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I hereby notify you of my decision to terminate the contract relating to the Ngl service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ngl: Easy Method
What is Ngl
Overview
Ngl (ask me anything) is an anonymous messaging app that lets users receive anonymous questions and feedback from followers and friends.
It is distributed as a mobile app in app stores and offers optional paid features such as Pro access and in‑app purchases for hints.
Core features
Users create a link to share on social media and collect anonymous messages from anyone who clicks the link.
Paid options include Pro and multiple in‑app purchase tiers that add features like hints and early access to content.
How to cancel Ngl
On iPhone (App Store)
- Open the Settings app on your iPhone and tap your name (Apple ID).
- Tap "Subscriptions", find "NGL: ask me anything" or the NGL Pro entry, then tap "Cancel Subscription".
- Follow on‑screen prompts to confirm cancellation; the subscription typically remains active until the end of the current billing period.
- For the app listing, you can view Ngl on the Singapore App Store: NGL on the App Store (SG).
On Android (Google Play)
- Open the Google Play Store app and tap your profile picture, then "Payments & subscriptions" > "Subscriptions".
- Select the Ngl subscription and tap "Cancel subscription", then follow the prompts to confirm.
- If you do not see a subscription, confirm you used the same Google account that purchased it.
What happens when you cancel
Access and features
After cancelling a subscription, you usually retain access to paid features until the current paid period ends.
One‑time in‑app purchases (e.g., one‑time "unlimited hints") are typically not cancellable but remain available after purchase.
Billing and renewals
Cancellation stops future recurring charges; it does not necessarily trigger an immediate refund.
Renewals will not occur after the current billing cycle expires if cancellation is completed correctly.
Data and account
Cancelling does not automatically delete your Ngl account or messages; account data policies are governed by the app developer.
If you want account deletion, check the app settings or contact the developer through the app listing.
Will I get a refund?
Refund policy overview
Refunds for purchases through the App Store or Google Play are generally managed by the app store that processed the payment.
App developers often do not issue direct refunds for purchases processed via the store; you must request a refund from the store in many cases.
How to request a refund
- For iOS purchases, request a refund via Apple's Report a Problem page or through your purchase history in Apple ID settings.
- For Android purchases, request a refund through Google Play Help and your order history in Google Play.
- Keep receipts, transaction IDs, purchase dates, and screenshots to support your refund request.
Ngl plans and pricing
Pricing table
The table below reflects in‑app purchase options listed in the Singapore App Store for "NGL: ask me anything".
Notes about entries
Prices are shown in Singapore dollars and include recurring subscription entries and multiple one‑time purchase tiers.
Period descriptions are taken from the App Store listing and may be labeled as recurring or one‑time.
| Plan | Price | Period | Features |
|---|---|---|---|
| NGL Pro | S$6.98 | unspecified (likely recurring subscription) | Exclusive access to Pro games, hints about message senders, early access to new features |
| NGL Pro | S$3.98 | unspecified (likely promotional/discounted subscription) | Same as above |
| ngl unlimited hints | S$10.48 | one-time/in-app purchase | Unlimited hints |
| ngl unlimited hints | S$6.98 | one-time/in-app purchase | Unlimited hints |
| ngl unlimited hints | S$14.48 | one-time/in-app purchase | Unlimited hints |
| ngl unlimited hints | S$2.98 | one-time/in-app purchase | Unlimited hints |
| ngl unlimited hints | S$0.98 | one-time/in-app purchase | Unlimited hints |
| ngl unlimited hints | S$5.98 | one-time/in-app purchase | Unlimited hints |
Your consumer rights in Singapore
Key rights under Singapore law
Consumers in Singapore have protections against unfair contract terms and misrepresentation when purchasing digital goods and services.
You may be entitled to remedies if a service was not as described or was faulty at the time of purchase.
Steps to escalate locally
- Keep records of transactions, receipts, and communications with the app developer or app store.
- If you cannot resolve the issue directly, consider contacting local consumer protection bodies or seeking advice on dispute resolution.
Customer experiences
Common positive feedback
Many users praise Ngl for enabling candid feedback and anonymous interaction on social platforms.
Features such as Pro offerings and hints are often appreciated by active users seeking more control.
Typical issues reported
Users sometimes report confusion over recurring subscriptions versus one‑time purchases and difficulty locating the correct subscription in their app store account.
Support response times and refund requests are common areas of dissatisfaction in public feedback.
Documentation checklist
What to collect before contacting support
- Order receipt or transaction ID from the App Store or Google Play.
- Date and time of purchase and the Apple ID or Google account used.
- Screenshots of the subscription or purchase page and any errors.
How to present your case
- Clearly state whether the purchase was recurring (subscription) or a one‑time purchase.
- Describe the issue, desired outcome (cancel, refund, account deletion), and attach the documentation above.
Common mistakes
Not cancelling in the right place
A frequent mistake is trying to cancel inside the app instead of cancelling through the App Store or Google Play where the subscription is managed.
Always check which account (Apple ID or Google account) was used to make the purchase before cancelling.
Confusing one‑time purchases with subscriptions
Users sometimes expect refunds for one‑time in‑app purchases even though those are typically non‑refundable after delivery.
Verify the purchase type on your receipt and the app store purchase history to avoid this confusion.
Comparative recap
Quick comparison table
| Plan | Price | Period | Best for |
|---|---|---|---|
| NGL Pro | S$6.98 | unspecified (likely recurring subscription) | Users wanting recurring Pro features and early access |
| NGL Pro (promo) | S$3.98 | unspecified (likely promotional/discounted subscription) | Users seeking a lower introductory price for Pro |
| ngl unlimited hints | S$10.48 | one-time/in-app purchase | Users who want unlimited hints without recurring fees |
| ngl unlimited hints (low tier) | S$0.98 | one-time/in-app purchase | Users testing hints at minimal cost |
Recommendation
If you plan to use the app only briefly, prefer one‑time purchases where possible to avoid recurring charges.
Review your App Store or Google Play subscription list regularly to prevent unexpected renewals.
After cancelling
Immediate next steps
Confirm cancellation via your App Store or Google Play purchase history and keep a screenshot for your records.
Monitor your bank or card statement for the next billing date to ensure no further charges occur.
Helpful links
- View the NGL app listing on the Singapore App Store: NGL on the App Store (SG)
Address
NGL company address
Developer information lists NGL Labs LLC at the following address:
253 N. La Peer Dr., Beverly Hills, CA 90211, United States
App store developer listing
For developer contact details and the official app page, refer to the App Store listing: NGL on the App Store (SG).