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Cancel NEO
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I hereby notify you of my decision to terminate the contract relating to the Neo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Neo: Easy Method
What is Neo
Overview
Neo is a modern email management service that combines multiple email accounts into a single interface and offers advanced organizational features to streamline communication.
Core purpose
Neo is designed to simplify email workflows, improve inbox organisation, and provide tools for prioritising and automating messages.
How to cancel Neo
Cancel via mobile app stores
- If your subscription was purchased through the Apple App Store or Google Play, you must cancel through that store; Neo cannot cancel those subscriptions directly.
- Open your Apple or Google account subscriptions page, locate Neo, and follow the store’s cancellation flow.
Cancel via Neo web account
- If you subscribed directly on Neo’s website, cancel through your account settings or subscription management page.
- Follow the on-screen prompts to confirm cancellation; keep a screenshot or confirmation message for your records.
What happens when you cancel
Access after cancellation
After you cancel, access typically continues until the end of the current paid billing period.
This applies to both store-based and web-based subscriptions: you keep features until the cycle ends.
Data and account retention
Your account and stored data may remain accessible depending on Neo’s retention policy; export important data before the end of service if needed.
Check account settings or contact support for specifics about data export or deletion timelines.
Will I get a refund?
General refund policy
Neo’s terms specify that no refunds will be issued for partial months or unused features unless required by law.
Payments are generally non‑refundable except where consumer protection law mandates a refund.
Exceptions and how to request
- If you believe you are entitled to a refund due to service defects or misrepresentation, document the issue and contact Neo support to request a review.
- If your subscription was charged via Apple or Google, refunds for store charges must be requested through the respective store’s refund process.
Neo plans and pricing
Current price entries
The table below lists SGD-based NEO price entries from verified data sources for reference.
Notes on prices
Cryptocurrency and third‑party price feeds differ by exchange and update frequency; the values below are as provided in the verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| NEO to SGD Price (CoinGecko) | S$4.13 | Spot / Real-time | Conversion rate for 1 NEO in SGD (as per CoinGecko, within the last 2 weeks) |
| NEO to SGD Price (CoinMarketCap historical Jan 8 2026) | S$5.06 | Historical spot (Jan 8, 2026) | Day's closing rate per CoinMarketCap historical data |
| NEO to SGD Price (CoinCodex) | S$3.48 | Spot / Real-time | Live conversion rate from CoinCodex as of today |
Your consumer rights in Singapore
Statutory protections
Even if Neo’s terms state “no refunds,” Singapore consumers retain statutory rights under local consumer protection law for defective or undelivered services.
Consumer guarantees may allow remedies such as repair, replacement, reduction, or refund where appropriate.
Escalation options
- Document all communications and evidence if you seek a remedy from Neo.
- If you cannot resolve the issue directly, you may escalate to the Consumers Association of Singapore (CASE) or pursue a claim at the Small Claims Tribunal or other relevant dispute resolution forum.
Customer experiences
Positive feedback
Some users report a sleek, intuitive interface and strong cashback or value from using the platform over time.
Positive posts note fluid UI design and tangible benefits for regular spending.
Negative feedback
Other users report slow or unhelpful customer support, issues with refunds, and disputes over fraudulent transactions not being reimbursed.
Recurring complaints include Neo directing users back to merchants or declining reimbursements in fraud cases.
Documentation checklist
What to capture before cancelling
- Subscription confirmation and purchase receipt (store receipt or web invoice).
- Subscription ID, account email, and billing period details.
- Screenshot of cancellation confirmation or the cancellation screen.
What to keep for disputes
- All email correspondence or chat transcripts with Neo and, if applicable, with the app store or merchant.
- Bank or card statements showing charges and any merchant refunds.
- Records of dates when access was revoked or service failures occurred.
Common mistakes
Assuming Neo can cancel store subscriptions
Many users try to contact Neo to cancel App Store or Google Play subscriptions; stores must be used instead.
Failing to cancel in the store can result in unwanted renewals despite contacting Neo support.
Not saving proof
Another common error is not saving cancellation confirmations or receipts, which complicates disputes and refund requests.
Always capture screenshots and keep transaction records until billing and any disputes are fully resolved.
Comparative recap
Quick comparison
The table below compares key points for App Store / Google Play purchases versus web (direct) purchases for Neo.
How to use this table
Use the table to decide where to cancel and what to expect about refunds and access after cancellation.
| Feature | App Store / Google Play | Web (Direct) Subscription |
|---|---|---|
| Where to cancel | Cancel via the Apple App Store or Google Play subscriptions page | Cancel via your Neo account settings on the website |
| Refund availability | Refunds handled by the store; Neo cannot directly refund store charges | Neo’s terms state no refunds for partial months unless required by law |
| Access after cancel | Access remains until end of the current paid billing period | Access remains until end of the current paid billing period |
After cancelling
What to monitor
Check your bank/card statements to confirm that renewals have stopped after the current billing period ends.
If a renewal charge occurs after cancellation, gather evidence and raise a dispute with the payment provider or store.
Helpful links
- NeoCharge / terms of service (cancellation & refund references)
- NEO price (CoinMarketCap SGD page)
- NEO price (CoinCodex SGD conversion)
Address
Mailing address for written requests
Royal Mail Customer Account Processing centre, PO BOX 579, CHESTERFIELD S49 1WW.
Send cancellations or refund requests via registered mail if you require proof of delivery.
What to include in posted requests
- Your full name, account email, subscription ID, and a clear statement of the request (cancel subscription / request refund).
- Copies of receipts and any prior correspondence; keep originals and use tracked/registered mail for proof.