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Cancel ZEN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Zen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zen: Easy Method
What is Zen
Overview
Zen is a mental-wellness app offering guided meditations, sleep aids and mindfulness content through in-app purchases and premium unlocks. The app is listed on the Singapore Apple App Store and is distributed by MoveNext, Ltd.
How it’s delivered
Content and premium features are delivered inside the app as in-app purchases or subscriptions via the App Store ecosystem. Billing and refunds for App Store purchases are handled under Apple’s policies.
How to cancel Zen
Cancel via Apple App Store (Singapore)
- Open the Settings app on your iPhone/iPad and tap your name (Apple ID).
- Tap Subscriptions, locate "Zen" or "Zen Premium" and tap Cancel Subscription.
- Cancel at least 24 hours before the current period ends to prevent auto-renewal.
- You keep access to paid content until the end of the paid term.
Cancel via Zen provider or web
- If you subscribed via a Zen account on the provider website or in-app billing not tied to Apple, sign in to your account and follow subscription or billing settings to cancel.
- If no self-serve option exists, contact Zen support with your purchase details and request cancellation; expect the cancellation to take effect at the end of the current billing cycle.
What happens when you cancel
Access after cancellation
After cancellation you generally retain access to premium content until the end of the current paid period. Access does not end immediately upon cancel request.
Billing and renewals
Auto-renewal stops after the current period. To avoid an unwanted renewal, cancel at least 24 hours before the period ends for Apple-managed subscriptions.
Data and account
Your account and downloaded content usually remain on your device. The provider may retain account data per its privacy policy; check Zen’s terms for specifics.
Will I get a refund?
Apple App Store refunds
- Apple handles refund requests for App Store charges; providers generally do not issue refunds for purchases charged through Apple.
- Submit refund requests through Apple’s Report a Problem or App Store support - refunds are subject to Apple’s policies, not the app provider’s terms.
Provider refunds and exceptions
- Web or direct purchases may be subject to the provider’s refund policy; many digital subscriptions do not offer mid-period refunds.
- No statutory 14-day cooling-off right typically applies to downloaded digital content in Singapore once delivery has occurred.
Zen plans and pricing
Available in-app purchase options
Below are the Zen Premium in-app purchase price points as listed on the Singapore App Store (MoveNext, Ltd) as of August 21, 2025.
| Plan | Price | Period | Features |
|---|---|---|---|
| Zen Premium | S$4.48 | One-time In-App Purchase (likely Monthly-equivalent offer) | Unlock Premium content |
| Zen Premium | S$6.48 | One-time In-App Purchase (higher-tier content bundle) | Unlock Premium content |
| Zen Premium | S$14.98 | One-time In-App Purchase | Unlock Premium content |
| Zen Premium | S$43.98 | One-time In-App Purchase | Unlock Premium content |
| Zen Premium | S$48.98 | One-time In-App Purchase | Unlock Premium content |
| Zen Premium | S$50.98 | One-time In-App Purchase | Unlock Premium content |
| Zen Premium | S$68.98 | One-time In-App Purchase (largest bundle) | Unlock Premium content |
Your consumer rights in Singapore
Legal overview
Singapore’s Consumer Protection (Fair Trading) Act prohibits unfair contract terms and practices that create a significant imbalance between parties.
However, in-app digital purchases made through stores (Apple/Google) are governed largely by the platform’s terms; standard cooling-off rules for physical goods do not usually apply to delivered digital content.
How to seek redress
If you believe a term is unfair or you were misled, you can raise the issue with the Consumer Association of Singapore (CASE) or pursue other local consumer remedies.
For App Store charges, also contact Apple support because Apple controls billing and refund decisions for purchases on its platform.
Customer experiences
Positive feedback
Some users report that certain Zen-family products provide a simple, smooth user experience with easy-to-use interfaces and helpful content for mindfulness and HR-related tasks (different Zen products vary).
Positive comments focus on ease of use and straightforward design.
Negative feedback
Public reviews across different “Zen” services include complaints about poor communication, unexpected fees, account issues and difficulty obtaining refunds in some cases.
These are not all specific to the meditation app; check reviews to verify the exact product and issues before acting. See user reviews for broader context: sitejabber - zen.com reviews.
Documentation checklist
What to gather before contacting support
- Receipt or order confirmation (App Store purchase history or email receipt).
- Apple ID used for the purchase and date of transaction.
- Subscription name (e.g., Zen Premium), amount charged and billing period.
- Screenshots of subscription settings, App Store purchase entry, and any correspondence with support.
How to present your case
- State clearly whether you want cancellation only or a refund request.
- Attach receipts and transaction IDs; include timestamps and device details if relevant.
Common mistakes
Cancelling too late
Waiting until the last moment may result in an unwanted renewal because Apple requires cancellation at least 24 hours before period end to stop auto-renewal.
Always check your subscription end date in Settings and cancel early if you do not want another billing cycle.
Assuming automatic refunds
Many users assume a refund will be issued on cancellation; in the App Store ecosystem refunds are handled by Apple and are not guaranteed.
Do not rely on provider promises for App Store charges - submit refund requests via Apple’s channels when needed.
Comparative recap
Quick comparison
| Aspect | Zen (what to expect) | Period |
|---|---|---|
| Cancellation method | Via Apple Subscriptions in Settings or provider account/support for web purchases | Varies (in-app / account) |
| Refund policy | Refunds for App Store purchases handled by Apple; provider refunds uncommon for mid-period cancellation | Varies |
| Access after cancel | Access retained until end of paid period | Until period end |
| Pricing model | Multiple one-time in-app purchase price points listed as Zen Premium bundles | One-time In-App Purchase |
After cancelling
What to monitor
Check your Apple ID purchase history to confirm no further renewals are charged after the cancellation effective date.
Keep receipts and screenshots until billing and access status are confirmed.
Helpful links
- Zen app listing (App Store, Singapore): Zen on the Singapore App Store
- Community reviews for broader context: sitejabber - zen.com reviews
Address
Location
1 Goldhill Plaza, #03 - 39, Singapore 308899.
Notes
There are multiple services and entities called “Zen” in Singapore and internationally. The address above may correspond to a local point of contact referenced in available information; confirm the correct provider before sending formal correspondence.