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I hereby notify you of my decision to terminate the contract relating to the Picturethis service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Picturethis: Easy Method
What is Picturethis
Overview
PictureThis is a mobile app that identifies plants from photos and provides care information and related features. It offers identification, care sheets, and expert Q&A options through subscription tiers.
Core features
Key features include automated plant ID, species information, and plant care recommendations. Some paid tiers advertise enhanced accuracy, insect and bird identification, and family or pro access.
How to cancel Picturethis
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → select PictureThis → tap Cancel Subscription.
- Note: deleting the app does NOT cancel the subscription; cancellation takes effect at the end of the current billing period.
- For official subscription terms see PictureThis App Store subscription terms.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Choose Payments & subscriptions → Subscriptions → select PictureThis → Cancel subscription.
- Deleting the app does not stop charges; cancellation applies after the current billing cycle.
Cancel via web, PayPal or support
- If you subscribed via PayPal, cancel in your PayPal account under automatic payments and remove PictureThis.
- If subscribed through the website, cancel via your PictureThis account settings or contact support with your account details.
- Support email (example): support@picturethisai.com - include order/receipt details when requesting help.
What happens when you cancel
Access after cancellation
After you cancel, you typically keep access to paid features until the end of your current billing period. The subscription will not renew after that date.
Billing and renewal
Cancellation prevents future automatic renewals but does not retroactively remove charges already processed. The service remains active for the time you already paid for.
Data and account
Canceling a subscription usually does not delete your account or uploaded photos. Check account settings in-app or contact support if you need account deletion or data removal.
Will I get a refund?
Refund policy
PictureThis states that, except where required by law, there are no refunds once a billing charge has occurred.
Exceptions and how to request
- App Store refunds must be requested from Apple directly; PictureThis notes only Apple can process App Store refunds.
- Cancellation stops future renewals but generally does not provide pro‑rata refunds for remaining time in the billing cycle.
- If you believe a charge is incorrect, collect receipts and contact support promptly to request review.
Picturethis plans and pricing
Pricing table (Singapore App Store listings)
The following prices are taken from the Singapore App Store in-app purchase listings. Periods are listed as shown in public listing data and may be regionally presented.
| Plan | Price | Period | Features |
|---|---|---|---|
| PictureThis Pro (single purchase tiers) | S$5.98 | One-time or unclear (likely one-time) | Full Pro access |
| PictureThis Pro (another tier) | S$9.98 | One-time or unclear | Full Pro access |
| PictureThis Pro (premium tier) | S$39.98 | One-time or unclear | Full Pro access |
| PictureThis Pro (family plan) | S$69.98 | One-time or unclear | Family plan access |
| PictureThis Plus | S$29.98 | One-time or unclear | Plus tier access |
Your consumer rights in Singapore
Applicable laws
In Singapore, the Consumer Protection (Fair Trading) Act and the Sale of Goods Act cover many consumer transactions, but digital subscriptions do not automatically carry a 14‑day cooling‑off right.
Practical advice
- Refunds are not guaranteed unless the service is faulty or materially misrepresented.
- Always review subscription terms and cancel before renewal if you don’t want to be charged again.
- Keep receipts and communication records when disputing charges under local consumer protections.
Customer experiences
Positive feedback
Some users report good identification accuracy and value, especially when averaged over daily use for an annual fee.
Users praising paid tiers mention higher ID accuracy and extra features like insect or bird identification and expert answers.
Common complaints
Many complaints center on difficulty cancelling and surprise charges after free trials or perceived non‑responsive customer service.
Some users reported limited refund windows depending on the platform (for example, Google Play refund timing) and frustration over auto‑renewal surprises.
Documentation checklist
Before you cancel
- Find your order receipt or invoice (App Store, Google Play, PayPal).
- Note subscription start date, renewal date, and payment method.
- Take screenshots of subscription settings showing PictureThis active subscription.
If you need a refund or dispute a charge
- Save confirmation emails, support messages, and any cancellation confirmation screenshots.
- Record transaction IDs and dates from the payment provider (Apple ID receipt, Google Play receipt, PayPal transaction ID).
- Be prepared to share these details when contacting the store or PictureThis support.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app thinking that removes the subscription. Deleting the app does not cancel auto‑renewing subscriptions and will not stop future charges.
Missing renewal or cancellation windows
Free trials that auto‑renew require proactive cancellation before the trial ends. Users often miss the window and are charged when the trial converts to a paid subscription.
Comparative recap
Quick comparison of cancellation channels
| Platform | Ease of cancel | Refunds | Period |
|---|---|---|---|
| App Store (iOS) | Cancel in iPhone/iPad Settings → Subscriptions | Refunds must be requested from Apple; PictureThis does not process App Store refunds | Ends at current billing period |
| Google Play (Android) | Cancel in Play Store → Subscriptions | Google Play refund policies apply; limited windows may exist | Ends at current billing cycle |
| Web / PayPal | Cancel via PayPal automatic payments or account settings on the website | Refunds depend on payment processor and PictureThis policies; not guaranteed | Varies (managed by payment provider) |
After cancelling
Check cancellation confirmation
After you cancel, save any confirmation screens or emails that show the subscription has been cancelled. Keep the date when access will end.
Further help and reference
For official subscription terms see the PictureThis App Store terms: Subscription terms.
For the App Store listing in Singapore (additional purchase info) see: PictureThis on the Singapore App Store.
Address
Company address
11/F, Capital Centre, 151 Gloucester Road, Wan Chai, Hong Kong.
Support contact
Support email (example): support@picturethisai.com - include receipts and subscription details when contacting support.