Cancellation Scentbox: Easy Method

What is Scentbox

Overview

Scentbox is a subscription service that sends fragrance samples (and optional full-size purchases) based on your preferences. It delivers monthly samples so you can try designer perfumes and colognes before buying full bottles.

Service model

Subscribers pick a plan and receive one scent sample per month in a refillable container. Multi-month prepaid plans are billed up front for the term chosen.

How to cancel Scentbox

When to cancel

Cancel before the next billing date to stop future charges. If you are already charged for the current period, that box will still ship.

Cancellation methods (step-by-step)

• Web (Account): Sign in to your Scentbox account on the Scentbox website and cancel your monthly or premium subscription prior to the next billing date.
• Email: Send a cancellation request to [email protected]. Include your account email, subscription plan, and last 4 digits of your payment method. Keep copies of your sent message and any replies as proof.
• Phone: Call customer service at 1-844-782-9629 and request cancellation. Note the agent name, time, and any confirmation number you receive.
• Registered Mail: Send a signed cancellation letter by registered/certified mail to the corporate address for the strongest proof. Useful if you later need to dispute charges.

What happens when you cancel

Access and shipments

Cancelling stops future renewals but already-charged boxes for the current period will still ship. Exchanges or free monthly options for that month remain subject to the normal rules.

Billing and account data

After cancellation you should stop seeing future charges. Keep a record of the cancellation confirmation. Scentbox may retain account data per its policies.

Will I get a refund?

Official refund policies

Monthly subscription charges are non-refundable. Cancel before the billing date to avoid future charges, but the current month’s charge remains and the box will still be shipped.

Multi-month (prepaid) subscriptions are billed upfront for terms such as 6 or 12 months. Cancellations take effect at the end of the term; no refunds for unused months unless local law requires otherwise.

Exceptions, exchanges and returns

• Gift subscriptions: Cannot be cancelled and are non-refundable once purchased.
• Fragrance exchange: Subscribers are entitled to one free exchange per month (up to 5 per year) if the sample is at least 90% full.
• Full-size returns: Full-size bottles may be returned within 30 days of delivery for store credit only, if unused and unopened.

Scentbox plans and pricing

Plan list

Below are the subscription plan names, sample prices and features as reported (USD). Shipping to Singapore is calculated at checkout.

Notes about currency

No official SGD pricing is published. USD prices require conversion and may incur extra shipping or fees at checkout.

Your consumer rights in Singapore

Local protections

Even if Scentbox policy states no refunds for monthly or prepaid plans, Singapore consumer protection laws may apply if the service is misleading or fails to deliver as promised.

How to escalate

• Keep records of billing, cancellation communications, shipment status, and the terms shown at signup.
• If unauthorized charges continue after valid cancellation, contact your card issuer to dispute the charge and consider filing a complaint with the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

• Users report fast, reliable service, better containers, and a large fragrance library.
• Some customers praise quick resolution of shipping issues and responsive customer service for lost or in-transit replacements.
• Instances exist where mistakes (wrong perfume) were promptly corrected and led to re-subscription.

Negative feedback

• Reports of postage or reshipment problems and lack of tracking for reshipments in some cases.
• Some customers experienced charges persisting after multiple cancellation attempts.
• There are accounts of delayed or no responses to email cancellation requests.

Documentation checklist

What to keep

• Account email and subscription plan details (screenshot of plan page at signup).
• Billing records and bank/card statements showing charges and charge dates.
• Copies of cancellation requests (email, registered mail receipt) and any confirmations from Scentbox.
• Tracking details and delivery notices for shipped boxes.

How to organise

• Store emails in a dedicated folder or export them as PDFs.
• Make a short timeline of actions (date/time of emails, calls, and any responses) to simplify disputes.

Common mistakes

Timing errors

Waiting until after the billing date to cancel is a frequent error. If you cancel after the renewal is processed you will still be charged for that period and the box will ship.

Proof and contact mistakes

Relying on verbal confirmation only or failing to save email or registered-mail receipts reduces your ability to dispute continued charges.

Another common mistake is assuming app-store or third-party cancellation applies - Scentbox does not offer an app subscription via App Store/Google Play, so cancellations must follow Scentbox's methods.

Comparative recap

Quick comparison

The table below summarizes Scentbox’s key consumer-facing behaviors for quick reference.

How to interpret

Use this recap when deciding whether to subscribe or when preparing to cancel so you know expected outcomes and limitations.

After cancelling

What to expect

Expect to stop being billed after the cancellation date, although already-processed charges will not be refunded under normal policy and the current box will ship.

Look for a confirmation email or phone reference number and save it with your records.

Helpful links and resources

• Independent overview and cost analysis: Is Scentbox worth it? (nolott)
• Third-party review and subscription summary: Scentbox review (TopConsumerReviews)
• If charges persist after cancellation, contact your card issuer and consider filing a complaint with CASE (Consumers Association of Singapore).

Address

Corporate address

Scentbox corporate mailing address (use for registered/certified mail):

9350 Wilshire Blvd Ste 203, Beverly Hills, California 90212, United States

Mailing tips

Send a signed cancellation letter by registered or certified mail and keep the postal receipt and tracking number as proof of delivery.

Include account email, full name, subscription plan, and last 4 digits of the payment method in your letter to avoid processing delays.