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Cancellation service #1 in Singapore
Twitter (also known as X) is a social networking and microblogging platform for posting short messages, media, and interacting with other users.
The service offers free access plus paid subscription tiers that add features such as longer posts, editing, and other premium tools.
Paid tiers provide features like editing posts, longer media uploads, reply prioritization, formatting and other account enhancements.
Subscription features and exact limits vary by plan and platform; pricing can differ between in-app purchases and web billing.
Cancelling stops future automatic renewals but does not remove access immediately.
You keep paid features until the end of the current billing cycle after cancellation.
Uninstalling the app or deactivating your X account does not cancel a subscription; cancellation must be completed on the purchase platform.
Always verify cancellation in the store or subscription manager to ensure billing stops.
Subscriptions are generally non‑refundable once paid, unless applicable law requires otherwise.
X’s stated policy is to stop future billing after cancellation but not to refund amounts already paid.
Below are the subscription tiers and prices sourced from the App Store listing for Singapore.
Features listed are summary descriptions from official descriptions and help documentation.
| Plan | Price | Period | Features |
|---|---|---|---|
| X Premium Basic | S$5.00 | Monthly | Essential Premium features like editing posts, longer posts, longer video uploads, reply prioritization, text formatting, bookmark folders, custom app icons, etc. |
| X Premium | S$13.00 | Monthly | All Basic features plus a blue checkmark, reduced ads, access to apply for creator revenue sharing and creator subscriptions, larger reply prioritization, ID verification, Media Studio, and increased usage limits on Grok. |
| X Premium Plus | S$69.98 | Monthly | All Premium features plus even higher Grok limits, no ads anywhere on X, largest reply prioritization, Radar Search, and Articles. |
| X Premium Basic | S$48.00 | Annual | Basic tier annual billing equivalent. |
| X Premium | S$132.98 | Annual | Premium tier annual billing equivalent. |
| X Premium Plus | S$699.98 | Annual | Premium Plus tier annual billing equivalent. |
Singapore’s Consumer Protection (Fair Trading) Act and related consumer laws protect certain transactions, but do not automatically provide a 14‑day cooling‑off right for digital subscriptions.
Digital subscription refund entitlements depend on the terms of sale and applicable law; X’s policy treats subscriptions as non‑refundable unless required otherwise by law.
Some users appreciate that cancelling retains access until the end of the billing period and that cancellation steps are documented in help materials.
That retained access provides time to adjust after cancelling without immediate loss of features.
Many users report problems cancelling via web/Stripe, such as missing Manage Subscription options or being stuck in loops without cancellation controls.
Users also report support friction: being bounced between platform support (Apple/Google) and X support, or losing access and being unable to re‑subscribe.
Users often uninstall the mobile app thinking this will cancel billing; it does not. Cancellation must be completed in the store or on x.com.
Uninstalling only removes the app from the device and leaves the subscription active and billable.
If you purchased through the App Store or Google Play, trying to cancel on x.com will usually not stop billing.
Always cancel where the payment was processed: Apple for iOS purchases, Google for Android purchases, or x.com for web/Stripe purchases.
The table below compares common methods for cancelling and refund expectations by platform.
Use the method matching your original purchase to avoid delays.
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| iOS App Store | Cancel via your Apple account Subscriptions in the App Store. | Refunds handled by Apple per Apple policy. | Use App Store for all billing changes for iOS purchases. |
| Google Play | Cancel via Google Play Store > Subscriptions. | Refunds handled by Google per Google policy. | Contact Google for refund requests; X does not control Google Play refunds. |
| Web (Stripe via x.com) | Cancel via Manage Subscription on the creator’s profile page on x.com. | X generally does not refund amounts already paid; only future billing is stopped. | Some users report missing Manage Subscription controls or web cancellation issues. |
X Asia Pacific Internet Pte. Ltd. (formerly Twitter Asia Pacific Pte. Ltd.) is registered at:
10 Collyer Quay, #10‑01, Ocean Financial Centre, Singapore 049315
For billing or refund disputes, identify the platform used to purchase before contacting support to avoid being redirected between providers.
Retain receipts and screenshots to support any refund or dispute requests with Apple, Google, or X.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.