Cancellation Mellow: Easy Method

What is Mellow

Service overview

Mellow is a service that offers calming music, ambient sounds, and guided meditations to support relaxation and mindfulness.

Channels and variants

Mellow is available through a Singapore-based retail site (orders and returns) and a mobile app variant (Hong Kong/App Store in-app purchases).

How to cancel Mellow

Cancel a web order (Singapore retail site)

• You can cancel an order placed on the Singapore retail site within 12 hours of placing it.
• If the order is already out for delivery, cancellation via the site process is not possible.

Cancel an in-app subscription (mobile)

• Subscriptions purchased in the app must be cancelled through the App Store or Google Play store according to those platforms’ procedures.
• For App Store instructions see the official listing: Mellow on the App Store.

What happens when you cancel

Access after cancellation

For subscriptions bought via app stores, access typically continues until the end of the paid period; cancellation prevents future renewals.

Order cancellation effect

If a retail order is cancelled within the allowed window it will be stopped and refunded where applicable; orders already out for delivery cannot be stopped via the cancellation process.

Will I get a refund?

Retail site refunds (Singapore)

Refunds for retail orders are issued to the original payment method and are processed within 10 - 45 days after the return or cancellation is handled.

In-app purchases and exceptions

• The Hong Kong mobile variant states that all sales are final and no refunds will be issued for in-app purchases.
• Platform-level refunds (App Store/Google Play) may still be subject to those stores’ policies and review processes.

Mellow plans and pricing

Available in-app packages

The App Store listing shows multiple in-app package prices in SGD; the listing does not specify durations or features for each package.

Pricing table

Your consumer rights in Singapore

Statutory rights

There is no evidence that Mellow provides a statutory 14‑day automatic right for returns in Singapore; their policies differ by product and channel.

Defective or misrepresented items

• Consumers in Singapore may still have rights under the Consumer Protection (Fair Trading) Act for defective goods or misrepresentation.
• If you cannot resolve an issue with the seller, consider escalating to the Consumer Association of Singapore (CASE).

Customer experiences

Positive feedback

Some users praise Mellow for an easy-to-use platform, good features and responsive support based on recent positive reviews.

Negative feedback

Other users report issues such as slow shipping, delivery delays and difficulties getting clear responses from customer service in some cases.

Documentation checklist

What to prepare

• Order number and date of purchase.
• Payment method and proof of payment (receipt or bank statement).
• Screenshots or copies of cancellation requests and correspondence with support.
• Photos of the item (if returning for product issues) and delivery status updates.

Where to present it

• Provide documentation to Mellow customer support when requesting cancellation or refund.
• Keep copies for escalation to your payment provider or CASE if needed.

Common mistakes

Missing the cancellation window

A common error is trying to cancel a retail order after the 12-hour cancellation window has passed, or when the item is already out for delivery.

Expecting app-store refunds

Another frequent mistake is assuming in-app purchases are refundable directly by the app provider; many app purchases are final and refunds are handled by the platform.

Comparative recap

Quick comparison

The following table summarizes core differences between the Singapore retail channel and the Hong Kong/in-app variant.

Comparison table

After cancelling

Next steps

• Keep confirmation of cancellation and any refund reference numbers or emails.
• If you paid by card and a refund is not received in the stated timeframe, contact your card issuer to dispute the charge.

Helpful links and support

• Mellow app listing (App Store): https://apps.apple.com/sg/app/mellow-live-talk-connect/id6747416037
• Mellow user terms (in-app / Hong Kong variant): https://mellowinhk.com/userterms.html
• If local rights are needed, consider contacting the Consumer Association of Singapore (CASE) for escalation and guidance.

Address

Company address (provided)

1919 1st Street

Notes on contacting

If you need to send physical documents, include your order number and contact details. Keep copies of all communications for any dispute or escalation.