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Cancellation Pimeyes: Easy Method
What is Pimeyes
Overview
PimEyes is a facial-recognition search service that lets users upload a photo to locate matching images across the public web. It offers free basic searches and paid subscription tiers for advanced features.
Main features
Paid features include higher daily search limits, alerting, export and takedown support depending on plan. PimEyes is provided by Face Recognition Solutions Ltd. and publishes its terms and support guidance online.
How to cancel Pimeyes
Cancel via PimEyes website (official)
- Log in to your account on the PimEyes site.
- Go to Account or Subscription settings and choose Terminate or Cancel subscription.
- Termination can be done unilaterally at any time; you remain entitled to use the service until the end of your current billing cycle.
- See official terms for details: PimEyes Premium Terms.
Cancel via mobile app stores (if applicable)
- iOS in-app subscriptions must be cancelled through iPhone Settings → Your Name → Subscriptions if the subscription was purchased via Apple.
- Google Play subscriptions must be cancelled in the Play Store → Subscriptions if purchased via Google Play.
- PimEyes warns there is no official app on the Apple App Store or Google Play; verify your purchase source before cancelling. See safety guidance: PimEyes: Protect yourself from scammers.
Cancel purchases from third-party sellers or resellers
- If you bought a code or subscription from a third-party reseller, contact that seller directly to request cancellation.
- Reseller listings commonly state “no refunds” and are not affiliated with PimEyes; keep receipts and seller communications.
- Example reseller listing (not official): GGSEL listing.
What happens when you cancel
Access and billing
Once you cancel an official PimEyes subscription, automatic renewal stops and you retain access until the end of the current billing cycle. Past-paid fees are generally not returned under the standard terms.
Account and data
Deleting your account may affect refund eligibility and remove your settings, alerts, and history. Keep copies of receipts and important screenshots before removing an account.
Will I get a refund?
Official PimEyes refund policy (key points)
- Refunds for PimEyes website subscriptions are limited to orders placed within the preceding calendar month relative to the refund request.
- Refunds are not available if you have performed any search queries, created alerts, or (for PROtect) have active PROtect Image or takedown orders.
- Deleting your account typically voids any refund eligibility.
Exceptions and third-party purchases
- There is no stated general 14‑day cooling‑off right in PimEyes policy; Singapore consumer law may provide remedies in certain cases, but PimEyes’ published terms prevail unless local law requires otherwise.
- Purchases from third-party resellers commonly state “no refunds” and are not endorsed by PimEyes; pursue refunds with the reseller first.
- Refer to PimEyes terms for full conditions: PimEyes Premium Terms.
Pimeyes plans and pricing
Summary table
| Plan | Price | Period | Features |
|---|---|---|---|
| Open Plus | S$40.50 (approx.) per month | Monthly | 25 - 75 daily searches (75 as of 2026), access to sources, alerts (3 or 10 as of 2026), dedicated support |
| PROtect | S$108.00 (approx.) per month | Monthly | 40 - 100 daily searches (100 as of 2026), alerts (15 or 20 as of 2026), takedown agent support |
| Advanced | S$405.00 (approx.) per month | Monthly | Unlimited searches, up to 500 alerts, Deep Search, PDF/CSV export, full takedown support |
Pricing notes
Prices above are approximate conversions from published USD rates using a rough exchange rate and may vary in your checkout due to taxes or processor rounding.
Your consumer rights in Singapore
Statutory protections
Under Singapore consumer law, services that are defective or misrepresented may entitle consumers to remedies including repair, replacement, or refund under the Consumer Protection (Fair Trading) Act.
Practical steps and remedies
- First contact PimEyes support and keep written records of communications and receipts.
- If the service is defective or misleading, you may escalate to the Consumers Association of Singapore (CASE) for mediation.
- Third-party reseller problems may require action against the reseller or payment provider (bank/card issuer) if the reseller refuses to help.
Customer experiences
Positive reports
Some users report that PimEyes’ face-search technology is useful and that features such as alerts and privacy tools work effectively when results are accurate.
Negative reports
Review sites and complaint pages include criticism about captchas, paywalls, billing clarity, difficulty cancelling subscriptions, denied refunds, and slow or unresponsive customer support.
See aggregated user reviews including platform feedback: PimEyes on Trustpilot.
Documentation checklist
Essential documents to gather
- Account email and username, subscription start and end dates.
- Order ID, payment receipts, and bank/card statements showing charges.
- Screenshots of subscription status, searches performed, and any error messages.
Additional items for claims
- Copies of communications with PimEyes or the reseller (emails, chat logs).
- If purchased via App Store or Google Play, include proof of purchase from the App Store/Play Store.
- Reseller receipts or code purchase confirmations for third‑party buys.
Common mistakes
Deleting account before requesting refund
Users sometimes delete their account before asking for a refund, which often voids eligibility. Always retain account access until the refund outcome is confirmed.
Confusing purchase source
Another frequent error is assuming a charge is an official PimEyes subscription when it was purchased via a reseller or app store. Verify the purchase source before contacting support.
Comparative recap
Quick comparison
| Topic | Web subscription (official) | iOS App Store | Google Play | Third‑party resellers |
|---|---|---|---|---|
| How to cancel | Account settings on PimEyes site | Cancel in iPhone Settings → Subscriptions (if purchased via Apple) | Cancel in Play Store → Subscriptions (if purchased via Play) | Contact seller; policies vary |
| Refund likelihood | Limited (orders within preceding calendar month; many exclusions) | Subject to Apple’s refund processes if applicable | Subject to Google Play’s refund processes if applicable | Often “no refunds”; not endorsed by PimEyes |
| Support route | PimEyes support via official channels | Apple support and PimEyes if app is official | Google support and PimEyes if app is official | Reseller support first; escalate to payment provider if needed |
Key takeaway
Confirm the source of your purchase first. Official web purchases follow PimEyes’ published terms; app-store and reseller purchases follow the store’s or reseller’s rules.
After cancelling
Immediate checks
- Confirm cancellation receipt or confirmation email from PimEyes or the app store.
- Monitor your bank/card for any unexpected renewals during the next billing cycle.
Useful links and follow-up
- PimEyes Premium Terms: https://pimeyes.com/en/premium-terms
- PimEyes safety and scam guidance: https://pimeyes.com/en/blog/protect-yourself-from-scammers-stay-safe-with-pimeyes-official-guidelines
Address
Registered administrative address
House of Francis, Room 303, Ile Du Port, Mahé, Seychelles.
Notes on jurisdiction
PimEyes’ administrator is registered in the Seychelles and the original Polish entity lists a Wrocław address. Contractual terms reference PimEyes’ published policies, so check jurisdictional details when pursuing remedies.
Similar cancellation services
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Pimeyes subscription via the official website, log in to your account, navigate to Account or Subscription settings, and select Terminate or Cancel subscription. Remember to keep proof of your cancellation.
After canceling your Pimeyes subscription, you will retain access to the service until the end of your current billing cycle, but automatic renewal will stop. Keep a record of your cancellation for reference.
Refunds for Pimeyes subscriptions are limited and typically only available for orders placed within the preceding calendar month. If you have performed any searches or created alerts, you may not be eligible for a refund.
If you purchased your Pimeyes subscription through the Google Play Store, you can cancel it by going to the Play Store, selecting Subscriptions, and following the prompts to cancel. Ensure you keep proof of your cancellation.
If you purchased your Pimeyes subscription from a third-party reseller, you will need to contact that seller directly for cancellation. Be aware that many resellers have a 'no refunds' policy, so keep all receipts and communications.