Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Sp Group, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Send an e-Postclic to Sp Group
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Singapore
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at $1.36 for 48 hours
then no commitment, $73.99 per month
to keep966649193710
REF/2025GRHS4
Cancellation Sp Group: Easy Method
What is Sp Group
Overview
SP Group is a Singapore-based utilities company responsible for electricity and gas transmission, meter services and related customer account management. It operates the default regulated electricity connection in the Open Electricity Market framework.
Services
Services include metering, billing facilitation, and acting as the fallback electricity supplier when a retailer exits the market. SP Group also publishes regulated tariff revisions and media releases.
How to cancel Sp Group
General approach
Cancellations depend on what you are cancelling: an order for goods, an account service, or app subscriptions. Rules differ for physical goods and for retail electricity arrangements.
Steps to cancel
- Check your contract or order confirmation to confirm whether cancellation is permitted; once SP Group receives an official order, a contract is typically formed.
- If cancelling an order for goods, note SP Group may refuse cancellations, especially for specially made items; cancellation is at SP Group’s discretion.
- For account or retail arrangements, contact SP Group customer service by phone or written notice; provide account number and reason for termination.
- If the service involves an app subscription, follow the App Store or Google Play cancellation flow, as no specific public SP Group app cancellation policy is available.
- If your electricity retailer exits the market, SP Group may step in automatically as the default supplier - switching retailers is possible without early termination charges under regulatory safeguards.
What happens when you cancel
Service access and continuity
If SP Group is providing fallback regulated supply and you cancel your retail arrangement, service continuity is maintained under the Open Electricity Market safeguards.
Switching between retailers typically does not interrupt physical electricity supply; billing and supplier records will be updated.
Billing and final charges
You may receive a final bill covering usage up to the cancellation date, less any refunded deposits after lawful deductions. Security deposits must be refunded subject to deductions where applicable.
Termination may trigger administrative handling; any applicable charges or restocking fees for goods will be applied per policy.
Will I get a refund?
Standard refund policy
SP Group generally does not accept returns of goods. Refunds are therefore not routinely provided for returned products.
Exceptions and conditions
- In exceptional cases, standard products may be returned within 14 days of delivery but only with prior written agreement from SP Group.
- When a return is accepted, a 35% restocking charge may apply.
- No publicly stated, specific refund rights were found for app subscriptions or services; App Store/Google Play rules typically govern app subscription refunds.
Sp Group plans and pricing
Regulated household tariff table
The table below lists the regulated household electricity tariffs (before and including GST) referenced for SP Group fallback supply.
| Plan | Price | Period | Features |
|---|---|---|---|
| Household Regulated Electricity Tariff (Oct - Dec 2025, before GST) | S$0.2755/kWh | Quarterly | Before GST, regulated household electricity tariff for Q4 2025 |
| Household Regulated Electricity Tariff (Jan - Mar 2026, before GST) | S$0.2671/kWh | Quarterly | Before GST, regulated household electricity tariff for Q1 2026 |
| Household Regulated Electricity Tariff (Jan - Mar 2026, including GST) | S$0.2911/kWh | Quarterly | Including 9% GST |
Notes on pricing
These tariffs are regulatory fallback rates for households when SP Group provides the default connection under the Open Electricity Market arrangements.
Tariffs are revised periodically; consult official notices for the current quarter.
Your consumer rights in Singapore
When a retailer exits
Under Singapore’s Open Electricity Market consumer safeguards, if your retailer exits, SP Group steps in to ensure continued supply at regulated tariffs.
You may be automatically transitioned to the default supplier without loss of physical supply.
Switching retailers and deposits
- You can switch retailers without paying early termination charges in the event of a retailer exit under the safeguards.
- Security deposits must be refunded after lawful deductions; contact the retailer or SP Group to confirm refund timing.
- For official guidance, see the Energy Market Authority consumer information page: EMA - Buying at regulated tariff.
Customer experiences
Positive feedback
Some historical reviews praised SP Group for good customer service and fast delivery of services or equipment.
These positive remarks highlight timely fulfillment in particular cases.
Negative feedback
Public discussions have raised concerns about abrupt changes to billing methods and insufficient notice for vulnerable customers in some instances.
Other complaints related to frustration when a retailer exit led to automatic transitions without clear communication about charges or next steps.
Documentation checklist
Essential documents
- Account number or customer reference number from your SP Group bill.
- Proof of identity (NRIC/FIN/passport) for account verification.
- Service address and any meter numbers relevant to the account.
Supporting documents for special cases
- Order confirmation or invoice for goods, if cancelling an order.
- Written agreement or email authorisation if returning standard products within 14 days.
- Any correspondence from your electricity retailer if the cancellation relates to a retailer exit.
Common mistakes
Mistake examples
Attempting to cancel a specially made product expecting a full refund is a common error; SP Group may refuse such cancellations once the order is confirmed.
Assuming app subscription refunds are handled by SP Group rather than the app store can cause delay; follow Apple/Google refund processes where applicable.
How to avoid them
Read order confirmations and contract terms before placing orders to check cancellation and return rights.
Keep written records of any cancellation requests and confirmations to avoid disputes about timing or eligibility.
Comparative recap
Tariff comparison
| Feature | SP Group regulated fallback | Period |
|---|---|---|
| Q4 2025 household tariff (before GST) | S$0.2755/kWh | Quarterly |
| Q1 2026 household tariff (before GST) | S$0.2671/kWh | Quarterly |
| Q1 2026 including GST | S$0.2911/kWh | Quarterly |
Quick takeaways
SP Group provides regulated fallback supply with tariffs set quarterly. Prices can move each quarter according to announced revisions.
If you need an alternative retailer, compare market offers, but know that SP Group’s role is to ensure continuity and regulated supply when needed.
After cancelling
Useful links
- SP Group media releases and tariff announcements: SP Group - Electricity Tariff Revision
- Regulatory consumer guidance on buying at regulated tariff: EMA - Buying at regulated tariff
- Context and reporting on tariff trends: Business Times - Tariff coverage
Next steps
Keep copies of cancellation confirmations and final bills for record-keeping and any deposit refund follow-up.
If you believe your consumer rights under Open Electricity Market safeguards were not respected, contact the Energy Market Authority or raise the issue with SP Group customer service.
Address
Mailing address
SP Group
2 Kallang Sector
Singapore 349277
Customer service
Visit the SP Group website or contact their customer service centre for account-specific cancellation steps and the latest contact details.
For regulatory or consumer protection enquiries, consult the Energy Market Authority resources linked above.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Sp Group account, check your contract for cancellation terms, then contact Sp Group customer service via email or registered postal mail, providing your account number and reason for cancellation.
Depending on your contract, you may face administrative handling fees or restocking charges for goods returned. Check your contract for specific details regarding charges.
If you cancel your retail arrangement, Sp Group will maintain service continuity as the fallback regulated supplier under the Open Electricity Market safeguards.
Refunds are generally not provided for returned products, but in exceptional cases, you may return standard products within 14 days with prior written agreement from Sp Group.
To cancel a group request on Telegram, go to the group settings and remove your join request. For detailed cancellation methods, refer to Telegram's help section.