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Cancel THE GENEALOGIST
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I hereby notify you of my decision to terminate the contract relating to the The Genealogist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Genealogist: Easy Method
What is The Genealogist
Service overview
The Genealogist is a subscription-based online service that provides access to UK genealogical records, including census data, parish registers, military records and exclusive datasets.
Who it is for
It is aimed at family-history researchers who need searchable British records and tools to build online trees and perform advanced searches.
How to cancel The Genealogist
Cancel a free trial via website
- Sign in to your account on The Genealogist website.
- Go to your Account page and click the "Cancel" button to stop a trial subscription.
- Confirm cancellation when prompted to ensure the trial does not convert to a paid plan.
Cancel a paid subscription or other cases
- If a trial converted to a paid subscription, click "No" on the trial cancellation prompt (if shown) and follow up by emailing The Genealogist to request cancellation.
- You may also cancel within the stated cooling-off period by writing or emailing the company with your subscription details.
- Official contact information and the recommendation to email are shown on the provider's contact page: The Genealogist contact.
What happens when you cancel
Access after cancellation
Cancellation stops future billings but does not always remove past access immediately; access rules depend on whether the subscription was paid and the billing cycle.
Data and account retention
Your trees, searches and saved data may remain in your account after cancellation. Check your account settings or contact support if you want data deleted.
Will I get a refund?
Refund policy summary
There is a 14-day cooling-off period referenced in the provider guidance. A refund may be possible during that period but conditions apply.
Important exceptions and conditions
- If you gave express consent to begin access and records were viewed, a refund may be withheld even within the cooling-off period.
- A refund is more likely only if no records were viewed during the cooling-off period.
The Genealogist plans and pricing
Available plans
Below are the plans and approximate Singapore Dollar prices shown by The Genealogist comparison material.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter | S$17.22 | Monthly | Access to BMD records, UK census data, online tree, and search tools |
| Starter | S$43.18 | Quarterly | Same as monthly Starter |
| Starter | S$103.71 | Annual | Same as monthly Starter |
| Standard | S$34.50 | Monthly | Includes Starter + 1939 Register, non-conformist records, wills, education, directories |
| Standard | S$86.41 | Quarterly | Same as monthly Standard |
| Standard | S$224.81 | Annual | Same as monthly Standard |
| Diamond | S$43.14 | Monthly | All records including exclusive datasets like Lloyd George Survey, Tithe Records, military, parish, international, newspapers |
| Diamond | S$103.71 | Quarterly | Same as monthly Diamond |
| Diamond | S$294.12 | Annual | Same as monthly Diamond |
Your consumer rights in Singapore
General note on local law
Singapore does not generally provide an automatic 14-day statutory cooling-off period for most online subscriptions; consumer protections depend on merchant terms and the payment method used.
Practical steps for Singapore consumers
- Check The Genealogist's cancellation and refund terms on their contact/terms pages before subscribing.
- If you encounter an issue, contact your card issuer to discuss a dispute or chargeback options.
- For unresolved disputes, consider contacting the Consumers Association of Singapore (CASE) for advice and mediation.
Customer experiences
Positive feedback
Some users report that a trial subscription automatically converted to a paid plan but could be cancelled during the stated 14-day free trial period.
Negative feedback
Other users have reported difficulty finding a cancellation button in the account interface and said that cancellations were required via email or written communication.
Community discussions and user reports illustrate both ease and friction depending on the case: always document your cancellation attempt.
Documentation checklist
What to prepare before contacting support
- Account email and username used with The Genealogist.
- Subscription plan, start date, and any trial conversion notices.
- Screenshots of account billing page or trial prompts, if available.
What to include in your cancellation email
- Clear request to cancel the subscription and the effective cancellation date you want.
- Request for confirmation of cancellation and any refund details.
- Attach transaction receipts or screenshots to support your claim.
Common mistakes
Assuming a trial is auto-cancelled
Some users assume a free trial will end automatically. If you do not cancel within the trial period it may convert to a paid subscription.
Not documenting cancellation attempts
Failing to save confirmation emails, screenshots or the support ticket makes disputes harder to resolve.
Always keep copies of your cancellation request and any replies from support.
Comparative recap
Quick plan comparison
| Plan | Period | Price (S$) | Cancellation notes |
|---|---|---|---|
| Starter | Monthly / Quarterly / Annual | S$17.22 / S$43.18 / S$103.71 | Trial cancel via Account; paid cancellation may require email |
| Standard | Monthly / Quarterly / Annual | S$34.50 / S$86.41 / S$224.81 | Same cancellation route as Starter; check access use for refunds |
| Diamond | Monthly / Quarterly / Annual | S$43.14 / S$103.71 / S$294.12 | Full dataset access - refunds during cooling-off may be limited if records viewed |
After cancelling
Confirmations to expect
- Expect an email confirmation of cancellation; keep this for your records.
- If you do not receive confirmation, follow up through the contact page and attach your original cancellation request.
Helpful links
- Contact page for cancellation and support: The Genealogist contact
- Plan comparison and more details: The Genealogist comparison
- Community discussion on trial conversions and cancellations: FamilyTreeForum thread
Address
Mailing address (for related journal queries)
The Genealogist c/o Alicia Crane Williams, FASG
4 White Trellis, Plymouth, MA 02360, USA
Notes on address use
Use the contact page link above for subscription support and cancellations; the mailing address is shown for related publication queries and may not be the direct support channel for online account cancellations.