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Cancellation Sg Passion: Easy Method
What is Sg Passion
Overview
Sg Passion (operating as Passions) is a subscription-based service and app that curates and connects users with local experiences, activities and bookings in Singapore.
The service is intended to help users discover, book and engage with events, classes and local experiences through a single platform.
How it is organised
Passions operates through a mobile app and online platform and may use third-party payment or app-store subscriptions depending on how you subscribed.
The company behind the service is Passions Watch Exchange Pte Ltd, which is listed for contact and privacy matters on the provider’s legal page.
How to cancel Sg Passion
Cancel via the app or website
- Open the Sg Passion app or sign in at the official site and go to Account or Subscriptions.
- Find your active subscription and choose Cancel, End Subscription or Manage Subscription.
- Follow on-screen prompts to confirm cancellation and keep a screenshot or confirmation email.
Cancel by third-party platforms or direct contact
- If you subscribed through Apple App Store or Google Play, cancel the subscription in your App Store / Google Play account settings.
- To cancel by request, email the provider or send a written request to the company address listed on their legal page.
- If you need help, include your account email, subscription ID and date of purchase when contacting support.
What happens when you cancel
Access and future renewals
After cancellation most subscriptions remain active until the end of the paid period; renewals will stop at the next billing date unless you resubscribe.
Check the confirmation message to confirm your access end date and final billing date.
Account data and bookings
Canceling a subscription does not necessarily delete your account or personal data; data retention is subject to the provider’s privacy policy.
Existing bookings or paid events already confirmed may not be automatically refunded or cancelled - check the event terms or contact support.
Will I get a refund?
General policy
Refund eligibility depends on the subscription terms, how you purchased (app store vs direct) and the provider’s refund rules.
There is no automatic universal refund for all cancellations; you must check the terms that applied when you subscribed.
Exceptions and how to request
- Common exceptions that can lead to a refund: duplicate charges, billing errors, or failure to provide the paid service.
- If you believe you are owed a refund, contact support with transaction details and request a refund in writing.
- For guidance on general refund practices, see the provider’s refund and legal pages: Refund policy summary and the official legal page: Passions legal.
Sg Passion plans and pricing
Where to check pricing
Do not rely on third-party summaries for current prices. Check the official Sg Passion website or the app store listing for up-to-date plan and price details.
For official terms and contact details, refer to the provider’s legal page: Passions legal.
Why prices may change
Prices can vary by promotion, region, tax changes, or the platform used to purchase (direct vs app store).
If you need an exact figure for billing or disputes, request a billing statement from Sg Passion support.
Your consumer rights in Singapore
Key consumer protections
In Singapore, consumers are protected by laws such as the Consumer Protection (Fair Trading) Act for unfair practices and by general contract law when services are not delivered as promised.
Digital subscriptions may not have a statutory cooling-off right, so check your contract and the provider’s cancellation and refund terms.
How to escalate a dispute
If you cannot resolve a refund or service issue with the provider, you can contact the Consumers Association of Singapore (CASE) for advice and mediation.
For monetary claims, consider Small Claims or civil options; keep records and correspondence to support your claim.
Customer experiences
Typical feedback
Users commonly report a mix of positive discovery experiences and occasional frustrations around billing or difficulty locating cancellation steps in-app.
Timely support responses, clear cancellation confirmations and transparent billing are frequent determinants of user satisfaction.
How to interpret reviews
Look for recent reviews that mention billing date, how cancellation was processed and whether refunds were granted when applicable.
Balance individual complaints with the provider’s responses and official policy statements to evaluate reliability.
Documentation checklist
Essential items to collect
- Account email and username used for Sg Passion.
- Subscription ID, transaction receipts and the date of the last charge.
- Screenshots of subscription status, cancellation screens and any confirmation messages.
Optional but helpful items
- Correspondence with support (emails, chat logs) and the support agent name if given.
- Bank or card statements showing the charge and any disputed amounts.
Common mistakes
Assuming cancellation is automatic
Many users assume deleting the app cancels the subscription. Deleting the app rarely cancels the underlying subscription; you must cancel via the account, app-store subscription settings or provider support.
Not keeping proof
Failing to keep a cancellation confirmation or receipt makes disputes harder to resolve. Always save screenshots and confirmation emails.
Comparative recap
Quick comparison
| Method | Likely outcome | Action required | Period |
|---|---|---|---|
| Cancel in-app / on website | Stops auto-renewal; access usually continues to period end | Sign in → Account → Manage subscription → Cancel | Billing cycle |
| Cancel via App Store / Google Play | Provider billed by store; cancel at store to stop renewals | Open App Store / Play Store subscriptions → Cancel | Billing cycle |
| Request refund / support contact | Refund depends on terms and circumstances | Provide receipts, explain issue, request refund in writing | Varies |
How to use this table
Use the table to decide where you must act first: the app/website, app-store account, or provider support.
Collect documentation before escalating to a dispute or consumer body.
After cancelling
Follow-up actions
Keep your cancellation confirmation and monitor your bank or card statements to ensure no further renewals are charged.
If you see continued charges, contact your bank or card issuer to dispute the charge and to block future payments if necessary.
Helpful links
Refer to the provider’s legal and support resources for official contact details and policies: Passions legal.
For general refund guidance, see this summary resource: Refund policy summary.
Address
Company mailing address
Passions Watch Exchange Pte Ltd
6 Raffles Boulevard, #02‑332B, Marina Square, Singapore 039594
What to include when mailing
Include your account email, subscription details, a clear cancellation request and copies of receipts or transaction IDs.
Send any mailed cancellation as registered post if you need proof of delivery.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.