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Cancel PURA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Pura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pura: Easy Method
What is Pura
Service overview
Pura is a subscription-based home fragrance system that pairs a smart diffuser with replaceable fragrance cartridges. Users can schedule and control scents remotely through the Pura app or linked services.
How subscriptions work
Pura offers recurring fragrance shipments and one-time purchases such as diffusers and cartridges. Billing is recurring for subscription cartridges and one-time for devices or single cartridge orders.
How to cancel Pura
Cancel from the website
- Email support@pura.com to request cancellation; notification must be received before the next renewal.
- Cancellation is processed according to Pura’s Terms of Service; the subscription stays active until the end of the current paid term.
- Reference: Pura Terms of Service.
Cancel from the app and other platforms
- Pura app: open the app, go to "Manage Subscription" and follow the in-app cancellation flow.
- Google Play subscriptions: cancel via your Google Play account under "Subscriptions" - do not cancel by uninstalling the app.
- See app terms: Pura App Terms & Conditions.
What happens when you cancel
Access and billing
After cancellation your subscription remains active until the end of the current billing cycle or paid term. You will continue to receive access to any subscription benefits until that date.
Data and account
Pura retains account and order data under its regular policies. If you need account deletion or data questions, contact support@pura.com for the specific request and timeline.
Will I get a refund?
General refund rules
- No prorated refunds or early termination refunds for canceled subscriptions in normal circumstances.
- Website returns and product refunds follow Pura’s Returns Portal processes; gift cards and sample purchases are non‑refundable.
- See refunds page: Pura Refunds & Returns.
Exceptions and timing
- App subscriptions: refunds are not issued for change of mind or dissatisfaction; refunds may be considered for technical failures or duplicate charges.
- Refund review timelines: requests may be reviewed up to 14 business days; approved refunds are typically processed within 10 - 15 days.
- Website returns: refunds are normally processed within 5 - 10 days after the return is received.
Pura plans and pricing
Pricing summary
The table below shows approximate Singapore Dollar (SGD) prices and core features from verified sources and estimates. Pura may not ship officially to Singapore; import taxes and duties are not included.
Notes on estimates
Prices are estimated via currency conversion or third‑party listings. Subscription discounts of roughly 20 - 30% have been reported.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Diffuser (one-time) | approx S$70.00 - S$80.00 | One-time | Pura Smart Fragrance Diffuser (holds 2 fragrances) |
| Fragrance Cartridge (one-time purchase) | approx S$14.00 - S$22.00 per cartridge | One-time | Each vial; price varies by brand |
| Fragrance Cartridge (subscription price) | approx S$11.00 - S$18.00 per cartridge | monthly | 20% - 30% off MSRP via subscription; some scents lower |
| Subscription overall (per month) | approx S$16.00 per month | monthly | Reported flat rate: US$11.99 ≈ S$16 per month |
| Third-party listing: Starter Set | S$178 | One-time | Pura 4 Smart Home Fragrance Device Starter Set (import listing) |
Your consumer rights in Singapore
Legal protections
Singapore consumer protection laws such as the Consumer Protection (Fair Trading) Act may apply to online purchases made by residents in Singapore.
How this affects Pura purchases
- Pura’s policies must still comply with mandatory rights on accurate description, delivery, and remedies for defective goods.
- There is no guaranteed statutory 14‑day cooling-off right under Pura’s published terms; refunds depend on Pura’s internal policies and applicable law.
Customer experiences
Positive reports
- Some customers report successful refund and return handling via Pura’s Returns Portal.
- A January 2026 Reddit report described a smooth return and cancel experience with an extra fragrance refund exception.
Negative reports
- Complaints include slow or inconsistent shipping, unfulfilled or missing orders, and difficulty contacting customer support.
- Multiple reviews on third‑party sites cite subscriptions not cancelling properly and continuing charges.
Documentation checklist
Before you contact support
- Account email used for your Pura account and subscription details (plan, next renewal date).
- Order number(s) for recent purchases or the diffuser promotion reference if applicable.
For refunds and returns
- Proof of return (tracking number), photos of the item if reporting defects, and any communication with Pura support.
- Record the cancellation request date and retain email confirmations from support@pura.com.
Common mistakes
Assuming uninstall = cancel
Uninstalling the Pura app does not cancel a subscription on Pura or through platform billing (Google Play). Always cancel via the app's "Manage Subscription" or your platform subscription settings.
Missing special-promotion requirements
For discounted diffuser promotions you must cancel and return within specific windows. Missing the 30‑day return window or the 5‑day renewal notice can lead to charges at the discounted device price with no refund.
Comparative recap
Channel comparison
The table summarizes cancellation method, refund likelihood, and access after cancel by channel to help you choose the correct route.
Quick takeaway
Cancel via the same channel that billed you (website email for web subscriptions; in‑app for app subscriptions; Google Play for Play billing). Expect access to continue until the paid term ends.
| Channel | Cancellation method | Refunds (typical) | Access after cancel | Period |
|---|---|---|---|---|
| Website (pura.com) | Email support@pura.com to cancel | No prorated refunds; product returns processed via Returns Portal | Active until end of paid term | monthly / One-time |
| Pura App (pura.ai) | Use "Manage Subscription" inside the app | No refunds for change of mind; technical failures or duplicate charges are exceptions | Active until end of billing cycle | monthly |
| Google Play | Cancel via Google Play account > Subscriptions | Follow Google Play refund policies; Pura does not issue Play refunds directly | Active until end of Play billing period | monthly |
After cancelling
What to expect next
Keep your cancellation confirmation email and monitor your payment method for any unexpected charges. If charges continue, contact support@pura.com with timestamps and receipts.
Helpful links
Address
Pura corporate address
2100 Pleasant Grove Blvd, Suite 600, Pleasant Grove, Utah 84062, United States.
Support contact
Primary support email: support@pura.com - use this address to request cancellations, returns, or account assistance.