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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Nebula service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nebula: Easy Method
What is Nebula
Overview
Nebula is a subscription-based astrology app that provides personalized horoscopes, insights and compatibility readings.
It grants paid access to an extended catalog of content and tools through in-app purchases or direct web subscriptions.
Where subscriptions appear
Subscriptions may appear as direct purchases made on Nebula's website or as in-app purchases on the Apple App Store or Google Play.
Which platform you used determines how you cancel and who handles refunds.
How to cancel Nebula
Cancel a web (direct) subscription
- Open the Nebula website or the Nebula app and sign in to your account.
- Use the "Cancel Subscription" option in your account or subscription settings, or contact Nebula support at least 24 hours before the trial or current period ends.
- Your access continues until the end of the paid term after cancellation.
- See Nebula's subscription terms: Subscription Terms.
Cancel an iOS (App Store) subscription
- Open iPhone Settings → [your name] → Subscriptions, or open the App Store and tap your account to Manage Subscriptions.
- Cancel from Apple’s subscription settings; Nebula cannot cancel iOS purchases on your behalf.
- For the App Store listing: Nebula on the App Store (SG).
Cancel an Android (Google Play) subscription
- Open Google Play, tap your profile → Payments & subscriptions → Subscriptions, then select Nebula and cancel.
- Nebula directs Android users to Google Play for cancellation; Nebula cannot cancel Google Play subscriptions directly.
- See Nebula’s terms for platform distinctions: Terms & Services.
What happens when you cancel
Access after cancellation
If you cancel a paid web subscription, you typically retain access until the end of the current billing period or trial term.
For App Store and Google Play purchases, you generally keep access until the paid period ends after cancellation.
Renewal and billing
Cancellation prevents future automatic renewals; it does not usually remove charges already billed for the current term.
Unauthorized recurring charges should be disputed through the payment platform or your bank if needed.
Will I get a refund?
Web purchases and trials
Nebula may provide a 14-day free trial; cancelling before the trial ends avoids being charged.
Refunds for web purchases beyond trial periods are governed by Nebula's refund policy and support discretion; partial-period refunds are often not given.
See Nebula’s refund and cancellation notes: Refund & Cancellation Policy.
App Store and Google Play purchases
Refunds for in-app purchases are handled by Apple or Google under their platform policies.
Nebula cannot issue refunds directly for subscriptions purchased through the App Store or Google Play; request refunds via Apple or Google support.
Nebula plans and pricing
Available in-app SKUs (Singapore)
The following SKUs are visible in the Singapore App Store as of 21 Feb 2026.
Prices may reflect different tiers or promotions; confirm at checkout in the app.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Monthly (various SKUs) | S$3.98 / S$6.98 / S$7.48 / S$9.98 | monthly | Access to full Nebula catalog via in-app purchase (App Store Singapore SKUs) |
| Annual (various SKUs) | S$39.98 / S$70.98 / S$89.98 | annual | Access to full Nebula catalog via in-app purchase (App Store Singapore SKUs) |
Your consumer rights in Singapore
Protection under Singapore law
Online purchases in Singapore are subject to the Consumer Protection (Fair Trading) Act; suppliers must not engage in unfair or misleading practices.
Misleading pricing or hidden recurring subscriptions can contravene Singapore consumer protection rules.
Practical steps and dispute options
If you have unauthorized charges, you can request a chargeback through your bank or raise a dispute with the platform used to pay.
You may also contact the Consumers Association of Singapore (CASE) for mediation or further guidance on disputes.
Customer experiences
Positive experiences
Some users report successfully cancelling during trials without issues and keeping expected access after cancellation.
Other comments note access to helpful tools or alternatives even when subscription matters arise.
Negative reports
Public reviews include complaints about deceptive pricing, unexpected recurring charges, long processing times, and slow or unhelpful support responses.
Several review-aggregation sites and user forums report billing disputes and recommend keeping documentation when cancelling; see independent summaries: Collected.Reviews summary and platform reviews on Trustpilot.
Documentation checklist
What to keep before you cancel
- Screenshot of the subscription page or promotional price at purchase.
- Order confirmation, invoice or receipt showing the charge.
- Account email and the exact subscription SKU or plan name.
What to keep when disputing charges
- Screenshots of cancellation attempts and any in-app messages or emails from support.
- Bank or card statements showing the transactions and dates.
- Reference numbers from support tickets or platform refund requests.
Common mistakes
Cancelling on the wrong platform
Users often try to cancel via Nebula when the purchase was made through Apple or Google Play; this does not stop platform-managed renewals.
Always check which platform billed you (App Store, Google Play or direct web) before cancelling.
Missing the cancellation window and poor record-keeping
Failing to cancel at least 24 hours before a trial or billing renewal can result in another charge.
Not keeping receipts, screenshots or ticket IDs makes it harder to dispute unauthorized charges later.
Comparative recap
Quick platform comparison
The table below summarises cancellation method, refund route and access behavior by purchase channel.
Use the table to verify where you must act depending on how you paid.
| Item | Web (direct) | App Store (iOS) | Google Play (Android) | Period |
|---|---|---|---|---|
| How to cancel | Website/app "Cancel Subscription" or contact support | Apple Subscriptions in iPhone Settings / App Store | Google Play Subscriptions in Play Store | monthly / annual |
| Who issues refunds | Nebula support (per policy) | Apple (Apple handles refunds) | Google (Google handles refunds) | monthly / annual |
| Access after cancellation | Access until end of paid term | Access until end of paid term | Access until end of paid term | monthly / annual |
After cancelling
Confirm cancellation and keep records
After you cancel, save any confirmation emails, screenshots of the cancellation screen, and support ticket IDs.
If a charge appears after cancellation, use those documents to dispute with the platform or your bank.
Helpful links and where to go next
Nebula subscription terms: Subscription Terms.
Nebula terms of service and platform notes: Terms & Services.
Nebula refund/cancellation guidance: Refund & Cancellation Policy.
Independent reviews and reports: Collected.Reviews and Trustpilot.
App Store listing (SG): Nebula on the App Store.
Address
Registered address (Singapore)
NEBULA COMMUNICATION INTERNATIONAL PTE. LTD.
60 PAYA LEBAR ROAD, #04‑16, PAYA LEBAR SQUARE, Singapore 409051
Notes about contacting Nebula
For account or billing support, use the contact options within the app or the support routes described in Nebula's terms.
If you need platform-specific help (Apple or Google), open a refund or subscription dispute with the relevant store.