Cancellation Kogan First: Easy Method

What is Kogan First

Overview

Kogan First is a paid membership service that offers benefits for shopping on Kogan, such as free shipping on eligible orders and early access to sales.

The membership runs on a recurring subscription model and typically includes a 14-day free trial before paid billing begins.

How members sign up

Users can subscribe via the Kogan website, or through mobile app stores (App Store or Google Play) depending on how they start the trial or paid plan.

Billing and renewal are managed by the platform used to subscribe: website-managed subscriptions are handled on Kogan’s site, while app-store subscriptions are managed by Apple or Google.

How to cancel Kogan First

Cancel via Web (Kogan website)

• Sign in to your Kogan account on the Kogan website.
• Go to Account Settings or Membership settings and locate Kogan First.
• Choose the option to cancel auto-renewal; this stops future renewals.
• Cancellation during a paid period keeps benefits until the period ends; free-trial cancellation takes effect immediately.

Cancel via App Store / Google Play

• If you subscribed through the App Store, open your Apple subscription settings and cancel there.
• If you subscribed through Google Play, open Google Play subscriptions and cancel the Kogan First subscription.
• Important: cancel on the same platform you used to subscribe. Cancelling on the wrong platform may not stop auto-renewal.

What happens when you cancel

Access and membership period

If you cancel during a paid membership period, you retain Kogan First benefits until the paid period expires.

If you cancel during the 14-day free trial, membership ends immediately and you incur no charges.

Renewals and data

Cancellation prevents future automatic renewals but does not delete your Kogan account or order history.

Kogan may retain membership and billing records under its normal data policies; contact Kogan support for data deletion requests.

Will I get a refund?

Free-trial cancellations

• If you cancel during the 14-day free trial, no fees are charged and no refund is necessary.
• Free-trial cancellation takes effect immediately.

Paid-period cancellations and exceptions

• Paid Kogan First fees are generally non-refundable once the paid period has started.
• Exceptions may apply if Kogan expressly offers a refund or if an amendment to terms adversely affects you and you cancel within 14 days (per Kogan’s terms).
• Some users have received full or pro‑rata refunds when contacting support promptly - this is at Kogan’s discretion.

Kogan First plans and pricing

Pricing summary

Below are reported plan options and approximate SGD prices converted from AUD as sourced.

No Singapore-specific official pricing was found in the verified sources; figures are approximations.

Your consumer rights in Singapore

General guidance

Consumer protections and remedies can vary by jurisdiction. In Singapore, there are agencies that assist with unfair trading practices and dispute resolution.

Keep in mind statutory guarantees and contract terms may affect your options; check relevant local consumer guidance for specifics.

Practical steps you can take

• Record dates of sign-up, cancellation, and any charges, plus screenshots of emails and account pages.
• Contact your card issuer or bank promptly to query or dispute unexpected charges if you cannot resolve the issue with Kogan.
• Consider contacting the Consumers Association of Singapore (CASE) for advice or dispute mediation if needed.

Customer experiences

Positive reports

Some customers report that contacting Kogan support soon after unintended charges resulted in full or pro‑rated refunds.

Users have noted that cancelling within the first day after being charged sometimes led to a goodwill full refund.

Negative reports

Many users report unexpected opt-out signups, unclear billing emails, difficulty reaching support, and delayed refund responses.

Some users had to escalate disputes through banks or consumer agencies to stop persistent unauthorized charges.

Documentation checklist

What to collect before you cancel

• Account email and username used for Kogan.
• Subscription confirmation email, trial start date, and any payment receipts.
• Details of the platform used to subscribe (Website, App Store, Google Play).

What to keep after cancelling

• Proof of cancellation (screenshots or confirmation messages).
• Bank or card statements showing charges and any refunds.
• Any correspondence with Kogan support and reference numbers.

Common mistakes

Wrong cancellation platform

Cancelling on the wrong platform (for example, cancelling on the website when you subscribed via Google Play) can leave the subscription active and allow renewals to continue.

Always cancel using the same platform used for the original subscription to avoid continued billing.

Failing to document and act promptly

Not saving confirmation screenshots or waiting too long to dispute a charge can make refunds harder to obtain.

Prompt action and retaining documentation increase the chance of a quick resolution or goodwill refund.

Comparative recap

Quick side-by-side

The table below compares the commonly reported plans, prices, and key points to help you decide which action to take.

After cancelling

Follow-up steps

• Save cancellation confirmation and check that no further renewals occur on your card or account.
• If you were charged unexpectedly, contact Kogan support and request a refund; mention prompt cancellation where applicable.

Helpful links

• Kogan First help centre (Kogan)
• Step-by-step cancellation guidance (Postclic)
• User reviews and experiences summary

Address

Postal contact

Kogan Australia Pty Ltd, Attn: Customer Service, 139 Gladstone St, Melbourne VIC 3205, Australia.

For formal correspondence you may send a letter to the address above; include account details and a clear request to cancel and request any refund you seek.