Cancellation Postcode Lottery: Easy Method

What is Postcode Lottery

Overview

Postcode Lottery is a subscription-based lottery service where tickets are linked to your postcode and proceeds support charities and community projects. It operates as a recurring subscription: you pay regularly and are entered into draws corresponding to the paid periods.

How it is usually provided

Subscriptions can be taken via the provider's website, over the phone, by post, or through mobile apps (App Store / Google Play). Different signup channels affect how you stop future billing.

How to cancel Postcode Lottery

Primary cancellation channels

• Phone: Call the subscription helpline (for example, 0808 109 8765) and request cancellation.
• Online: Log into your Postcode Lottery online account and follow the cancellation or subscription-management options there.
• By post or signed letter: Send a signed cancellation letter to the trading address: 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom.

Special note for app subscriptions

• If you subscribed via an app (App Store or Google Play) you must also cancel inside your App Store / Google Play account settings. Cancelling on the website alone will not stop app-store charges.
• Check your app-store subscriptions page and turn off renewals to prevent continued billing from Apple or Google.

What happens when you cancel

Access and entries

Once cancellation is processed you remain eligible only for draws you have already paid for; no further entries will apply after the paid period ends.

Renewal and data handling

Cancelling stops future renewals but does not usually erase account data immediately. Keep any confirmation of cancellation and check account status online for proof of termination.

Will I get a refund?

Standard refund policy

Generally, payments already made for upcoming draws are not refunded; funds remain applied to those draws and cancellation stops future charges only.

Exceptions and steps to request review

• There is no indication of a statutory automatic right to a refund for lottery entries once paid.
• If you believe you were billed in error, keep supporting evidence and contact customer service promptly to request a review.

Postcode Lottery plans and pricing

Where to check prices

Pricing and plan details can change; always check the official service pages or contact customer support for the most current information.

Note about Singapore pricing

There is no verified listing of a Postcode Lottery service with SGD pricing for Singapore in the provided sources. Do not rely on guessed prices - confirm on the service’s official pages or ask support directly.

Your consumer rights in Singapore

Cooling-off and refunds

There is no general automatic cooling-off right for lottery subscriptions specified in the sources provided. Consumer protections vary by contract type and seller.

Practical steps if you have a dispute

• Contact the provider and ask for written confirmation of cancellation and any billing decisions.
• If unresolved, contact your card issuer to discuss charge disputes and check with the Consumers Association of Singapore (CASE) for guidance on pursuing complaints.

Customer experiences

Positive reports

Some players report modest wins, such as small regular payments or occasional larger local prizes. These accounts indicate that prizes do occur, but frequency and size vary.

Negative reports

Other players report low return on spending and difficulties during cancellation, including retention attempts when calling to cancel. Experiences vary by user and channel used to cancel.

Documentation checklist

Essential records to keep

• Cancellation confirmation email or on-screen confirmation from the website.
• Call logs, call reference numbers, and the name of the agent if you cancel by phone.
• Copy of any signed postal letter and postal tracking or proof of delivery.

Additional evidence for disputes

• Bank or card statements showing recurring charges and dates.
• Screenshots of in-app subscription settings if you used App Store / Google Play.

Common mistakes

Not cancelling the app subscription

Many people cancel on the website but forget to turn off the App Store / Google Play subscription. This causes continued charges from the app store even after web cancellation.

Not saving confirmation

Failing to keep written or recorded confirmation of cancellation makes disputes harder to resolve. Always obtain and retain proof when you cancel by any channel.

Comparative recap

Quick comparison

How to use this table

Use the table to check which actions apply to your situation and to gather the documents you'll need when cancelling or disputing charges.

After cancelling

What to check immediately

• Confirm you received written confirmation of cancellation from the provider.
• Verify your bank or card statements over the next billing cycle to ensure no further charges appear.

Useful links for help and how-to

• Cancellation guidance page: Postclic - Cancel Postcode Lottery (guide)
• General how-to/cancellation overview: Ergsy - How to cancel Postcode Lottery
• Refund and cancellation notes: Sobakoh - How to cancel Postcode Lottery

Address

Trading / correspondence address

People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom.

Sending a signed cancellation

If you cancel by post, send a signed letter to the trading address and keep proof of postage or tracking. Include your account details and a clear statement that you are cancelling the subscription.