Cancellation Truthfinder: Step-by-Step Guide

What is Truthfinder

Overview

Truthfinder is a subscription-based online service that provides background checks and public-record searches. It aggregates public data to produce reports about individuals.

Core services

Typical features include identity searches, criminal records, contact history, and reverse phone lookup results. Access is via a paid subscription model.

How to cancel Truthfinder

Web cancellation (recommended)

• Log into your Truthfinder account on the website.
• Go to Membership Settings or Account Settings.
• Click “Cancel Subscription” (usually at the bottom right) and follow on-screen prompts.
• You should retain access until the end of your current billing cycle.
• For an external step-by-step reference, see a cancellation guide: How to cancel Truthfinder.

Phone and email cancellation

• Phone: Call Truthfinder customer service at 855‑921‑3711 (Mon - Fri, 7 a.m. - 4 p.m. PT / 10 a.m. - 7 p.m. ET) to request cancellation.
• Email: Send a cancellation request including your account details to [email protected] or [email protected] and ask for written confirmation.
• If you use phone or email, keep timestamps and any confirmation numbers for your records.

What happens when you cancel

Access after cancellation

When you cancel, most users keep access until the end of the current paid billing period. Features typically remain available through that date.

Billing and data retention

Cancellation generally stops future automatic renewals but does not automatically issue refunds for the current period.

Account data and previously generated reports may remain accessible per Truthfinder’s data retention practices.

Will I get a refund?

Standard refund policy

Refunds are not guaranteed and most subscriptions are typically non‑refundable. Cancellation normally prevents future charges but does not refund the current billing cycle.

Exceptions and how to request

• Refunds may be considered case-by-case for wrongful charges or exceptional circumstances.
• Contact customer support and provide evidence (payment receipts, screenshots, timelines) when requesting a refund.
• Independent reviews note refunds are not automatic; approval varies by situation. See general commentary on refund practices: Truthfinder review and refund notes.

Truthfinder plans and pricing

Pricing summary

Public pricing information is not consistently published in the verified sources provided.

How to check current price

Log into your account or contact support to confirm the exact plan and billing rate tied to your subscription.

Your consumer rights in South Africa

Cooling-off and jurisdiction

South Africa’s Consumer Protection Act provides a 14‑day cooling‑off for certain distance sales, but applicability to foreign online services like Truthfinder is unclear.

No official Truthfinder policy in the verified sources confirms a statutory 14‑day full refund right for South African buyers.

Dispute and payment options

• If you believe you were misled or charged incorrectly, contact your bank to discuss blocking future charges or filing a chargeback.
• Consider lodging a complaint with the National Consumer Commission if you feel consumer protections were breached.
• Retain all cancellation confirmations and communications for any dispute process.

Customer experiences

Positive feedback

Some users report helpful and courteous customer service agents who processed cancellations or refunds smoothly.

App store ratings are generally high, indicating many users find the mobile experience satisfactory.

Negative feedback

Frequent complaints include unexpected recurring charges despite cancellation attempts and difficulty obtaining refunds.

Other criticisms mention misleading trial claims, slow report generation, or outdated/inaccurate data in some reports. See user reviews: Truthfinder on Trustpilot.

Documentation checklist

What to keep

• Account email and username used for the subscription.
• Payment receipts, billing statements, and dates of charges.
• Cancellation confirmation, screenshots, and any support ticket numbers.

How to use documentation

• Provide documentation when emailing support or calling to confirm a cancellation or request a refund.
• Keep copies for bank disputes or formal complaints to consumer authorities.

Common mistakes

Mistakes during cancellation

Not saving confirmation of cancellation is a common error; without confirmation it is harder to dispute subsequent charges.

Also, cancelling only the app (mobile) but not the web subscription or vice versa can leave recurring billing active.

Mistakes when requesting refunds

Assuming a refund is automatic after cancellation can lead to surprise charges; always request a refund explicitly if you believe one is due.

Failing to contact your bank promptly about unauthorized or recurring charges can limit chargeback options.

Comparative recap

Table summary

Key takeaways

Cancel online first and obtain confirmation. If billing continues, escalate to phone support and your bank.

Expect refunds to be considered case-by-case rather than automatic; documentation helps.

After cancelling

Monitor billing

• Check your bank or card statements for at least one billing cycle to confirm charges stopped.
• If you see unexpected charges, contact Truthfinder support and your bank immediately.

Helpful links and next steps

• Cancellation guide and steps: Rocket Money: How to cancel Truthfinder
• Customer reviews and experiences: Truthfinder on Trustpilot

Address

Headquarters

TruthFinder LLC

2534 State Street, Suite 473, San Diego, CA 92101, United States

Mailing and corporate

Use the address above for formal written correspondence related to account disputes or legal notices.

For cancellations and support, use your account settings, phone number, or the support email addresses noted earlier.