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Cancellation Shopback: Easy Method
What is Shopback
Overview
ShopBack is a cashback and rewards platform that helps users earn money back on purchases from partnered online retailers in Singapore.
It offers a free service for cashback tracking and an optional paid membership (ShopBack Plus) with extra perks.
Main features
Core features include tracked cashback on purchases, occasional promotional events, and a digital payments option called ShopBack Pay.
Paid members get preferential cashback rates, priority service, and extra benefits during special events.
How to cancel Shopback
Cancelling ShopBack Plus (SB+ membership)
- Open your ShopBack account and go to the account or membership section.
- Use the cancellation link in your account to cancel SB+ at any time.
- Note: the membership fee is non-refundable even if you cancel mid-term (updated 19 Aug 2024).
Cancelling general ShopBack account or services
- There is no single documented public flow for cancelling all ShopBack services; check your account settings for available options (app/web).
- ShopBack’s Terms of Use allow ShopBack to suspend or terminate accounts for suspected fraud, abuse, or other reasons at its discretion.
- If you cannot find a cancellation option, contact customer support via the app or website messaging tools to request account closure.
What happens when you cancel
Access and membership effects
If you cancel ShopBack Plus, you will immediately lose Plus benefits after cancellation, but the fee paid for the current term will not be returned.
Free cashback tracking and basic account access typically remain unless the account is closed or suspended by ShopBack.
Account data and renewals
Automatic renewal of paid memberships stops after cancellation so you will not be charged in the next billing cycle.
Account data retention and deletion follow ShopBack’s policies; request account deletion specifically if you want data removed.
Will I get a refund?
Refunds for ShopBack Plus
- Membership fees for ShopBack Plus are non-refundable, including cancellations made mid-term (updated 19 Aug 2024).
- There is no general pro-rata refund for remaining days after cancelling SB+.
Refunds for purchases and ShopBack Pay
- For purchases made via ShopBack Pay, you must request a refund from the merchant within 14 days of purchase.
- The merchant must lodge the refund request with ShopBack within 60 calendar days of order creation for ShopBack Pay cases.
- Refunds are processed back to the original payment method and are subject to payment processor timelines.
- For ShopBack Pay store purchases, return to the store and request a refund within 14 days; timing varies by method (cashback/store credit immediate, bank card ~5 - 7 days).
Shopback plans and pricing
Plans summary
ShopBack offers a free basic service and a paid ShopBack Plus subscription with added benefits and preferential cashback.
The verified paid plan available in Singapore is a monthly ShopBack Plus plan with a first-month free trial.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| ShopBack Plus (monthly) | S$1.99 | monthly | Preferential cashback rates, ~0.5% extra; 1.2× Cashback on Plus Day; priority customer service; first month free trial |
Your consumer rights in Singapore
Statutory rights
Refund and cancellation on ShopBack largely depend on merchant policies and ShopBack Pay terms rather than a platform-wide cooling-off right.
Under Singapore law (for example, consumer protection statutes), consumers may have rights to remedies like repair, replacement, or refund for defective or misrepresented goods.
Dispute escalation
- If a merchant or ShopBack does not resolve a valid complaint, you may escalate to the Consumers Association of Singapore (CASE) for assistance.
- Keep full records of transactions and communications to support any complaint to CASE or other dispute resolution channels.
Customer experiences
Common complaints
Public review sites show a notable number of 1-star reviews claiming account blockage immediately after transactions without clear explanations.
Many users report issues with cashback tracking, missing or rejected cashback, and slow or unhelpful customer support responses.
Other reported issues and positives
Specific incidents include delayed or missing issuance of gift cards or vouchers and difficulties obtaining refunds in those cases.
On the positive side, users value the ability to earn cashback and the extra benefits available during promotions or with ShopBack Plus membership.
See user reviews for more context: Trustpilot - ShopBack.sg reviews
Read a commentary on ShopBack Plus pricing and value: MileLion article
Example user-reported gift card issue thread: Reddit incident
Documentation checklist
What to gather before contacting support
- Account email/ID and membership details (if cancelling SB+).
- Order numbers, merchant receipts, payment method details, and purchase dates.
- Screenshots of the transaction, tracking pages, and any error messages or voucher issues.
- Copies of previous communications with merchant or ShopBack customer support.
Tips for faster resolution
- State the desired outcome clearly (refund, voucher issuance, account closure) and include timelines.
- Provide concise, chronological evidence to support your claim when escalating to CASE or other channels.
Common mistakes
Assuming membership fees are refundable
A common mistake is expecting a pro-rata refund after cancelling ShopBack Plus; the fee is non-refundable even if you cancel mid-term.
Always check membership terms before subscribing to avoid surprise charges.
Delaying merchant contact for refunds
For ShopBack Pay purchases, waiting too long to contact the merchant can void refund windows - you must request refund from the merchant within 14 days.
Also ensure the merchant lodges the refund with ShopBack within 60 calendar days for ShopBack Pay cases.
Comparative recap
Quick comparison
| Item | ShopBack Free | ShopBack Plus | Refund rules (ShopBack Pay) | Period |
|---|---|---|---|---|
| Main benefit | Cashback tracking from partnered retailers | Higher cashback rates, priority support, Plus Day boosts | Merchant refund request within 14 days; merchant must lodge with ShopBack within 60 days | monthly |
| Price | Free | S$1.99 | Refunds processed to original payment method; timing varies by processor | monthly |
| Refund on membership | Not applicable | Non-refundable once paid | Store returns: 14-day window for in-store ShopBack Pay purchases; timing of refund varies | monthly |
After cancelling
What to check immediately
- Confirm cancellation in your account and check that automatic renewal is turned off.
- Save any confirmation emails or screenshots showing the cancellation timestamp.
Where to get help and feedback
- If you want to read other users’ experiences before or after cancelling, see reviews: Trustpilot - ShopBack.sg.
- For independent commentary on the value of ShopBack Plus, read: MileLion analysis.
- For examples of dispute incidents reported by users, see: Reddit thread.
Address
Registered office
65 Pasir Panjang Road, NTUC COMFORT Pasir Panjang Centre, Singapore 118506.
Additional office
77 Ayer Rajah Crescent, Singapore 138636.
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.