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Cancel VINTAGE CELLARS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vintage Cellars service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vintage Cellars: Easy Method
What is Vintage Cellars
Overview
Vintage Cellars is a retailer offering a curated selection of fine wines and spirits, with a focus on premium and hard-to-find labels.
The business model includes online sales and membership-style offerings for personalised selections and deliveries.
Services and channels
Services are offered via websites and may include in-store purchases and shipped orders.
There is no distinct app-store cancellation policy located in available company materials.
How to cancel Vintage Cellars
Cancel via the website
- If you ordered on the main site (vintagecellars.com), orders may be cancelled at any time provided they have not shipped.
- Locate your order number and account details before contacting support or using an online cancellation form.
Cancel for alternate site / pickup orders
- On the alternate site (vintagewinecellars.net), cancellations must be made before orders are picked up for shipment.
- After pickup for shipment, cancellation is not permitted; you may need to follow the returns process (which can include restocking fees).
App Store and Google Play purchases
- No app-store-specific cancellation policy was found in available material.
- If you subscribed via an app store, check the App Store / Google Play subscription settings and receipts for cancellation steps.
What happens when you cancel
Orders and deliveries
If an order has not shipped you can typically cancel and prevent shipment.
If shipment or pickup has begun, cancellation may be blocked and you will need to use returns procedures instead.
Account status and renewals
Cancellation generally stops future renewals or deliveries for the membership or order cycle.
Confirm any remaining obligations (e.g., unpaid charges or pending shipments) with customer support.
Data and records
Company materials do not clearly state the retention or deletion policy for customer data after cancellation.
Ask support for details if you require account deletion or records retention information.
Will I get a refund?
General refund rules
Refund entitlement depends on the site, order status and whether returns are authorised by the company.
No automatic statutory 14-day cooling-off period is stated in available company policies.
Site-specific refund details
- vintagecellars.com: Returns require prior authorisation and are subject to a 20 - 25% restocking fee; freight charges are non-refundable. Custom orders may incur cancellation charges or be non-cancelable.
- vintagewinecellars.net: In-store unopened items may be returned within 15 days for refund or exchange. Shipped orders may be refunded or credited if incorrect or unsatisfactory, less shipping and a 10% restocking fee. Alcohol sales are treated as final.
Exceptions and conditions
Restocking and shipping fees can reduce the refund amount significantly; custom or specially ordered items often carry extra charges.
Always request return authorisation before sending items back to avoid refusal of refund.
Vintage Cellars plans and pricing
Where to check pricing
Pricing and plan details should be verified on the official Vintage Cellars website or in your account portal.
Do not rely on third-party summaries for current prices or membership fees.
Do not assume amounts
No publicly verified pricing in SGD is available in the materials used here.
Any fees for storage, insurance, restocking or shipping are set by the company and should be confirmed directly.
Your consumer rights in Singapore
Relevant laws
Singapore consumer protections (for example, the Consumer Protection (Fair Trading) Act) provide baseline rights for fair trading practices.
These laws cover misleading practices and unfair contract terms but do not automatically override specific return policies in all circumstances.
Cooling-off period and refunds
Available company policies do not mention a statutory 14-day cooling-off right for these purchases.
If you believe your consumer rights under Singapore law have been breached, consider contacting a consumer advice body or legal advisor for next steps.
Customer experiences
Reported issues
Some customers have reported problems including incorrect pricing, promotions not applying, delivery delays and website functionality issues.
Complaints also include double charging, poor customer service responsiveness, and chaotic delivery handling.
What this means for you
Expect to verify order totals, confirm promotions before completing payment, and keep documentation of communications.
If you experience issues, retain screenshots, receipts and timestamps to support any refund or dispute request.
Documentation checklist
Essential items to have ready
- Order number and date
- Account email and customer name
- Receipt or proof of payment
Items for returns or disputes
- Photos of the product (if damaged or incorrect)
- Original packaging and labels
- Correspondence with customer service (emails, chat logs)
Common mistakes
Canceling too late
A frequent error is attempting to cancel after the item has shipped or after the order has been picked up for shipment.
Once shipment/pickup has started, cancellation may be refused and you must use the returns process instead.
Expecting full refunds without fees
Assuming you will receive a full refund is risky - restocking and freight fees often apply, and custom orders can be non-refundable.
Always check for restocking fees and whether shipping charges are refundable before cancelling.
Comparative recap
Quick platform comparison
| Platform | Cancellation policy | Refunds | Period |
|---|---|---|---|
| Web (vintagecellars.com) | Orders can be cancelled any time if not shipped. | Returns need authorisation; 20 - 25% restocking fee; freight non-refundable; custom orders may have charges. | Before shipment |
| Web (vintagewinecellars.net) | Cancel before orders are picked up for shipment; after pickup cannot cancel (only return). | In-store: unopened within 15 days. Shipped: refund or credit less shipping and 10% restocking fee. Alcohol sales final. | Before pickup |
| App Store / Google Play | No app-store-specific cancellation policy found in company materials. | No explicit app-store refund policy found; check App Store / Google Play rules for subscriptions. | Varies by store |
After cancelling
Follow-up steps
Keep confirmations of the cancellation and any communication from the company until the matter is fully resolved.
Monitor your card or bank statement for any refunds or ongoing charges after cancellation.
Where to seek further help
Contact Vintage Cellars customer support through the official website or your order confirmation for specific account enquiries.
If you need consumer advice in Singapore, consult local consumer protection resources or legal advisors for guidance on disputes.
Address
Registered office
51 ANSON ROAD #02-61 ANSON CENTRE SINGAPORE 079904
This address has been associated with Vintage Cellar Pte Ltd in available records.
Company status note
Online records indicate the company may have changes to its registration status; confirm current trading status before relying on the address for service.
If you plan to visit or correspond by post, verify contact details on the official website or recent communications first.