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Cancel MONKEY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Monkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Monkey: Easy Method
What is Monkey
Overview
Monkey is a social networking app designed for short, spontaneous video chats with new people. The app is free to use but offers paid subscription tiers and boosts for extra features.
Service model
Sessions are typically brief and aimed at meeting or socialising with strangers. Paid plans unlock additional features or visibility within the app.
How to cancel Monkey
Cancel on Google Play (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon or go to Settings → Subscriptions.
- Select the Monkey subscription and tap "Cancel subscription".
- Cancellation stops future renewals but keeps access until the current billing cycle ends.
- Source: Postclic - cancel Monkey
Cancel on Monkey web
- Go to the Monkey website and sign in to your account.
- Click "Monkey Plus", scroll to the bottom of the subscription area, then click "Cancel renewal".
- Access remains until the end of the current billing period after cancellation.
- Source: Postclic - cancel Monkey
Cancel on App Store (iOS)
- Monkey’s Help Center does not provide explicit iOS cancellation steps.
- Subscriptions purchased through Apple must be cancelled via Apple’s subscription settings in iOS.
- For the app listing in Singapore, see: Monkey on the App Store (SG)
What happens when you cancel
Access after cancellation
Cancelling a Monkey subscription stops automatic renewal but retains your paid access through the end of the current billing period. You can continue using premium features until that time.
Billing and renewal
No further charges occur after cancellation for the next period. If you re-subscribe later you may be charged immediately per the store or Monkey web pricing at that time.
Account and data
Canceling a subscription generally does not delete your account or personal data. To remove your account entirely, follow Monkey's account deletion process within the app or website.
Will I get a refund?
Monkey’s stated policy
Monkey’s general refund policy is that subscriptions are non‑refundable. Cancelling stops renewal but does not provide refunds for the current billing period.
Source: Postclic - cancel Monkey
Exceptions and platform refunds
- Google Play and Apple may consider refunds under their own policies (e.g., Google may offer refunds within a short window at its discretion).
- These platform refunds are independent of Monkey’s stated non‑refund policy and must be requested from Google or Apple.
Monkey plans and pricing
Pricing summary
The table below lists plans and Singapore prices shown in the App Store listing. Periods and detailed feature descriptions were not provided in that source.
Notes on table data
- Prices sourced from the Singapore App Store listing for "Monkey Run - Make New Friends".
- Periods (e.g., weekly/monthly) are unspecified in the source.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Premium SX | S$11.48 | unspecified | Premium SX tier (specific features not detailed) |
| Boost S | S$9.98 | unspecified | Boost S (specific features not detailed) |
| Premium SV | S$14.48 | unspecified | Premium SV tier (specific features not detailed) |
| Premium MV | S$29.98 | unspecified | Premium MV tier (specific features not detailed) |
| Premium S | S$6.98 | unspecified | Premium S tier (specific features not detailed) |
| Premium M | S$13.98 | unspecified | Premium M tier (specific features not detailed) |
| Premium L | S$67.98 | unspecified | Premium L tier (specific features not detailed) |
| Premium XL | S$129.98 | unspecified | Premium XL tier (specific features not detailed) |
Your consumer rights in Singapore
Cooling-off rules
Singapore does not generally provide a statutory 14‑day cooling‑off right for digital subscriptions. Cooling‑off rights typically apply to physical goods bought at a distance.
Platform dispute options
- If you paid through Google Play or Apple, you may request a refund from those platforms under their respective rules.
- These platform remedies are separate from Monkey’s own policies and are governed by Google/Apple procedures.
Escalation routes
If Monkey support does not resolve billing errors or unexplained bans, consider disputing charges with Apple/Google or filing a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Some users report the app works as intended for meeting people and socialising when the service functions properly.
Sources include user reviews and app listings referencing real-world use.
Negative feedback
- Complaints include account bans without explanation and slow or unhelpful customer service.
- Users have reported billing errors such as double charges, subscriptions not activating despite payment, and delayed or missing refunds.
- Parent and reviewer concerns highlight safety issues like exposure to inappropriate content and poor age verification.
Where to read more reviews
- App Store listing: Monkey on the App Store (SG)
- Safety and parent reviews: Common Sense Media - user reviews
- Independent app review: Technology Munch - Monkey review
Documentation checklist
What to prepare before contacting support
- Screenshot of the subscription receipt or billing charge (store receipt).
- Confirmation of subscription ID or order number from Google/Apple.
- Account username or email associated with your Monkey account.
Additional useful items
- Timestamped screenshots showing the subscription status in the app or website.
- Any correspondence with Monkey support or error messages received.
Common mistakes
Failing to check where you subscribed
Users often try to cancel inside the app even when the subscription was purchased via Google Play or the App Store. Always verify if the charge came through Google, Apple, or directly from Monkey.
Assuming cancellation equals refund
Many users expect an immediate refund after cancelling. Cancellation stops future billing but does not automatically trigger a refund for the current paid period.
Not keeping receipts
Without receipts or order IDs it is harder to escalate billing disputes to Apple/Google or to file a complaint with consumer protection bodies.
Comparative recap
Quick comparison
The table below compares cancellation method, refund likelihood, and access after cancel across platforms.
How to use this table
Use the row for your payment source (Google Play, Monkey web, App Store) to follow the correct cancellation and refund route.
| Platform | How to cancel | Refund likelihood | Access after cancel | Period |
|---|---|---|---|---|
| Google Play (Android) | Cancel via Google Play app → Subscriptions → Monkey | Platform may grant refunds at its discretion (contact Google) | Access until end of current billing cycle | unspecified |
| Monkey web | Sign in on Monkey website → Monkey Plus → Cancel renewal | Monkey states subscriptions are non‑refundable; platform refunds not applicable | Access until end of current billing period | unspecified |
| App Store (iOS) | Cancel via Apple's subscription settings in iOS | Request refunds from Apple; Monkey does not guarantee refunds | Access until end of current billing cycle | unspecified |
After cancelling
Check your receipts and subscriptions
Confirm cancellation by checking your Google Play or Apple subscription list, or the Monkey web subscription page. Keep a copy of the final billing receipt.
Where to get help
- Monkey cancellation steps and guidance: Postclic - cancel Monkey
- Monkey App Store listing (Singapore): Monkey on the App Store (SG)
- Safety and community feedback: Common Sense Media - user reviews
- Independent review and tips: Technology Munch - Monkey review
Address
Registered company address
Monkeyapp.store, LLC, c/o Northwest Registered Agent LLC, 7901 4th St. N., Suite 300, St. Petersburg, FL 33702, United States.
Notes on legal notices
These addresses are for registration and legal process. There was no Singapore‑based contact address found in the sources reviewed.