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Cancellation Smol: Easy Method
What is Smol
Overview
Smol is a subscription service for eco-friendly cleaning products such as laundry capsules and dishwasher tablets. It delivers regular, tailored refills to customers on a recurring schedule.
Service model
Smol operates as a subscription with options to adjust, pause or cancel your deliveries through your online account. Packaging and ingredients emphasise sustainability and reduced waste.
Where to check official details
For terms, guarantees and official policies, refer to Smol’s published terms of service and official pages linked below in the After cancelling section.
How to cancel Smol
Cancel via your Smol account
- Sign in at the Smol website and go to the "your smol products" section in your account.
- Choose the subscription you want to cancel and follow the on-screen cancellation prompts.
Cancel by email
- Email [email protected] from the email address registered to your account and include your full name and delivery address.
- State clearly you want to cancel and request confirmation of cancellation and the date the cancellation takes effect.
Timing and alternatives
- Cancellation must be made at least 24 hours before your next scheduled charge date to avoid the upcoming renewal.
- If you prefer, you can pause your plan via the "your smol products" section instead of cancelling.
- If you signed up via an app store, there is no explicit app-store cancellation guidance in Smol’s public policies; follow the web-based methods above.
What happens when you cancel
Billing and renewals
Once cancelled, Smol will stop future recurring charges after the cancellation takes effect. Make sure cancellation is at least 24 hours before the next charge.
Outstanding orders and deliveries
Orders already dispatched before cancellation may still arrive and may still be charged. Cancellation generally prevents future scheduled shipments rather than recalling dispatched items.
Account access and data
Your account remains available for review; consider saving order numbers, receipts or screenshots before closing anything. Smol’s terms govern data retention and access.
Will I get a refund?
Money-back guarantee basics
Smol offers a money-back guarantee for the first delivery if you contact them within 10 days of the product arriving. You must return the remaining portion and meet the stated conditions.
Refund process and limitations
- Email [email protected] within 10 days of receipt to request the guarantee.
- Return the remaining product (return postage is usually at customer expense unless returning letterboxable items per Smol guidance).
- Refunds are issued to the card used and processed after Smol receives the returned items, typically within about 10 working days.
- The guarantee usually applies only to the first delivery, is limited to one per household/account, and excludes bundle products and certain promotions.
No automatic statutory right stated
Smol’s policy refers to its 10-day guarantee rather than a 14-day statutory cooling-off period. If you need to rely on local law, check Singapore consumer law or seek local advice.
Smol plans and pricing
Where to find prices
Smol’s plans, current pricing and available options can change. Always check Smol’s official website for the latest plan and price information before subscribing or cancelling.
Do not rely on third-party quotes
Do not assume prices or discounts from third-party sources. Refer to Smol’s official pages to confirm exact costs and any promotional terms.
Your consumer rights in Singapore
What Smol’s policy says
- Smol’s published terms use a 10-day money-back guarantee for first deliveries and a 24-hour cancellation cut-off for recurring charges.
- Refunds and returns are subject to conditions (first delivery only, one per household, exclusions for bundles and gifts).
Practical points for Singapore customers
Smol’s policy does not explicitly quote Singapore statutory cooling-off periods. If you are unsure of your local legal rights, consider contacting local consumer protection bodies for guidance.
What to check if you dispute a charge
- Keep emails, order confirmations and screenshots of your account subscription state and cancellation requests.
- Keep proof of postage or returned packaging if you send items back under the guarantee.
Customer experiences
Positive feedback
Many customers praise Smol for product effectiveness, sustainability credentials, recyclable packaging and flexible subscription features.
Negative feedback
Some customers report issues with billing (unexpected charges or multiple payments), delivery reliability and confusion about trial terms or cancellations.
Where reviews are published
Independent review pages and Smol’s own review summaries provide mixed feedback; read several reviews to get a balanced view.
Examples include third-party review platforms and Smol’s review summaries linked below.
Documentation checklist
Before contacting Smol
- Registered email address used for the Smol account.
- Order number(s) and delivery date(s).
- Full name and delivery address on the account.
If requesting a refund or return
- Photos of the product and packaging if relevant.
- Proof of postage or return tracking number for returned items.
- Copies of any email correspondence with Smol, including confirmation of cancellation or return instructions.
Common mistakes
Timing errors
Waiting until less than 24 hours before the next scheduled charge can result in an unwanted renewal. Always cancel at least 24 hours before the next charge date.
Using the wrong email or channel
Contacting Smol from a different email than your registered account email can delay processing. Email [email protected] from the address on the account for fastest handling.
Assuming app-store cancellation works
Some customers assume cancelling via the App Store or Google Play will stop Smol’s web-based subscription. Smol’s public guidance points to web/account cancellation or email methods instead.
Comparative recap
Quick comparison
| Feature | Smol - what to expect | Notes |
|---|---|---|
| Cancel method | Account page or email [email protected] | Must be from registered email; request confirmation |
| Refund availability | 10-day money-back guarantee for first delivery (subject to conditions) | Return required; exclusions for bundles; one per household |
| Cut-off | At least 24 hours before next scheduled charge | Orders already dispatched may still be charged |
| Pause option | Available via the account 'your smol products' section | Useful if you plan to resume later |
After cancelling
What to do immediately
Save confirmation of cancellation, order numbers and any return postage proof. Monitor your bank or card for refunds if applicable.
Where to check official terms and reviews
Official terms (including cancellation and the money-back guarantee) are available in Smol’s terms of service: Smol Terms of Service.
For customer feedback and perspectives, see Smol’s review summary and third-party review platforms:
Optional: loyalty and account pages
Check Smol’s local pages for loyalty and account information: Smol Singapore - Loyalty.
Address
Registered postal address
Griffin House, 135 High Street, Crawley, West Sussex RH10 1DQ, United Kingdom.
Customer contact
Email support is via [email protected] for cancellation, refunds and returns. Include your name, address and order details for the fastest response.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Smol subscription, sign in to your account on the Smol website, go to the 'your smol products' section, select the subscription you want to cancel, and follow the on-screen prompts. Make sure to keep proof of your cancellation.
Yes, you must cancel at least 24 hours before your next scheduled charge to avoid being billed for the upcoming renewal. If you miss this window, you may still be charged.
Yes, you can cancel by emailing [email protected] from your registered email. Include your full name, delivery address, and clearly state that you wish to cancel, requesting confirmation of the cancellation.
If you cancel your subscription, any orders that have already been dispatched will still arrive and may still be charged. Cancellation prevents future scheduled shipments but does not recall dispatched items.
Yes, Smol offers a 10-day money-back guarantee for the first delivery if you contact them within 10 days of receipt. You must return the remaining product, and refunds are processed after they receive it.