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I hereby notify you of my decision to terminate the contract relating to the Mili Live service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mili Live: Easy Method
What is Mili Live
Overview
Mili Live is an interactive streaming platform that lets users watch and interact with creators via live video, chats, and in-app purchases.
The app offers subscription and coin-based purchases to access premium features, and it is downloadable on mobile and accessible via the web.
Main features
Features typically include live video streams, direct interactions with broadcasters, virtual gifts/coins, and subscription membership tiers.
Specific feature availability and rules are defined in Mili's official terms and in-app documentation.
How to cancel Mili Live
Important timing rule
To avoid being charged for the next billing period you must cancel at least 24 hours before the end of the current billing period.
Deleting the app does not cancel a subscription; cancellation must be done through the platform used to buy the subscription.
Step-by-step cancellation (by platform)
- iOS (App Store): Open Settings → [Your Name] → Subscriptions → Mili → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Menu → Subscriptions → Mili → Cancel Subscription.
- Web: Log in at mili.live, go to Account Settings → Billing → Manage Subscription → Cancel Subscription.
- For more user-focused step instructions see the cancellation guide: How to cancel Mili.
What happens when you cancel
Access after cancellation
After you cancel, you typically retain access to paid features until the end of the current billing period.
No further renewals will occur once the subscription has been properly cancelled before the cutoff time.
Account and data
Cancelling a subscription does not necessarily delete your account or stored data; consult Mili's terms for account deletion procedures.
If you want data removed, check Mili's privacy or account settings and contact support as detailed in their terms.
Will I get a refund?
General refund policy
Mili's terms state that purchases through App Stores are subject to the refund policies of those stores and Mili cannot directly grant refunds for such purchases.
The In-App Purchase Terms also note purchases are generally final and non-refundable; refunds must be sought via Apple or Google processes.
Exceptions and steps to request a refund
- If you purchased via the App Store or Google Play, request a refund through Apple or Google support (their "Report a Problem" or dispute mechanisms).
- Mili's published terms make no mention of a universal 14-day automatic refund guarantee; refunds depend on the app store or specific exceptional circumstances.
Mili Live plans and pricing
Where to check prices
No exact Singapore Dollar (SGD) pricing is provided here. Prices and available plans may change by platform and region.
Always check Mili's official website or the in-app subscription pages for the most current pricing and plan details.
Pricing note
The app is free to download with subscription or coin-based in-app charges. Specific SGD amounts are not publicly listed on Mili's terms pages.
Check your device store (App Store / Google Play) or the web account billing page for exact charges applicable to your account.
Your consumer rights in Singapore
Refund and dispute routes
For purchases made through Apple or Google, refunds and unauthorized charge disputes are handled by those platforms; you can also contact your bank to dispute unauthorised transactions.
Mili's policies point customers to the app stores for refund requests and state Mili cannot bypass those platform policies.
Legal and contractual considerations
Mili's terms include arbitration clauses and a waiver of class actions; these provisions can affect dispute options and may limit court-based remedies.
If you believe contract terms are unfair or you face consumer harm, you may seek advice from local consumer protection bodies or legal counsel in Singapore.
Customer experiences
Reported negative experiences
There are public complaints alleging unauthorized purchases (for example, a Trustpilot 1‑star review alleging a minor made purchases without proper controls).
Such reports suggest checking device parental controls and purchase authorisation settings before allowing minors to use the app.
Overall balance
Official policies emphasise store-managed refunds; user experiences vary and some third-party analyses have raised trust concerns.
If you encounter problems, document transactions and follow platform dispute steps promptly.
Documentation checklist
What to gather before contacting support
- Order/receipt email or app store purchase history showing the Mili charge.
- Account username or email used with Mili.
- Dates and amounts of the disputed charges.
- Screenshots of subscription status, billing page, or app settings.
- Any correspondence with Mili or the app store about the issue.
Additional helpful documents
- Bank or card statement entries for the charge.
- Device logs showing who used the account (if relevant for disputes involving minors).
- Copies of parental control settings if arguing unauthorised access by a minor.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the app is a common error; it does not stop a subscription from renewing. Always cancel via the App Store, Google Play, or the web account settings.
Check the store subscription list after deleting the app to confirm cancellation.
Not checking the billing cutoff time
Users sometimes cancel too close to renewal; you must cancel at least 24 hours before the billing period ends to avoid the next charge, per Mili's terms.
Also verify which account (Apple ID / Google account / Mili web account) was used to purchase before cancelling.
Comparative recap
Quick comparison
The table below compares cancellation route, who handles refunds, and the period label used for each purchase route.
How to read this table
“Refund” indicates which party processes refunds. “Period” uses monthly for monthly and annual for annual where applicable.
| Platform | How to cancel | Refund | Period |
|---|---|---|---|
| App Store (iOS) | Settings → [Your Name] → Subscriptions → Mili → Cancel Subscription | Apple handles refunds | monthly / annual |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → Mili → Cancel Subscription | Google handles refunds | monthly / annual |
| Web (mili.live) | Log in at mili.live → Account Settings → Billing → Manage Subscription → Cancel | Depends on payment method; web purchases handled through Mili or processor | monthly / annual |
After cancelling
Following up
Keep confirmation emails or screenshots showing the subscription is cancelled and note the date access will end.
If you continue seeing charges after cancellation, contact the payment platform (Apple/Google) and your card issuer promptly.
Helpful official links
- Mili Terms & Conditions: https://app.mili.live/terms.html
- In-App Purchase Terms: https://app.mili.live/inapp.html
- Step-by-step cancellation guide: How to cancel Mili
- Public reviews (example): Trustpilot - Mili Live
Address
Registered address (per public terms)
Mili's published Terms & Conditions and in-app pages are the primary sources for official contact and legal terms; no specific Singapore office address is listed there.
Refer to the terms page for legal/contact information: Mili Terms & Conditions.
How to contact for billing issues
For billing and refunds, use the app store or your payment provider's dispute/refund process first, as Mili's terms direct users to those platform channels.
If you need Mili-specific support details, check the in-app account settings or the official pages linked above for any contact options.