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Timely
From within the Timely web app: navigate to Settings → Subscription → Downgrade or Cancel and delete my account.
, Singapore
REF/2025GRHS4
Cancellation Timely: Easy Method
What is Timely
Overview
Timely is a time-tracking SaaS that uses automated tracking and AI to log work activity across devices and produce reports and billing data.
Primary uses
It helps teams and individuals record hours, analyse productivity, and create client-ready timesheets and billing summaries.
How to cancel Timely
Cancel via the Timely web app (direct subscription)
- Open Timely in a browser and go to Settings → Subscription.
- Choose "Downgrade or Cancel and delete my account" to cancel. Cancellation takes effect immediately; access remains until the end of your paid period.
- All account content is deleted upon cancellation. See the Terms of Service: Timely Terms of Service.
Cancel via mobile app stores (iOS / Android)
- iOS: Cancel through your Apple ID → Subscriptions → Timely → Cancel Subscription. The Timely team cannot cancel App Store subscriptions for you. See support: Timely support article.
- Android: Cancel through your Google Play account → Subscriptions → Timely → Cancel Subscription. The Timely team cannot cancel Google Play subscriptions for you. See support: Timely support article.
What happens when you cancel
Access after cancellation
When you cancel a paid web subscription it takes effect immediately but you keep access until the end of your paid period.
Data and deletion
Timely states all account content is deleted upon cancellation. If you need data after cancelling, export it before you cancel.
Will I get a refund?
Official refund policy
Timely’s Terms of Service state that payments are non-refundable. There are no refunds or credits for partial use, upgrades/downgrades, unused service, or early cancellation.
Reference: Timely Terms of Service.
Exceptions and practical notes
- Timely explicitly disallows statutory cooling-off style refunds for unused periods in its Terms of Service.
- If you paid via App Store or Google Play, refunds are handled by Apple/Google under their processes; Timely cannot process those refunds for you.
Timely plans and pricing
Pricing table (monthly)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Team Basic | S$14.98 | monthly | Up to 3 employees; core team time tracking and analytics |
| Team Plus | S$29.98 | monthly | Up to 10 employees; includes advanced team management and analytics |
| Team Unlimited | S$59.98 | monthly | Unlimited employees; full feature access |
Notes on pricing
These are the exact monthly prices (SGD) listed for Timely in the App Store data provided.
For precise feature-by-feature comparisons check the app listing or contact Timely before subscribing.
Your consumer rights in Singapore
Statutory cooling-off and SaaS
Singapore's statutory cooling-off provisions primarily apply to door-to-door and certain retail scenarios, not broadly to SaaS subscriptions purchased online.
How this affects Timely subscribers
- Timely’s Terms of Service state payments are non-refundable and disallow refunds for unused periods.
- Practically, for online SaaS purchases this no-refund policy is commonly enforced; seek confirmation from Timely support if you have exceptional circumstances.
Customer experiences
Positive feedback
Users report strong ratings for value, ease of use, AI-assisted features, automated tracking, billing reports, and multi-platform access.
Negative feedback
Common complaints include perceived inflexible pricing, mobile app stability issues, location-tracking problems, and frustration about the strict no-refund policy.
Some reviewers cite support responses that refer to the Terms of Service when refund requests are denied.
Documentation checklist
Before you cancel
- Export timesheets, project reports, invoices, and any billing records you need.
- Note your subscription renewal date and payment receipts for records.
When you initiate cancellation
- Take screenshots of the Settings → Subscription page showing the cancellation action.
- Save any support correspondence if you contact Timely about the cancellation.
Common mistakes
Assuming support can cancel store subscriptions
Users often ask Timely to cancel App Store or Google Play subscriptions. Timely cannot cancel those - do this via your Apple ID or Google Play account.
Not exporting data before cancelling
Because Timely deletes account content upon cancellation, a frequent mistake is failing to export reports and timesheets first.
Comparative recap
Quick comparison table
| Aspect | Timely summary | Period |
|---|---|---|
| How to cancel | Web: cancel in Settings → Subscription. App Store/Play Store: cancel via your store account. | N/A |
| Refund policy | Payments non-refundable; no credits for unused time per Terms of Service. | N/A |
| Access after cancellation | Immediate effect, access continues until end of paid period; data deleted at cancellation. | N/A |
How to interpret this recap
Use the table to quickly check what to expect for cancellation, refunds, and post-cancellation access.
If you rely on exported data or need invoices, get them before cancelling.
After cancelling
Support and next steps
If you have questions about cancellation details or need guidance, consult Timely’s cancellation help article: Timely support article.
Key legal and account links
- Timely Terms of Service: https://www.timely.com/terms-of-service
- Timely on the App Store (SG): Timely on the App Store (SG)
- Cancellation help: Timely support article
Address
How to locate the cancellation setting
From within the Timely web app: navigate to Settings → Subscription → Downgrade or Cancel and delete my account.
Final reminder
Export any data you want to keep before clicking cancel. After cancellation, account content is deleted per Timely’s Terms of Service.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Timely subscription via the web app, open Timely in a browser, go to Settings → Subscription, and select 'Downgrade or Cancel and delete my account.' Remember to keep proof of your cancellation.
Before canceling your Timely subscription, make sure to export any necessary data, as all account content is deleted upon cancellation. Keep a record of your cancellation request.
According to Timely's Terms of Service, all payments are non-refundable, and there are no credits for unused time. Check your contract for further details.
When you cancel your Timely subscription, access remains until the end of your paid period, even though the cancellation takes effect immediately. Keep proof of your cancellation.
To cancel your Timely subscription through the iOS App Store, go to your Apple ID → Subscriptions → Timely → Cancel Subscription. Ensure you keep proof of your cancellation.