Cancellation Rodan + Fields: Easy Method

What is Rodan + Fields

Brand overview

Rodan + Fields is a skincare company known for clinically tested products and regimen-based offerings focused on aging, acne, and sensitivity.

The company operates through ecommerce and a consultant network; some programs include subscription-style auto-ship options (PC Perks).

How products are sold

Products are typically sold as one-time purchases or via the PC Perks subscription program for discounted prices and recurring shipments.

Availability and local pricing in Singapore may depend on third-party importers or individual consultants rather than a dedicated Singapore retail site.

How to cancel Rodan + Fields

Cancel PC Perks (online)

To cancel a PC Perks subscription, log into your PC Perks account and use the account dashboard controls for subscription status changes.

• Log into your PC Perks account.
• Go to "Change My PC Perks Status".
• Select "Delay or Cancel My PC Perks" and submit the request.
• Submit at least 5 business days before the next auto-shipment to avoid the upcoming charge.

When to contact support

If you cannot access the dashboard, or if charges continue after cancellation, contact customer support for assistance as soon as possible.

Keep screenshots and order numbers ready when you contact support to speed up resolution.

What happens when you cancel

Subscription stops future shipments

Cancellation should stop future auto-shipments and billing once it is processed before the next shipment cutoff.

If cancellation is submitted after the 5-business-day window, the next scheduled shipment may still be processed.

Account access and data

After cancellation you typically retain access to your account for order history and support interactions, but you will no longer receive recurring shipments.

Any personal data retention follows the company policy; keep copies of confirmation emails and cancellation receipts for your records.

Will I get a refund?

Standard refund window

Rodan + Fields has a 60-day money-back guarantee for returns made within 60 days of purchase; eligible returns may receive a full refund (excluding shipping/handling).

This applies to products returned unused or as allowed under the return process and the satisfaction guarantee timeframe.

Return processing and exceptions

A Return Authorization Form and return process indicate that refunds are typically processed within about 10 - 15 business days after the return is received.

Exceptions may include shipping/handling fees and returns submitted outside the 60-day window or contrary to return instructions.

Reference: Return Authorization Form summary.

Rodan + Fields plans and pricing

Pricing table overview

The table below lists the available third-party and estimated pricing items found for Singapore context.

Prices include imports or USD conversions where noted; local consultant pricing may vary.

Pricing notes

Only third-party and US-based price listings were found; no official Singapore consumer prices were located in the verified sources.

For precise local pricing, contact a local consultant or importer directly, as shown prices are estimates or import listings.

Your consumer rights in Singapore

Right to cancel subscriptions

For PC Perks subscriptions, customers may cancel via their account dashboard and should submit cancellation at least 5 business days before the next shipment cutoff.

If you experience problems cancelling online, escalate to customer support and keep documentation of your attempts.

Right to refunds and support

Customers have the right to return products within 60 days for a full refund (excluding shipping) under the satisfaction guarantee described in available summaries.

Be aware of potential delays; refunds are typically processed within around 10 - 15 business days after receipt of returned items.

Customer experiences

Positive feedback

Some customers report strong satisfaction with product results and long-lasting effects from individual purchases.

Example positive feedback is visible on review aggregators where users praise product performance.

Negative feedback and service issues

Other customers report difficulties with account deactivation, recurring charges despite cancellation efforts, and delays or unresponsiveness from support channels.

For public examples and aggregated complaints see reviewer pages and complaint boards linked below.

Sources: Trustpilot reviews, ComplaintsBoard reports.

Documentation checklist

What to prepare before cancelling

• Account login details (email, password) for PC Perks.
• Order number(s) and last billing/shipment date.
• Payment method details and copies of recent statements if disputed charges occur.

What to prepare for returns or disputes

• Receipt or proof of purchase and date of purchase.
• Photos of products (if claiming defects) and tracking numbers for returned shipments.
• Copies/screenshots of cancellation confirmations or support correspondence.

Common mistakes

Missing the cutoff window

A frequent mistake is attempting cancellation too close to the next auto-shipment date; the required window is at least 5 business days.

If you cancel after the window you may still be billed for the upcoming shipment and need to request a return or refund instead.

Poor documentation and delayed escalation

Not saving confirmation emails, order numbers, or screenshots of dashboard actions makes disputes harder to resolve.

Escalate to customer support quickly and retain records if charges continue after cancellation attempts.

Comparative recap

Comparison overview

The table below summarizes cancellation ease, refund window, and typical resolution times based on verified data and reported experiences.

Use this for a quick decision guide when managing subscriptions or returns.

After cancelling

Follow-up steps

After cancelling, keep confirmation emails and check your bank/credit statements for any further charges.

If you intend to return products, request and follow the specified return authorization instructions promptly.

Helpful links and references

For a summary of the Return Authorization Form and process: Return Authorization Form summary.

For public feedback and reported experiences, see reviews and complaint listings: Trustpilot, ComplaintsBoard.

Address

Corporate address (common for correspondence)

Rodan And Fields, Attn: Customer Service, 60 Spear Street, San Francisco, CA 94105, United States of America

Use this address for formal written correspondence if required by your bank or for registered mail when escalating unsolved disputes.

Local contacts

Local pricing and distribution in Singapore may be managed by independent consultants or importers; contact your consultant for local support and pricing details.

Keep records of any local contact information and communication for follow-up.