Cancellation Nebula: Easy Method

What is Nebula

Overview

Nebula is a subscription-based astrology app that provides personalized horoscopes, insights and compatibility readings.

It grants paid access to an extended catalog of content and tools through in-app purchases or direct web subscriptions.

Where subscriptions appear

Subscriptions may appear as direct purchases made on Nebula's website or as in-app purchases on the Apple App Store or Google Play.

Which platform you used determines how you cancel and who handles refunds.

How to cancel Nebula

Cancel a web (direct) subscription

• Open the Nebula website or the Nebula app and sign in to your account.
• Use the "Cancel Subscription" option in your account or subscription settings, or contact Nebula support at least 24 hours before the trial or current period ends.
• Your access continues until the end of the paid term after cancellation.
• See Nebula's subscription terms: Subscription Terms.

Cancel an iOS (App Store) subscription

• Open iPhone Settings → [your name] → Subscriptions, or open the App Store and tap your account to Manage Subscriptions.
• Cancel from Apple’s subscription settings; Nebula cannot cancel iOS purchases on your behalf.
• For the App Store listing: Nebula on the App Store (SG).

Cancel an Android (Google Play) subscription

• Open Google Play, tap your profile → Payments & subscriptions → Subscriptions, then select Nebula and cancel.
• Nebula directs Android users to Google Play for cancellation; Nebula cannot cancel Google Play subscriptions directly.
• See Nebula’s terms for platform distinctions: Terms & Services.

What happens when you cancel

Access after cancellation

If you cancel a paid web subscription, you typically retain access until the end of the current billing period or trial term.

For App Store and Google Play purchases, you generally keep access until the paid period ends after cancellation.

Renewal and billing

Cancellation prevents future automatic renewals; it does not usually remove charges already billed for the current term.

Unauthorized recurring charges should be disputed through the payment platform or your bank if needed.

Will I get a refund?

Web purchases and trials

Nebula may provide a 14-day free trial; cancelling before the trial ends avoids being charged.

Refunds for web purchases beyond trial periods are governed by Nebula's refund policy and support discretion; partial-period refunds are often not given.

See Nebula’s refund and cancellation notes: Refund & Cancellation Policy.

App Store and Google Play purchases

Refunds for in-app purchases are handled by Apple or Google under their platform policies.

Nebula cannot issue refunds directly for subscriptions purchased through the App Store or Google Play; request refunds via Apple or Google support.

Nebula plans and pricing

Available in-app SKUs (Singapore)

The following SKUs are visible in the Singapore App Store as of 21 Feb 2026.

Prices may reflect different tiers or promotions; confirm at checkout in the app.

Your consumer rights in Singapore

Protection under Singapore law

Online purchases in Singapore are subject to the Consumer Protection (Fair Trading) Act; suppliers must not engage in unfair or misleading practices.

Misleading pricing or hidden recurring subscriptions can contravene Singapore consumer protection rules.

Practical steps and dispute options

If you have unauthorized charges, you can request a chargeback through your bank or raise a dispute with the platform used to pay.

You may also contact the Consumers Association of Singapore (CASE) for mediation or further guidance on disputes.

Customer experiences

Positive experiences

Some users report successfully cancelling during trials without issues and keeping expected access after cancellation.

Other comments note access to helpful tools or alternatives even when subscription matters arise.

Negative reports

Public reviews include complaints about deceptive pricing, unexpected recurring charges, long processing times, and slow or unhelpful support responses.

Several review-aggregation sites and user forums report billing disputes and recommend keeping documentation when cancelling; see independent summaries: Collected.Reviews summary and platform reviews on Trustpilot.

Documentation checklist

What to keep before you cancel

• Screenshot of the subscription page or promotional price at purchase.
• Order confirmation, invoice or receipt showing the charge.
• Account email and the exact subscription SKU or plan name.

What to keep when disputing charges

• Screenshots of cancellation attempts and any in-app messages or emails from support.
• Bank or card statements showing the transactions and dates.
• Reference numbers from support tickets or platform refund requests.

Common mistakes

Cancelling on the wrong platform

Users often try to cancel via Nebula when the purchase was made through Apple or Google Play; this does not stop platform-managed renewals.

Always check which platform billed you (App Store, Google Play or direct web) before cancelling.

Missing the cancellation window and poor record-keeping

Failing to cancel at least 24 hours before a trial or billing renewal can result in another charge.

Not keeping receipts, screenshots or ticket IDs makes it harder to dispute unauthorized charges later.

Comparative recap

Quick platform comparison

The table below summarises cancellation method, refund route and access behavior by purchase channel.

Use the table to verify where you must act depending on how you paid.

After cancelling

Confirm cancellation and keep records

After you cancel, save any confirmation emails, screenshots of the cancellation screen, and support ticket IDs.

If a charge appears after cancellation, use those documents to dispute with the platform or your bank.

Helpful links and where to go next

Nebula subscription terms: Subscription Terms.

Nebula terms of service and platform notes: Terms & Services.

Nebula refund/cancellation guidance: Refund & Cancellation Policy.

Independent reviews and reports: Collected.Reviews and Trustpilot.

App Store listing (SG): Nebula on the App Store.

Address

Registered address (Singapore)

NEBULA COMMUNICATION INTERNATIONAL PTE. LTD.

60 PAYA LEBAR ROAD, #04‑16, PAYA LEBAR SQUARE, Singapore 409051

Notes about contacting Nebula

For account or billing support, use the contact options within the app or the support routes described in Nebula's terms.

If you need platform-specific help (Apple or Google), open a refund or subscription dispute with the relevant store.