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I hereby notify you of my decision to terminate the contract relating to the Surfline service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surfline: Easy Method
What is Surfline
Overview
Surfline is a subscription-based service that provides live surf reports, webcams, forecasts, and related tools for surfers and coastal observers.
The service is available via mobile apps and a website and offers free and paid tiers with additional camera access and forecasting features.
Main features
Paid plans typically remove ads and add premium cams, enhanced forecast data, and AI camera features on certain plans.
Access and feature availability depend on the platform you use to subscribe (App Store, Google Play, or surfline.com).
How to cancel Surfline
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your profile, choose Subscriptions, locate the Surfline subscription, and cancel there.
- Cancelling disables auto-renewal; membership remains until the end of the current term. No refunds for unused time when handled via Apple.
Cancel on Android (Google Play)
- Open Google Play, go to Payments & subscriptions > Subscriptions.
- Find Surfline and cancel the subscription from that screen.
- Cancellation stops auto-renewal; access continues until the end of the billing period. Refund requests must go through Google Play.
Cancel on the Web (surfline.com)
- Log in at surfline.com, go to Account → Subscriptions, and click Cancel to disable auto-renewal.
- Access remains until the end of the paid period.
- Refunds for web purchases are evaluated case-by-case by Surfline.
What happens when you cancel
Access and auto-renewal
Cancelling any subscription disables automatic renewal for the next billing cycle.
Your paid access remains active until the end of the current paid term; cancelling does not terminate service immediately.
Data and account status
Your account, saved settings, and app data typically remain available after cancelling, as long as the account exists.
To remove personal data you must request account deletion after cancelling any active paid subscription.
Will I get a refund?
Standard refund policy
Surfline’s standard policy is not to provide refunds or credits for partially used membership periods, unless Surfline explicitly offers one at its sole discretion.
Expect refunds to be rare and handled on a case-by-case basis for web purchases.
Platform-specific refunds
- If you bought via the App Store, Apple handles refund requests; Surfline cannot issue App Store refunds.
- If you bought via Google Play, Google handles refund requests; Surfline cannot issue Google Play refunds.
Cooling-off for UK/EEA customers
There is no general 14-day cooling-off right except for UK/EEA customers who must contact Surfline within 14 days of starting a paid membership.
Other regions (including Singapore) generally do not have an automatic 14-day right with Surfline subscriptions.
Surfline plans and pricing
Plans overview
The table below lists Singapore App Store pricing as sourced from the Surfline App Store listing (February 2026).
Prices, billing periods, and included features are shown; regional pricing may differ from U.S. listings.
Notes on pricing
Monthly and annual labels below follow the App Store listing convention; some plans are annual-only.
Promotions or changes may alter these prices over time; check your platform listing for current amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (Monthly) | S$8.98 | monthly | Unlimited ad-free access to core cam and forecast features |
| Premium (Annual) | S$69.98 | annual | Same as Premium Monthly but billed yearly at a discounted rate |
| Premium+ (Annual) | S$104.98 | annual | Everything in Premium with additional AI Smart Cam features; annual only |
| Forecast Only | S$34.98 | monthly | Forecast data only; no ad-free camera viewing |
Your consumer rights in Singapore
Cancellation rights
You can cancel subscriptions on each platform (App Store, Google Play) or via the Surfline website to stop auto-renewal.
Cancelling prevents future charges but does not terminate your current paid access until the period ends.
Refund rights
- Refunds are generally not provided for partial periods; app-store purchases follow Apple/Google refund policies.
- UK/EEA consumers have limited 14-day cooling-off rights; other consumers do not have this automatic right under Surfline’s terms.
Account deletion
To delete an account you must first cancel any active paid subscription.
After cancelling, request deletion via the web or the iOS app, or contact Surfline support if you need assistance with data removal.
Customer experiences
Positive feedback
Some users appreciate Surfline’s range of webcams and the user interface features for viewing spots and cams.
These positives often focus on camera selection and convenience for checking local conditions.
Negative feedback
Reported complaints include frequent webcam outages and many cams being offline, sometimes blamed on spot hosts.
Other users report forecasts they consider inaccurate or more negative compared with alternatives; there is also criticism about paywalls and UX changes.
Common themes
Experiences vary by location and which cams or forecasts a user relies on; stability of cams and forecast accuracy are recurring issues.
Consider trialing the free tier or a short term plan (if available) to evaluate reliability for your local spots.
Documentation checklist
Before you cancel
- Prepare the email address used for your Surfline account.
- Locate the purchase receipt or order confirmation from Apple/Google or your card statement.
- Note the platform you subscribed on (App Store, Google Play, or surfline.com).
If requesting a refund or deletion
- Take screenshots of subscription status, billing dates, and any error messages.
- Record dates and times of purchase, cancellation attempts, and any correspondence with support.
Common mistakes
Cancelling on the wrong platform
Users commonly try to cancel via surfline.com when the subscription was purchased through the App Store or Google Play.
If you subscribed via Apple or Google, you must cancel through that platform; Surfline cannot stop App Store or Google Play auto-renewals for you.
Expecting immediate termination or automatic refunds
Another common mistake is expecting service to end immediately or to receive a prorated refund; cancelling typically leaves access until the period ends and refunds are not standard.
Also avoid deleting your account before cancelling an active paid subscription, as that can complicate billing or deletion requests.
Comparative recap
Quick comparison
The table below summarises how cancellation and refunds differ across platforms and the web.
Key differences
Note the different refund routes: Apple and Google handle their own refunds, while Surfline evaluates web refunds case-by-case.
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel in App Store > Subscriptions | Request refund from Apple | Access remains until end of current term |
| Google Play | Cancel in Google Play > Subscriptions | Request refund from Google Play | Access remains until end of billing period |
| Web (surfline.com) | Log in at surfline.com > Account → Subscriptions → Cancel | Refunds handled case-by-case by Surfline | Access remains until the end of the paid period |
After cancelling
What to check next
- Confirm the cancellation in the platform’s subscription screen or in your Surfline account.
- Keep a copy of receipts or confirmation screens for 90 days in case you need to dispute a charge.
- If you want data removed, request account deletion only after cancelling any active paid subscription.
Helpful links
Address
Corporate address
Surfline's address on file is 2261 Market Street STE 10852, San Francisco, CA 94114.
Mailing and notices
For formal notices or deletion requests you can use the corporate address above or contact Surfline support through the platform you used to subscribe.
Keep copies of any mailed notices and confirmation receipts for your records.