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Cancel PUFFIN
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Puffin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Puffin: Easy Method
What is Puffin
Overview
Puffin is a cloud-based web browser that routes page loading through remote servers to improve perceived speed, reduce data usage, and support legacy content such as Flash.
The browser is developed by CloudMosa, Inc. and is offered as mobile apps and web subscriptions with optional features and trials depending on platform.
How Puffin is distributed
Puffin is distributed through app stores (Apple App Store and Google Play) and directly via the Puffin website for web subscriptions.
Billing and subscription management depend on where you purchased the service (App Store, Google Play, or Puffin website).
How to cancel Puffin
iOS (App Store)
- Open Settings on your iPhone or iPad.
- Go to iTunes & App Store → View Apple ID → Subscriptions.
- Select Puffin and choose Cancel Subscription to stop renewals.
- For terms referring to iOS users, see the official terms: Puffin Terms.
Android (Google Play)
- Open the Google Play app on your Android device.
- Tap your profile icon → Payments & Subscriptions → Subscriptions.
- Select Puffin Web Browser or Puffin TV Browser and tap Cancel Subscription.
- See the Puffin support article for Google Play cancellation: Cancel via Google Play.
Web (direct on puffin.com)
- Log into your account at the Puffin website.
- Go to the Plans page in your account dashboard and select Cancel Subscription.
- Alternatively, submit feedback or email support at the addresses listed in the official terms.
- Official web cancellation guidance is in the Puffin terms: Puffin Terms.
What happens when you cancel
Access after cancellation
When you cancel, you usually retain access to paid features until the end of the current paid billing period.
Puffin’s policy is to allow continued use through the paid period rather than cutting access immediately after cancellation.
Renewal and billing
Cancellation prevents future automatic renewals; you are not billed again once the current period ends.
If you purchased via Apple or Google, that store handles renewals and billing records.
Account and data
Cancelling does not necessarily delete your account or stored settings; you may need to request account removal separately if desired.
Keep any needed exports or screenshots before the subscription ends if you want records of settings or receipts.
Will I get a refund?
Puffin refund policy (general)
Puffin’s stated policy is that refunds are not issued mid-billing cycle; you keep access until the period ends after cancellation.
For the official statement on refunds and free trials, see: Payment Methods & Policy and Puffin Terms.
Free trials and exceptions
- Free trials must be cancelled at least 24 hours before the trial ends to avoid conversion to paid; refunds are not issued once the trial converts to a paid subscription.
- Purchases made through the Apple App Store or Google Play are subject to Apple’s and Google’s refund policies; requests for refunds should be made to those stores when applicable.
- Puffin does not offer pro-rata refunds for mid-cycle web cancellations per published summaries.
Puffin plans and pricing
Where to check current pricing
Pricing and plan details can change; always check the official Puffin website or the app store listing for current plan names and charges.
Official terms and plan links: Puffin Terms.
Notes on trials and billing cycles
Trial availability, durations, and the start of paid billing depend on the platform (web, iOS, Android).
Do not rely on third-party summaries for exact prices; refer to the store or Puffin site at purchase time.
Your consumer rights in Singapore
Cooling-off and digital content
Singapore’s consumer protection rules do not generally provide an automatic 14-day refund right for digital content such as apps or subscriptions.
Doorstep or off-premises sales may have cooling-off protections, but typical app purchases and online subscriptions are treated differently under local rules.
Practical implications for Puffin users
- Puffin does not advertise a 14-day statutory refund for digital subscriptions in Singapore; refunds depend on provider policy or the store’s rules.
- If you believe you have a consumer claim, document purchase receipts and communications before contacting the store, Puffin support, or a consumer agency.
Customer experiences
Positive feedback
Some users have praised Puffin’s ability to emulate Flash content and reported initial speed improvements for specific use cases.
Positive comments often relate to niche features like Flash support that are uncommon in modern browsers.
Negative feedback
Public reviews and summaries note issues such as frequent subscription prompts, freezing or buffering, usability complaints, and difficulties cancelling in some cases.
There are also reports of aggressive or unprofessional developer responses to user complaints in public forums.
See review summaries for wider context: Kimola review summary and example user reviews on Trustpilot.
Documentation checklist
Before you cancel
- Order receipt or store purchase history (Apple ID or Google account receipt).
- Account email used with Puffin and any subscription ID shown in the app or website.
- Device type and OS version where the subscription was active.
If you need support or a refund
- Screenshots of billing entries, subscription screens, and any error messages.
- Dates of purchase, trial start/end, and cancellation attempts.
- Contact history with Puffin support or the app store, if applicable.
Common mistakes
Attempting to cancel in the wrong place
A common mistake is trying to cancel a store-managed subscription on the Puffin website (or vice versa).
Always cancel through the same channel where you purchased (App Store, Google Play, or Puffin website).
Misunderstanding refund rules
Users often expect pro-rata refunds or immediate refunds after cancelling; Puffin’s policy is generally no refunds mid-cycle and no pro-rata refunds for web subscriptions.
If you bought via Apple or Google, requests for refunds usually must go through those stores rather than Puffin directly.
Comparative recap
Quick comparison
| Platform | Where to cancel | Refunds | Access after cancel |
|---|---|---|---|
| iOS (App Store) | Apple Subscriptions in Settings / App Store | Handled by Apple; follow Apple refund policy | Access until end of paid period |
| Android (Google Play) | Google Play → Subscriptions | Handled by Google; follow Google refund policy | Access until end of paid period |
| Web (Puffin website) | Puffin account Plans page on puffin.com | Puffin does not generally provide mid-cycle refunds for web subscriptions | Access until end of paid period |
Notes and sources
For official cancellation steps and refund information consult Puffin’s terms and support pages linked below.
Use purchase receipts and store records to determine the correct cancellation route.
After cancelling
If cancellation did not complete
If you cannot cancel or charges continue, check your store subscription page first and then contact Puffin support with receipts and screenshots.
Support links: Google Play cancellation help and Puffin Support.
If you want to request a refund
- For App Store purchases, request a refund via Apple’s reporting/refund process.
- For Google Play purchases, request a refund via Google Play’s order history and refund process.
- For web purchases, check Puffin’s policy in their terms: Puffin Terms and the payment policy summary: Payment Methods & Policy.
Address
Official developer address
CloudMosa, Inc. (developer of Puffin) lists a U.S. address used in public materials: 20863 Stevens Creek Blvd, Suite 560, Cupertino, CA 95014, USA.
Singapore information
There is no public Singapore office for CloudMosa listed in Puffin’s official terms; any local entities named similarly may be unrelated.
If you require local consumer assistance, use your payment provider, the app store, or local consumer protection authorities for guidance.