cancel or request account changes, contact Lustery support via the contact form or support email listed on their site and request confirmation of cancellation.
Keep copies of all communications until the cancellation and any billing disputes are fully resolved.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.