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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Shopee service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shopee: Easy Method
What is Shopee
Overview
Shopee is a leading e-commerce marketplace in Southeast Asia that connects buyers and sellers across many product categories. It offers app and web shopping, seller messaging, and payment options for consumers in Singapore.
Core services
Shopee provides marketplace listings, Shopee Mall branded stores, seller-buyer dispute resolution, and optional subscription services such as ShopeeVIP. Delivery and returns policies vary by seller and listing type.
How to cancel Shopee
Cancel before the seller ships
- Open the Shopee app or website and go to Orders > To be shipped or Order Placed/Processing.
- Select the order, choose Cancel Order, and pick a cancellation reason.
- Submit the cancellation; the seller may approve or reject the request.
When cancellation via app/web is unavailable
- If the seller does not respond in time the order is often auto-canceled and refunded.
- If the order is already marked as shipped, cancellation through the platform is typically not possible; you must wait for delivery and start a return.
- If needed, message the seller immediately and keep screenshots of all communications.
What happens when you cancel
Order status and access
If a cancellation request is accepted before shipment, the order status will change to canceled and the refund process begins. You will lose access to any promotional vouchers used on that order once it is canceled.
Subscriptions and data
Cancelling an order does not automatically cancel subscriptions such as ShopeeVIP. To stop recurring payments, cancel the subscription in your account settings.
Shopee retains order records for customer service and dispute purposes; keep copies of receipts and screenshots until refunds or disputes are fully resolved.
Will I get a refund?
General refund policy
- You may cancel orders only before the seller ships the item; approved cancellations trigger refunds.
- Shopee Mall items generally have a 15-day "Change of Mind" return/refund window from the date of delivery with seller bearing shipping costs.
- Marketplace/non‑Mall items sometimes offer 3 - 7 day returns when badges like "Free Return" or "Easy Return" are enabled by the seller.
Processing times and legal protections
- Shopee Singapore commits to resolving refunds and return requests in approximately 2½ working days on average.
- Under Singapore’s Lemon Law, for defective or non-conforming goods within six months you may demand repair, replacement, or refund if the seller cannot remedy the defect within a reasonable time.
Shopee plans and pricing
Subscription summary
Only one ShopeeVIP monthly plan in Singapore was identified in the verified data. The table below lists the plan, price, and features.
Pricing table
| Plan | Period | Price | Features |
|---|---|---|---|
| ShopeeVIP | monthly | S$3.99 | Extra 3% coins cashback; 25% off voucher each month; free doorstep delivery (no min. spend, Shopee‑fulfilled); exclusive deals; priority support |
Your consumer rights in Singapore
Lemon Law protections
Singapore’s Lemon Law allows consumers to request repair, replacement, or a refund within six months for goods that are defective or not of merchantable quality. If no remedy is provided in reasonable time, a full or partial refund may be due.
Shopee dispute framework and timelines
- Shopee’s dispute handling and its MOU with CASE aim to resolve returns and refunds efficiently.
- Shopee has publicly committed to processing refunds and return requests in an average of 2½ working days.
Customer experiences
Positive experiences
- Many users report quick seller responses and fast delivery for some orders.
- Simple return cases with clear video or photo evidence can be refunded quickly - some users report refunds within hours after return in ideal cases.
Negative experiences
- Common complaints include slow or missing refunds, difficulty cancelling orders, and delivery delays.
- Other issues cited are receiving wrong, missing or defective items, disputes over change‑of‑mind returns, and concerns about counterfeit or misrepresented products.
Documentation checklist
For cancellation requests
- Order number and item name.
- Screenshots of the order page showing status (Order Placed / Processing).
- Messages exchanged with the seller, with timestamps.
For return or refund claims
- Clear photos or video of defects, damage, or incorrect items.
- Proof of delivery, payment receipts, and tracking numbers.
- Any seller responses, shipping receipts, and return courier proof if applicable.
Common mistakes
Attempting to cancel after shipping
Many buyers try to cancel once the seller has marked the item as shipped. Once shipped, platform cancellation is typically not possible and you must initiate a return after delivery.
Insufficient evidence or late communication
Not capturing photos/videos or failing to message the seller promptly can delay or jeopardize refunds. Always document the issue immediately and keep all communication records.
Comparative recap
Quick reference table
| Topic | Period | Notes |
|---|---|---|
| Cancel before shipment | Before shipment | Cancelable via app/web with reason; seller may approve or reject; auto-cancel possible if seller non-responsive. |
| Cancel after shipment | After shipment / Delivery | Not usually possible; must receive item and start a return or dispute if eligible. |
| Shopee Mall change of mind | 15 days | 15‑day return window from delivery; seller bears forward and return shipping charges for Mall items. |
| Refund processing | 2½ working days | Shopee aims to resolve refunds and return requests in about 2½ working days on average. |
After cancelling
Next steps
- Check your payment method for the refund status and timeframes shown in your Shopee account.
- Keep all documentation until the refund is complete and the case is closed.
Helpful resources
- Straits Times: Shopee refund processing commitment
- Shopee return & refund guide (overview)
- Local customer service and consumer guidance (community resource)
Address
Headquarters
Shopee corporate headquarters (Singapore): 5 Science Park Drive, Shopee Building, Singapore 118265.
Notes
For account- or order-specific support, use the Shopee app or web Help Center and contact the seller first. Keep this address for general corporate correspondence only.