Cancellation Truthfinder: Easy Method

What is Truthfinder

Overview

TruthFinder is a subscription-based people-search and background-check service that aggregates public records and other sources to provide reports on individuals.

The service is primarily used to look up contact details, criminal records, addresses and other aggregated public information.

Common uses

Users commonly use TruthFinder to reconnect with people, check backgrounds, or verify basic public-record information quickly.

Accuracy varies by record source and may include outdated or incomplete data; verify important details independently.

How to cancel Truthfinder

Cancel via website (direct subscription)

• Sign in at your TruthFinder account and go to Membership Settings.
• Select Cancel Subscription and follow the on-screen prompts to confirm cancellation.
• Alternatively, call TruthFinder support at (855) 921-3711 (Mon - Fri 7 am - 4 pm PT) or email [email protected] with your account details to request cancellation.

Cancel via mobile app stores

• iOS (App Store): Open your Apple ID settings, go to Subscriptions, find TruthFinder and choose Cancel.
• Android (Google Play): Open Google Play, go to Payments & Subscriptions → Subscriptions, select TruthFinder and cancel.
• Note: If you subscribed through a store, the store controls renewals and refunds; cancel there to stop future charges.

What happens when you cancel

Access after cancellation

When you cancel a direct TruthFinder subscription, future charges stop but you typically retain access until the end of your paid period.

For store subscriptions (Apple/Google), access normally continues until the current billing cycle ends; confirm in your store account.

Renewals and billing

Cancelling prevents automatic renewals; you should receive a confirmation of cancellation by email or on-screen.

Save that confirmation; it is important if billing continues after cancellation or for disputes.

Will I get a refund?

TruthFinder policy (web/phone/email)

TruthFinder does not guarantee refunds; most web subscriptions are considered non-refundable and refunds are assessed case-by-case.

Some customers have reported receiving partial or full refunds after escalating or proving misleading or unauthorized charges.

App Store and Google Play refunds

If you subscribed via the App Store or Google Play, refunds are handled by Apple or Google according to their policies - not directly by TruthFinder.

If you want a refund, request it through the store where you purchased the subscription and follow their dispute/refund process.

Truthfinder plans and pricing

Where to check prices

TruthFinder’s plans and pricing can change; always check the official TruthFinder website or your app-store subscription page for current pricing before subscribing.

This guide does not list prices or attempt to guess subscription costs.

Billing frequency

Billing frequency (monthly, multi-month, etc.) is shown in your account or at the point of purchase; confirm this before completing a subscription.

If you subscribed through a store, the store receipt will show the billing period and price.

Your consumer rights in Singapore

Refunds and cooling-off

TruthFinder’s policy does not provide a statutory 14-day cooling-off period or guaranteed refunds after sign-up in its terms.

If you believe charges were misleading or unauthorised, you should act quickly to preserve your rights and evidence.

Suggested actions in Singapore

• Contact your bank or card issuer to inquire about chargeback options for unauthorised or misleading charges.
• Consider contacting the Consumer Association of Singapore (CASE) for guidance on cross-border digital subscription disputes.
• Keep records (receipts, cancellation confirmations, timestamps) to support chargebacks or complaints.

Customer experiences

Positive reports

Some users report helpful and professional customer service agents who assisted with cancellations or technical issues.

Others appreciate the convenience of finding contact details or reconnecting with people more efficiently than other methods.

Negative reports

Frequent complaints include difficulty cancelling, continued billing after cancellation, unexpected recurring charges and trouble obtaining refunds.

Many users also report inaccurate or outdated information, and marketing practices perceived as misleading in some cases.

Documentation checklist

Essential items to save

• Cancellation confirmation (email, on-screen message, or confirmation number).
• Receipts or bank/credit card statements showing the charge(s).
• Account username, subscription start date, and billing cycle details.

Supporting evidence for disputes

• Screenshots of membership settings, subscription pages, or error messages.
• All email exchanges or chat logs with support, with timestamps.
• Any advertising, screenshots, or claims you rely on when disputing misleading charges.

Common mistakes

Assuming deactivation equals cancellation

Some users only remove an app or stop using the service but do not cancel the subscription in account settings or the app store.

This often results in continued billing because the subscription remains active with the payment method on file.

Not saving confirmation or checking the correct account

Failing to save a cancellation confirmation or cancelling the wrong account (e.g., a different email) makes disputes harder to resolve.

Also, cancelling in one place (web) while subscribed via the App Store or Google Play will not stop store renewals.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

After cancellation, keep the confirmation and monitor your bank or card statements for any unexpected charges.

If a charge appears after cancellation, contact TruthFinder support and your card issuer promptly.

Useful resources

Cancellation guidance and user reports can help you decide next steps:

• Postclic - Cancel TruthFinder (guide)
• Trustpilot - TruthFinder reviews
• HeyLocate - TruthFinder review

Address

Corporate mailing address

TruthFinder, LLC

2534 State Street, Suite 473, San Diego, CA 92101, United States

Mailing and postal use

Use the corporate mailing address above for written correspondence, refund requests by post, or formal complaints where required.

If sending documents, include account identifiers and copies of cancellation confirmations to speed processing.