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Cancellation Pixiv Fanbox: Easy Method
What is Pixiv Fanbox
Overview
Pixiv Fanbox is a subscription platform where creators offer tiered memberships for exclusive content. Supporters pay recurring fees to access creator posts, benefits, and behind-the-scenes material.
The service is commonly used by illustrators, writers, and other creators to receive ongoing support directly from fans.
Who uses it
Creators set membership tiers in Japanese Yen (JPY) and manage content distribution to paying supporters.
Supporters worldwide can subscribe, but payments and conversions depend on the payment platform used (App Store, Google Play, or web payment processors).
How to cancel Pixiv Fanbox
Cancel via iPhone (App Store)
- Open iPhone Settings.
- Tap your Apple ID, then Subscriptions.
- Select pixiv (Fanbox) and choose Cancel.
- Access continues until the end of the billing period; refunds are handled by Apple.
Cancel via Android (Google Play)
- Open the Google Play app.
- Tap Account > Subscriptions.
- Select pixiv (Fanbox) and choose Cancel Subscription.
- Access continues until the current period ends; refunds are governed by Google Play.
Cancel via Web (browser)
- Log in to Fanbox in your browser.
- Go to Supported Creators > Change Plan > Update payment method > Stop being a FAN.
- This stops future recurring charges immediately; access usually continues through the paid month.
For step-by-step guidance, see a published cancellation walkthrough: Postclic: How to cancel Pixiv Fanbox.
What happens when you cancel
Access and billing
Cancelling prevents future automatic renewals but does not usually remove access immediately.
You generally retain access to creator posts through the end of the paid billing period.
Account and data
Your Fanbox account remains active unless you delete it separately; creator access settings and history remain available as per Pixiv's account rules.
If you want full account removal, contact Pixiv support or follow account-deletion steps on the service (not covered here).
Will I get a refund?
Pixiv refund policy
Pixiv Fanbox policy states that once a pledge/payment has been collected, it cannot be refunded for that billing cycle.
Cancellations stop future charges but do not retroactively refund payments already collected after a creator posts content.
Exceptions and platform refunds
- Pre-authorization holds: if payment was not yet executed and you cancel before content is posted, the authorization may be released by your bank - this can take about a week depending on your issuer.
- App Store and Google Play refunds are subject to Apple’s and Google’s policies respectively; Pixiv does not control those platform refunds.
For general cancellation/refund procedure examples, see: Postclic guide.
Pixiv Fanbox plans and pricing
Pricing basics
Creators set tiers in JPY, typically between 100 JPY and 10,000 JPY per month.
Common creator tiers are around 500 JPY monthly; actual SGD charged depends on currency conversion at payment time.
Currency and conversion
Pixiv FANBOX pricing is denominated in Japanese Yen (JPY).
Your payment platform (App Store, Google Play, or other processors) converts JPY to SGD at its current rate when charging you.
| Plan | Price | Period | Features |
|---|---|---|---|
| Typical Creator Tier (e.g., 500 JPY/month) | ≈ S$X.XX (converted at payment time) | monthly | Custom support tier - actual SGD price depends on payment platform's real-time conversion |
Your consumer rights in Singapore
Overview of rights
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides statutory consumer protections, which may include remedies in certain cases.
These rights exist even if a provider’s stated policy says “no refunds,” though application depends on the facts.
How this applies to digital subscriptions
For digital content already delivered, service providers commonly refuse pro‑rata or retroactive refunds.
Statutory cooling-off or 14-day cancellation rights may not apply once digital content has been accessed or delivered.
Customer experiences
Positive reports
Some reviews note Fanbox is a legitimate and widely used service for creators, with proper security indicators and reliable content delivery.
Example review: TheyAreTrusted: Fanbox review.
Negative reports
- Users on review sites report cancellation problems and disputes over refunds or follow-up support.
- Complaints include unresponsive support, blocked messaging, payment failures, and creator payout issues in some cases.
See representative reports on review and forum sites: Trustpilot: pixiv reviews, Reddit: creator payout issue, Reddit: payment failures.
Documentation checklist
What to prepare
- Account email/username used on Fanbox.
- Subscription confirmation or receipt showing billing date and amount.
- Payment method details (Apple ID, Google account, or card used).
Optional supporting items
- Screenshots of subscription page or billing history.
- Any communication with the creator or Pixiv support regarding the subscription.
Common mistakes
Cancelling in the wrong place
Many users try to cancel Fanbox subscriptions on the Fanbox site when they actually subscribed via App Store or Google Play.
If you subscribed through Apple or Google, you must cancel through their subscription managers to stop future charges.
Expecting immediate refunds
Assuming a pro‑rata refund or immediate reversal after cancelling is a common error.
Prepare to retain access through the paid period and to request refunds via the platform (Apple/Google) if you believe an exception applies.
Comparative recap
Table explanation
The table below summarizes cancellation route, refund responsibility, and access behavior for quick comparison.
Use it to decide where to cancel based on how you originally subscribed.
How to choose
If you subscribed via a mobile platform, cancel there to ensure billing stops.
If you subscribed on the web, use the Fanbox web cancellation flow to stop future charges.
| Method | Cancellation steps | Refund responsibility | Access after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Apple ID → Subscriptions → pixiv → Cancel | Apple (subject to Apple refund policy) | Access until end of billing period | monthly |
| Google Play (Android) | Cancel via Google Play app → Account → Subscriptions → pixiv → Cancel Subscription | Google Play (subject to Google refund policy) | Access until end of current period | monthly |
| Web (Browser) | Supported Creators → Change Plan → Update payment method → Stop being a FAN | Pixiv (no retroactive refund once payment collected) | Access usually continues through the paid month | monthly |
After cancelling
Next steps
Keep your subscription receipt and check that automatic renewals have stopped in your App Store/Google Play or Fanbox account.
If a charge posts after cancellation, contact the platform (Apple/Google) or Pixiv support with your documentation.
Helpful links
- Postclic: How to cancel Pixiv Fanbox
- TheyAreTrusted: Fanbox review
- Trustpilot: pixiv reviews
- Reddit: example discussion
Address
Company headquarters
pixiv Inc., JPR Sendagaya Building 6F, 4‑23‑5 Sendagaya, Shibuya‑ku, Tokyo 151‑0051, Japan.
Postal cancellation guidance
If you prefer a written request, include your account email, subscription details, and a clear cancellation statement in English.
Send the letter to the company address above and retain proof of posting for your records.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.