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I hereby notify you of my decision to terminate the contract relating to the Ecwid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ecwid: Easy Method
What is Ecwid
Overview
Ecwid is an e-commerce platform that lets businesses add an online store to an existing website, social channels, and marketplaces quickly.
The service offers tiers with different product limits, integrations, and support levels to suit solopreneurs and growing merchants.
Where it’s offered
Ecwid is available globally and has an iOS app listed in the Singapore App Store for local users.
Pricing and billing may be handled directly by Ecwid or through platform stores (Apple/Google) depending on how the subscription was purchased.
How to cancel Ecwid
Cancel via Ecwid admin (web)
- Sign into Ecwid admin.
- Go to My Profile → Billing and Plans.
- Click “Cancel plan subscription”.
- Cancellation is immediate - it stops future charges, removes stored payment methods, and restricts paid features.
Cancel via platform stores
- If you bought the subscription in the Apple App Store, open your Apple account’s Subscriptions and cancel there; Ecwid web admin cannot cancel App Store subscriptions.
- If you subscribed through Google Play, cancel via your Google Play account’s Subscriptions; web admin cancellation will not stop Google Play charges.
What happens when you cancel
Access and features
When you cancel an Ecwid web subscription, paid features are restricted immediately according to your plan downgrade.
Stored payment methods associated with the account are removed when you cancel from the Ecwid admin.
Billing and renewals
Cancellation through Ecwid admin stops future charges right away; it does not retroactively change already processed charges.
If billed through Apple or Google, cancelling must be done with the respective store to stop future renewals from that platform.
Will I get a refund?
Ecwid subscription refund policy
Ecwid subscription fees are non‑refundable once charged; cancelling does not generate a refund for unused time.
This no‑refund rule applies to subscriptions billed directly by Ecwid via the web admin.
Exceptions and payment processors
- Subscriptions bought via Apple App Store or Google Play are subject to those platforms’ refund policies, not Ecwid’s.
- For order payments processed through PayPal Checkout or Lightspeed Payments, merchants can issue order-level refunds from Ecwid admin; transaction fees may not be returned.
Ecwid plans and pricing
Price list (Singapore)
The table below shows Ecwid plan names, SGD prices and key features as listed in verified data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Venture Monthly | S$39.98 | monthly | List up to 100 products; social sell; App Market; chat & email support |
| Venture 3‑Month (promo) | S$99.98 | 3 Months | Likely Venture tier prorated for 3 months (same features as Venture) |
| Business Monthly | S$79.98 | monthly | List up to 2,500 items; abandoned cart emails; Mailchimp; staff permissions; multilingual storefront |
| Business 3‑Months | S$199.98 | 3 Months | Likely Business tier prorated for 3 months |
| Unlimited Monthly | S$199.98 | monthly | Unlimited listings; 12 hours custom development; priority support |
| Venture Annual | S$399.98 | annual | Annual payment for Venture tier |
| Unlimited 3‑Months | S$499.98 | 3 Months | Likely Unlimited tier prorated 3‑month offering |
| Unlimited Annual | S$1,499.00 | annual | Annual payment for Unlimited tier |
Your consumer rights in Singapore
Statutory protections
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) against unfair contract terms and misleading practices.
Ecwid’s stated no‑refund policy and account/data handling are subject to these statutory rules if deemed unfair or misleading.
Practical steps and remedies
- Keep records of purchase receipts, billing statements, cancellation confirmations, and any support correspondence.
- If billed via credit card, consider a chargeback with your issuer if you believe terms were unfairly enforced.
- For App Store or Google Play purchases, pursue refunds and disputes via Apple or Google mechanisms first.
Customer experiences
Positive feedback
Users often praise Ecwid for an intuitive interface, simple setup, and good value for merchants who don’t want to rebuild websites.
Reported positives include responsive product updates and easy WordPress integration for non‑developers.
Negative feedback
Complaints include slow page loading, fewer app integrations compared to larger platforms, and frustration over pricing changes.
Some users also report dissatisfaction with support quality and difficulties tied to perceived abrupt plan or policy changes.
Documentation checklist
Before you cancel
- Download invoices and billing history from Ecwid admin (My Profile → Billing and Plans).
- Export product, customer, and order data if you need local copies before access changes.
After cancellation actions to keep
- Save the cancellation confirmation email or screenshot the cancellation screen.
- Retain payment statements showing the last charge date for any refund/chargeback queries.
Common mistakes
Assuming web cancel stops App Store/Google Play
Many merchants try to cancel from Ecwid web admin but forget that App Store or Google Play subscriptions must be cancelled through those stores.
Always check which merchant handled the billing before assuming cancellation was completed.
Expecting automatic refunds
Some users expect prorated refunds after cancelling; Ecwid’s policy is that subscription charges are non‑refundable once processed.
If you need a refund for a platform purchase, contact Apple or Google as appropriate - Ecwid cannot issue those refunds.
Comparative recap
Quick feature comparison
The table below compares cancellation and refund handling across Ecwid web admin, Apple App Store, and Google Play per verified data.
| Feature | Ecwid (Web) | Apple App Store | Google Play | Period |
|---|---|---|---|---|
| How to cancel | Ecwid admin: My Profile → Billing and Plans → Cancel plan subscription | Cancel in your Apple account’s Subscriptions | Cancel in your Google Play account’s Subscriptions | N/A |
| Refunds for subscriptions | No - subscriptions non‑refundable once charged | Handled by Apple’s refund policy | Handled by Google Play’s refund policy | N/A |
| Order-level refunds | Merchants can refund orders via Ecwid admin (PayPal/Lightspeed Payments supported) | Platform seller policies apply | Platform seller policies apply | N/A |
| Effect of cancel | Immediate - stops future charges, removes payment methods, restricts paid features | Stops App Store renewals once cancelled | Stops Google Play renewals once cancelled | N/A |
After cancelling
Immediate steps
Confirm cancellation receipt and verify billing statements to ensure no further charges appear from the same billing source.
Download any remaining data you need from your store before paid features are removed.
Helpful links
- Ecwid pricing page
- Ecwid on the Singapore App Store
- Local overview of e-commerce platforms (reference)
Address
Ecwid headquarters (for general correspondence)
144 West D Street, Suite 103, Encinitas, CA 92024, United States.
What to include in correspondence
- Your Ecwid account email and store ID.
- Clear statement of action requested (cancellation confirmation, refund request, data export) and relevant dates.