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Cancel PRIORITY PASS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Priority Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Priority Pass: Easy Method
What is Priority Pass
Service overview
Priority Pass is a subscription service that gives members access to participating airport lounges worldwide, regardless of airline or ticket class. Members use a membership card or app to enter lounges that participate in the programme.
Who typically uses Priority Pass
Frequent travellers, business passengers and cardholders who want lounge access and airport amenities often subscribe. Memberships are sold directly by Priority Pass or provided as a benefit through banks and payment card issuers.
How to cancel Priority Pass
If you bought directly from Priority Pass
- Send a written cancellation request by post or deliver it to the Priority Pass office.
- Or call Priority Pass customer service at +44 20 8680 1338 to request cancellation.
- Automatic renewal: cancellation of automatic billing must be confirmed in writing at least six weeks before membership expiry.
- Standard (non-automatic) annual membership: cancel in writing before the end of the membership term.
If your membership came via a card provider or third party
- If Priority Pass is provided through your bank, credit card or another third party, you must cancel through that provider - not directly with Priority Pass.
- Check your card-provider terms and contact their customer service or benefits desk for the cancellation process.
What happens when you cancel
Access and membership status
After cancellation, your lounge access will continue only until the membership expiry date stated by Priority Pass unless otherwise agreed. Check any confirmation you receive for exact dates.
Data and account handling
Priority Pass will retain your account information in line with their Terms and Conditions for administrative and legal purposes. Request confirmation in writing when you cancel to document termination of the contract.
Will I get a refund?
Refunds for new direct purchases
First-time purchasers who bought directly from Priority Pass are entitled to a full refund if they cancel within 14 days of the initial purchase, provided no services were used during that period.
If services (for example, lounge visits) were used in the 14-day period, Priority Pass will deduct usage costs from the refund amount.
Renewals, exceptions and pre-booked visits
- Renewal memberships generally do not attract an automatic refund. Proportional refunds may be possible only if Priority Pass cancels the membership for reasons other than fraud or misuse.
- Pre-booked lounge visits: you can get a full refund if you cancel at least 48 hours before the scheduled arrival; refunds are typically issued within about 10 days.
- No refunds are given for cancellations within 48 hours, no-shows, or unused bookings after the arrival window.
Priority Pass plans and pricing
Overview of official and promotional plans
Core official Priority Pass pricing is listed in USD; approximate SGD conversions are provided in the pricing table below. Promotional pricing may exist via third-party offers and can differ from official Priority Pass rates.
Pricing notes
Promotional SGD pricing shown is from third-party deals and is not confirmed by Priority Pass official sources. Always verify the provider and terms before purchasing.
| Plan | Price (annual) | Period | Features |
|---|---|---|---|
| Standard | US$99 per year (~S$134.00) | Annual | Per visit US$35 (≈S$47) after annual fee |
| Standard Plus | US$329 per year (~S$444.00) | Annual | Includes 10 free visits; additional visits US$35 (≈S$47) each |
| Prestige | US$469 per year (~S$633.00) | Annual | Unlimited free visits; guest fee US$35 (≈S$47) per guest |
| Standard (promotional) | S$69 per year | Annual | Promotional offer - may include basic access (third-party deal) |
| Standard Plus (promotional) | Unknown annual fee | Annual | 10 free visits; subsequent visits S$24 each (promo site) |
Your consumer rights in Singapore
Relevant Singapore law and limits
The Consumer Protection (Fair Trading) Act (CPFTA) covers many direct-sales contexts but generally does not apply to ordinary online subscription sign-ups. The typical five-business-day cooling-off right relates to direct sales rather than online services.
Practical advice for Singapore consumers
- Singapore law does not give an automatic statutory 14-day cooling-off for online subscriptions in most cases; however, Priority Pass offers a 14-day refund for first-time direct purchases (subject to no use).
- Document purchase receipts, communications and timing to support any refund or dispute with the provider or your card issuer.
Customer experiences
Positive feedback
Some members report good experiences in Asia, including Singapore, praising lounge availability and convenience. These reports note the benefit of access beyond airline class or ticket type.
Common complaints and issues
- Frequent complaints include overcrowded lounges, variability in lounge quality, and noisy environments.
- Many users report difficulty cancelling memberships or stopping auto-renewals, and some describe unresponsive support that forced them to use payment-card channels to stop billing.
- Instances of denied entry to lounges (even when listed) have been reported, causing frustration for some members.
For community discussions, see user threads such as the Priority Pass subreddit:
Reddit: PriorityPass user experiences
Reddit: How to actually cancel
Reddit: Reports of denied entry and issues
Documentation checklist
What to keep before cancelling
- Purchase confirmation or receipt showing date and the plan purchased.
- Membership number, account email, and any app confirmation screenshots.
- Records of any lounge visits (dates, locations, receipts) if you may need to show usage.
What to keep when you submit a cancellation
- Copies of written cancellation requests and proof of posting or delivery (registered post or courier tracking).
- Phone call records: date, time, agent name and reference number where possible.
- Any email confirmations of cancellation or refund, and bank/card statements showing refunds or continued charges.
Common mistakes
Assuming online self-service always works
Many members expect an online cancellation button; Priority Pass requires a written request or phone call for many cancellation types.
If you rely only on email or the app without written confirmation, you may miss required deadlines (for example the six-week notice for stopping automatic renewal).
Trying to cancel the wrong account or provider
If your Priority Pass was supplied through a bank or card provider, cancelling directly with Priority Pass will often have no effect.
Always check whether your membership is managed by a third party and contact that provider if so.
Comparative recap
Quick comparison of key points
| Feature | Cancellation method | Refund availability | Typical annual price (USD) |
|---|---|---|---|
| Standard | Written request or phone; stop auto-renew 6 weeks before expiry | 14-day full refund for first-time direct purchases if unused | US$99 |
| Standard Plus | Written request or phone; third-party memberships via card issuer | No automatic refund on renewal; proportional refunds rare | US$329 |
| Prestige | Written request or phone; follow Terms & Conditions | Same general policy; check Terms for specific exceptions | US$469 |
| Promotional plans | Follow third-party provider instructions | Refund and cancellation terms set by promo provider | Varies (e.g., S$69 promo) |
How to use this recap
Use the table to match your plan to the right cancellation route and refund expectations. If you are unsure, check your purchase confirmation or contact the provider listed on your membership documentation.
After cancelling
What to monitor
- Watch your bank or card statements for any further charges or refund credits.
- Keep confirmation emails and any written responses from Priority Pass for at least several months.
Helpful official links
- Priority Pass Terms & Conditions and Conditions of Use: prioritypass.com - Conditions of use
- Pre-booked lounge cancellation and refund guidance: Priority Pass member help - pre-book cancellations
Address
Singapore office (for written correspondence)
Priority Pass (Asia) Pte. Ltd.
100 Beach Road, #25‑06 Shaw Towers, Singapore 189702
Phone for general cancellation enquiries
Priority Pass customer service (international): +44 20 8680 1338