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Cancel SOLINGO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Solingo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Solingo: Easy Method
What is Solingo
Overview
Solingo is an online platform offering educational video content and interactive materials aimed primarily at children. It operates with subscription access to its learning resources.
Availability
Solingo appears to sell access via app stores and web sign-ups; specific regional availability, features and plans should be confirmed on official pages. The Terms of Service describe how subscriptions and payments are handled.
How to cancel Solingo
Subscriptions bought through Apple App Store
- Open the App Store on the device used to purchase the subscription.
- Go to your account > Subscriptions and find the Solingo subscription.
- Tap Cancel Subscription to stop future renewals; Apple manages payments and cancellations per Solingo's Terms of Service.
- Use the App Store's "Restore Purchases" if you need to re-enable access on a new device.
Subscriptions bought through Google Play and Web
- For Google Play: Open Google Play > Menu > Subscriptions, locate Solingo and cancel there; Google Play handles billing and cancellations.
- For Web purchases: Check the billing and cancellation terms shown when you purchased; cancel through the web interface or contact Solingo support if no clear option is shown.
- Refer to Solingo's Terms for the vendor-specific instructions: Solingo Terms of Service.
What happens when you cancel
Access and renewals
When you cancel a subscription it typically stops future automatic renewals but does not always remove current period access immediately.
You usually retain access until the end of the already-paid billing period; confirm this in your purchase details or the Terms of Service.
Data and account
Cancellation does not necessarily delete your account or personal data; check Solingo's privacy and account settings for deletion options.
If you want account deletion after cancelling, contact support and request removal following the platform’s procedures.
Will I get a refund?
Official refund policy
Solingo's Terms of Service do not state an explicit refund policy or a 14-day cooling-off right. There is no automatic statutory 14-day refund rule for Singapore under the Terms.
Always review the Terms linked here before purchase: Solingo Terms of Service.
Exceptions and disputes
- If you believe an unfair or misleading practice occurred, remedies may be available under Singapore law (see Consumer Protection (Fair Trading) Act).
- For unauthorized or recurring charges, raise the issue promptly with your payment provider (Apple, Google, or your bank) and contact Solingo support with transaction evidence.
Solingo plans and pricing
Where to check official pricing
Do not rely on third-party pages for exact pricing. Confirm current plans, billing cycles and local currency pricing on Solingo’s official pages.
Suggested pages to verify plans: the Terms page and the plans page listed by the provider.
Notes
- Pricing can vary by platform (App Store / Google Play / web) and by region.
- Do not assume a refund policy or trial unless explicitly shown at purchase.
Official references: Terms of Service, Plans page.
Your consumer rights in Singapore
Legal protections
In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) protects consumers against unfair practices and misleading representations.
Even if a merchant’s Terms exclude refunds, the CPFTA may provide remedies if a supplier engaged in unfair or deceptive conduct.
What you can do
- Keep receipts, screenshots and transaction IDs as evidence.
- Contact the merchant first; if unresolved, consider contacting your payment provider and relevant consumer bodies in Singapore.
- If you suspect fraud (e.g., unauthorised charges), report to your bank and the authorities promptly.
Customer experiences
Public review summary
Available public reviews are limited and mixed. For example, a Trustpilot listing shows very low ratings from a small number of reviews alleging unauthorised or unexpected charges.
See the reviews here: Trustpilot - solingo.education.
How to interpret reviews
- Small numbers of negative reviews can indicate isolated issues or account/payment misunderstandings.
- Use reviews as one input, but verify facts (dates, platform used, screenshots) when pursuing refunds or disputes.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt (email or app store receipt).
- Transaction ID, date and charged amount.
- Screenshots of subscription entries in the App Store / Google Play / Solingo web account.
Where to send evidence
- Submit evidence to Solingo support via the contact method shown on the site or within the app.
- If charges are unauthorized, also contact your payment provider (Apple/Google/bank) with the same evidence.
Common mistakes
App store subscription errors
Users often try to cancel inside the app expecting the store to stop billing; for App Store and Google Play purchases, you must cancel via the respective store settings.
Also watch for multiple accounts - cancelling one account does not cancel subscriptions tied to another Apple/Google ID.
Web and support mistakes
On web purchases, users sometimes assume an email to support immediately refunds; sellers may require formal cancellation via the web interface first.
Always confirm both cancellation and any refund outcome in writing and keep copies of communications.
Comparative recap
How to read this table
The table below compares common cancellation routes, typical refund stance from Solingo's Terms, and the billing period labels you may see.
Use this as a quick reference; always verify specifics in your purchase confirmation and the Terms.
| Method | Where to cancel | Refund policy (per Terms) | Period |
|---|---|---|---|
| Apple App Store | App Store account > Subscriptions | No explicit refund policy stated in Solingo Terms; Apple handles billing. | monthly / annual |
| Google Play | Google Play > Subscriptions | Terms indicate Google Play handles billing; Solingo Terms do not state a direct refund right. | monthly / annual |
| Web purchase | Solingo web interface or contact support | Refunds are not explicitly guaranteed in the Terms; check purchase terms shown at checkout. | monthly / annual |
After cancelling
Follow-up steps
- Keep confirmation of cancellation and check that no further renewals occur on your credit card or store account.
- If you were charged after cancellation, contact the payment provider immediately and provide documentation.
Useful links
- Solingo Terms of Service - for official rules on billing and subscriptions.
- Trustpilot - solingo.education - public reviews to help assess other consumers’ experiences.
- Plans page - check for available plans and billing cycles.
Address
Company address
1605, Ho King Commercial Centre, 2‑16 Fa Yuen Street, Mongkok, Kowloon, Hong Kong.
Notes on contacting
If you need formal correspondence, include copies of receipts and subscription IDs. Use the contact option provided on Solingo’s official site or the app store billing dispute channels when appropriate.