Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel MOSHI
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Moshi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moshi: Easy Method
What is Moshi
Overview
Moshi is an interactive app designed to help children develop mindfulness and sleep skills through stories, music and calming audio. It operates on a subscription model that unlocks the full content library.
Content and platforms
Content includes guided sleep stories, meditations and soundscapes aimed at young listeners and families. Moshi is available as mobile apps (App Store and Google Play) and via an online account for direct subscriptions.
How to cancel Moshi
Web-based subscriptions (direct on Moshi website)
- Sign in to your Moshi account on the website and go to your profile or account settings.
- Choose "cancel subscription" from the profile or subscription area.
- Cancel at least 24 hours before the renewal time to prevent the next charge.
- Note: deleting the app from your device does not cancel a website subscription.
App Store and Google Play subscriptions
- Apple (App Store): Cancel via Apple's subscription settings on your iPhone/iPad or in your Apple ID account; deleting the app does not cancel the subscription.
- Google Play: Cancel via Google Play > Subscriptions > Manage subscription; deleting the app does not cancel the subscription.
- Always verify the platform (Apple, Google, or Moshi website) where you originally subscribed before attempting cancellation.
What happens when you cancel
Access after cancellation
When you cancel a subscription it typically remains active until the end of the paid billing period. You will retain access to paid content for the remainder of that period.
Renewal and billing
Cancellation stops automatic renewal at the end of the current billing cycle. You will not be billed for subsequent periods if cancellation is processed in time.
Data and account retention
Your account and preferences may remain on file after cancellation. Check the Moshi account settings or contact support if you want account deletion or data removal.
Will I get a refund?
Subscription refund policy
Moshi's terms indicate that paid digital subscriptions are not refundable once paid. Canceling before renewal stops future charges but does not produce a refund for the current paid period.
Exceptions and physical products
Refunds mentioned by Moshi apply to physical products ordered from their website under a separate return policy and do not cover digital app subscriptions.
Moshi plans and pricing
Where to check current prices
Pricing and plan details change over time. Always check the official Moshi website or the app store listing you used to subscribe for current plan and billing information.
Do not rely on third-party estimates
Do not assume prices or promotional terms from memory. Confirm the exact plan, billing period and renewal terms on the subscription page before purchasing or cancelling.
Your consumer rights in Singapore
Legal protections
Singapore consumers are protected against unfair practices under laws such as the Consumer Protection (Fair Trading) Act. These protections can apply if you were misled or subject to unfair contract terms.
Practical options
If you believe you were unfairly charged or misled, consider gathering documentation and seeking recourse through small claims court or consumer protection channels. Case outcomes depend on the facts of each situation.
Customer experiences
Positive feedback
Many users report Moshi helps children fall asleep more easily, praising calming stories, high-quality audio and improved bedtime routines.
For an example of balanced positive review coverage see Common Sense Media.
Common Sense Media - Moshi review
Negative feedback
Common complaints include technical issues, being charged despite cancellation attempts, difficulty cancelling, and slow customer service responses.
User reviews and complaints are aggregated on review platforms where you can read recent experiences.
Documentation checklist
Before contacting support
- Account email and username used for Moshi
- Date of subscription and renewal date
- Proof of payment or receipt (bank/credit card statement screenshot)
- Screenshot showing current subscription status in-app or on the website
When filing a complaint or claim
- Record of cancellation attempts (timestamps, confirmation messages)
- Copies of all correspondence with Moshi or app store support
- Clear timeline of events to support any small-claims or consumer protection filing
Common mistakes
Deleting the app instead of cancelling
Many users delete the Moshi app assuming the subscription is cancelled. App deletion does not stop billing from the store or website; you must cancel in the correct subscription manager.
Canceling too late or on the wrong platform
Waiting until after the renewal time or cancelling on the wrong platform (e.g., canceling in-app when subscription was through Apple) can cause unintended renewals or continued charges.
Comparative recap
How to read this table
The table below compares common subscription routes, how to cancel them and typical refund availability. "Period" shows the period type only (monthly = monthly, annual = annual).
Quick comparison table
| Platform | Period | How to cancel | Refunds |
|---|---|---|---|
| Web-based (Moshi account) | monthly / annual | Cancel via your Moshi profile → cancel subscription on the Moshi website. | No refunds for digital subscriptions; access remains until period end. |
| Apple App Store | monthly / annual | Cancel via Apple ID > Subscriptions in iOS or via your Apple account. | Refunds handled by Apple; Moshi states no refunds for digital subscriptions directly. |
| Google Play | monthly / annual | Cancel via Google Play > Subscriptions > Manage subscription. | Refunds handled per Google Play policy; Moshi does not issue digital subscription refunds itself. |
After cancelling
Next steps
Confirm cancellation receipt or on-screen confirmation and keep a screenshot. Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links and further reading
Read user reviews and experiences to see how other customers handled similar issues:
Moshi - Common Sense Media review
If you use the App Store versions, review the app pages for details and support links:
Moshi - App Store (Moshi Color)
Moshi - App Store (Moshi Play)
Address
Registered address
269 BISHAN STREET 24 #13‑194 HIGH STREET CENTRE SINGAPORE 570269
Notes about contacting
There is no separate cancellation address published for app subscriptions; use the subscription manager (Moshi website, Apple or Google Play) and the in-app or app-store support channels for account issues.