Cancellation Shine: Easy Method

What is Shine

Overview

Shine is a subscription-based self-care app that offers daily motivational content, meditation guides and mental health resources to help users build wellbeing habits.

The service is delivered through a paid subscription model and includes personalized content, articles and community features.

Service types

Shine operates both as a consumer-facing app (subscription plans) and as a separate ShinePages site product for website/billing management.

Cancellation and refund rules can differ between the app subscription and ShinePages website products; follow the specific steps for the product you purchased.

How to cancel Shine

Cancel via your Shine account

• Open your Shine app or account and go to Subscriptions or Payments (account settings).
• Find the active subscription and select Cancel to stop future renewals.
• Confirm the cancellation prompt to ensure the subscription is set to end at the end of the current billing period.

Cancel via App Store / Google Play

• If you subscribed through the Apple App Store or Google Play, you must cancel directly in that store's subscription settings.
• Open your device store app, go to Subscriptions, locate Shine and select Cancel Subscription to stop future charges.
• Store-managed subscriptions will not be cancelled from within the Shine app itself.

Cancel ShinePages subscriptions

• Deleting a ShinePages site does not stop billing.
• To cancel ShinePages, open your ShinePages dashboard, go to Billing and click "Cancel Subscription".
• For details see the official help article: ShinePages - Canceling your subscription.

What happens when you cancel

Access after cancellation

When you cancel, future billing stops but you generally keep access until the end of your current paid period.

If purchased via an app store, access timing follows the store's subscription handling and remains until the paid period expires.

Account and data

Cancellation typically affects billing only; your account and data often remain unless you delete your account explicitly.

Deleting site content (e.g., a ShinePages site) is not the same as cancelling billing - use the Billing settings to cancel payments.

Will I get a refund?

Shine (app) refund policy

Shine's Terms of Service state that services purchased are non-refundable, even if unused or terminated mid-term.

That policy is the baseline: refunds are generally not provided except where required by law or specific store policies.

Reference: Shine Terms of Service.

ShinePages exceptions

• ShinePages allows a refund if an annual subscription is cancelled within 14 days of payment; the account can be expired immediately on request.
• Monthly ShinePages plans are non-refundable.
• See the official guidance: ShinePages - Canceling your subscription.

Shine plans and pricing

Pricing table

Notes on pricing

Shine does not publish explicit Singapore-specific pricing on its site. App store prices may vary by currency and region.

Users should check the Apple App Store or Google Play for the exact local price before subscribing.

Your consumer rights in Singapore

Legal protections

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), consumers are protected against unfair practices such as misleading representations and aggressive upselling.

If services were misrepresented or not delivered, you may seek redress through consumer mediation or the Small Claims Tribunals.

Platform-specific and cooling-off considerations

• Purchases made via App Store or Google Play may be subject to those stores' refund policies and processes.
• There is no automatic statutory right to withdraw from all digital purchases in Singapore, but some vendors (like ShinePages) offer time-limited refunds expressly in their terms.
• If a refund is promised in writing by the provider, that term is enforceable.

Customer experiences

Positive reports

Some users say Shine helped with resume preparation and interview visibility and found certain content useful for wellbeing and job-seeking routines.

Positive feedback is anecdotal and varies by user expectations and experience.

Negative reports

Several forum posts and discussions allege aggressive upselling, unexpected charges and difficulty obtaining refunds or responsive support.

Where users report billing disputes, pursuing the store refund route or consumer mediation in Singapore may help resolve the issue.

Documentation checklist

What to gather before you cancel

• Proof of purchase (receipt, bank or card statement showing the charge).
• Account email/username and subscription ID if available.
• Date of subscription and cancellation attempts or confirmation messages/screenshots.

What to have for refunds or disputes

• Any written communication with Shine support or the store (emails, chat logs).
• Evidence of misrepresentation or service non-delivery, if applicable.
• Store subscription record (Apple/Google receipts) if purchased via an app store.

Common mistakes

Deleting content instead of cancelling

Users sometimes delete their ShinePages site or app without cancelling the subscription; this does not stop billing.

Always cancel through Billing settings or the app store subscription settings to stop charges.

Assuming refunds are automatic

Assuming a refund will be issued after cancellation is a common error. Shine's main service states purchases are non-refundable.

If you need a refund, check the specific product terms (ShinePages 14-day annual rule) and the app store policies, and keep documentation of your request.

Comparative recap

Key differences at a glance

Takeaway

If you subscribed via an app store, use the store to cancel and request any store-specific refund first.

If you used ShinePages, follow the Billing -> Cancel Subscription flow and ask about the 14-day annual refund rule where applicable.

After cancelling

Follow-up actions

• Save cancellation confirmation and any reference numbers or screenshots of subscription status.
• Monitor your bank or card statement for any unexpected charges after the end of the billing period.
• If charged incorrectly, contact Shine support and the app store (if applicable) with your documentation.

Helpful links

• Shine Terms of Service - Official terms and refund policy.
• ShinePages - Canceling your subscription - Official ShinePages cancellation and refund details.
• Postclic - Cancel Shine guide - Step summary for cancelling Shine subscriptions.

Address

Shine contact location

For administrative or postal correspondence, the listed address is:

463 Hougang Ave 10 #01-964 Singapore 530463

Note on contacting support

Use in-app support channels or the official help links above for subscription and billing queries before sending postal correspondence.

If you intend to pursue consumer mediation in Singapore, preserve all transaction records and communications.