Cancellation Myus: Easy Method

What is Myus

Service overview

MyUS provides U.S. mailing addresses and international package forwarding so shoppers outside the United States can buy from U.S. retailers and have goods shipped overseas.

The service includes membership plans with features such as package consolidation, storage, and discounted international shipping rates.

Typical users

Customers include individual shoppers, expatriates, and small businesses that need a U.S. delivery address or consolidation and international shipping services.

MyUS offers both pay-per-use and subscription plans to suit occasional buyers and frequent shippers.

How to cancel Myus

Written cancellation (recommended)

• Prepare a written cancellation notice including your full name and MyUS account number.
• Send the notice by email, fax, postal mail, or via your MyUS online account as allowed by MyUS.
• Keep a copy of the sent message and proof of delivery (email timestamp, tracked mail receipt, or fax confirmation).

Platform and special-case cancellations

• App-store subscriptions (Apple App Store or Google Play) must be cancelled through the platform's subscription management; MyUS cannot stop billing for those subscriptions.
• If you subscribed annually and want a prorated refund, state this clearly in your written notice and request confirmation.
• If cancelling orders on shopping.myus.com, note that most orders cannot be cancelled once processed; refunds apply only if MyUS cancels for stock, pricing or export reasons.

What happens when you cancel

Access and account status

After successful cancellation, your membership will not renew at the next billing cycle.

Access to subscription benefits (free storage, consolidation, discounts) ends per MyUS' billing and service cutoff rules.

Billing, processing and data

Any applicable refunds are processed to the original payment method; timing depends on MyUS and your bank.

MyUS may retain account records and transaction history per its terms and applicable policies.

Will I get a refund?

Standard refund rules

• Annual memberships: eligible for prorated refunds for unused time; refunds typically processed within 10 business days after successful cancellation.
• Monthly and setup fees: non-refundable under MyUS terms and conditions.

Order refunds and exceptions

• If MyUS cancels a shopping.myus.com order due to stock, pricing, or export restrictions, you will typically receive a refund for item cost plus shipping to the original payment method, usually within about 14 days.
• If you cancel after an order has been processed, seller or MyUS cancellation fees may apply and you will typically bear return-shipping costs.

For more detail on cancel and refund procedures, see a cancellation guide at Postclic: Cancel MyUS.

Myus plans and pricing

Overview of available plans

The table below lists common MyUS plan names, converted approximate prices in SGD, billing period, and key features.

Prices are approximations from USD-to-SGD conversions and may change; always confirm on MyUS before purchasing.

Your consumer rights in Singapore

Cooling-off and the CPFTA

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) can give a 14-day cooling-off right for services in some cases unless that right is expressly waived.

MyUS' publicly available policies do not explicitly confirm a statutory 14-day cooling-off; their terms note that immediate service commencement can affect refund rights.

Practical guidance for Singapore consumers

• Retain written proof of cancellation (email, timestamps, tracked mail receipts).
• If you asked for immediate service start, expect that full refunds may be limited to proportional charges or may be waived.
• If refunds are delayed, follow up promptly with MyUS and your bank, citing your proof of cancellation and account details.

Customer experiences

Positive feedback

Some reviewers praise MyUS for fast international delivery, careful packaging, and helpful refunds in exceptional cases.

Examples include positive SiteJabber and Trustpilot comments about successful deliveries and respectful customer service.

See aggregated reviews: SiteJabber: MyUS reviews

Common complaints

Frequent negative reports include delays, high or unexpected storage fees, disputed dimensional weight calculations, and unsatisfactory customer support responses.

Review sources include multiple Trustpilot reports documenting service delays, communication gaps, and refund difficulties.

See Trustpilot: MyUS reviews

Documentation checklist

Essential documents to keep

• Copy of your written cancellation notice with date and time.
• Your full name, MyUS account number, and any membership or order numbers.
• Proof of delivery for postal or fax cancellation (tracking or confirmation).

Refund and order records

• Bank or card transaction records showing attempted refunds or charges.
• Order confirmation emails and tracking numbers for shopping.myus.com orders.
• Customer support chat transcripts, case/ticket numbers, and email replies.

Common mistakes

Missing required information

Customers sometimes omit their MyUS account number or full name in cancellation notices, delaying processing.

Always include explicit account identifiers and request written confirmation.

Assuming platform cancellations are automatic

Many users expect MyUS to stop app-store billing; however, Apple and Google subscriptions must be cancelled in the respective app-store accounts.

Also, assuming monthly/setup fees are refundable is a frequent mistake - MyUS terms mark them as non-refundable.

Comparative recap

At-a-glance comparison

The table below summarizes key points about cancellations, refunds, and common issues to help you decide next steps.

After cancelling

Follow-up actions

• Request written confirmation of cancellation and an estimated refund date.
• If you expect a refund, monitor your original payment method and keep transaction records for follow-up.

Where to find help and read other users' experiences

If you need step-by-step cancellation help, see a guide at Postclic: Cancel MyUS.

For independent user feedback, review community comments at Trustpilot: MyUS and SiteJabber: MyUS.

Address

Recommended cancellation mailing address

MyUS.com

5901 Breckenridge Parkway, Suite A, Tampa, Florida 33610, United States of America

Other corporate contact notes

The Tampa address is commonly cited for cancellations; MyUS also lists other corporate locations for general contact.

When mailing, use tracked postage and retain proof of posting to support any disputes or refund requests.