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Cancel THRIVE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Thrive service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Thrive: Easy Method
What is Thrive
Overview
Thrive is a subscription-based health and care app that offers connected dashboards, pattern recognition, device integration, and insights for users. It is offered in self-guided and nurse-oversight plans with monthly or annual billing options.
How it is offered in Singapore
Thrive's global product and pricing information is available online, and Singapore users subscribe through their app store or web billing. Exact local charges can vary slightly due to taxes and store rounding.
How to cancel Thrive
Cancel a paid subscription via web dashboard
- Sign in to your Thrive account on the web or in-app.
- Open the Billing page and choose "Change Plan".
- Downgrade to the Free Basic plan to stop paid renewals; deleting or uninstalling the app does not cancel your subscription.
- For detailed steps see the official cancellation help page: Cancel My Paid Subscription.
Cancel an order (food delivery / one-off purchases)
- Order cancellations via the mobile app are only available while preparation has not begun and the feature currently applies to the US; this may not be available in Singapore.
- Support staff typically cannot cancel orders on behalf of users if the app option is not present.
- If you cannot cancel in-app, contact Thrive support via the app or website for guidance.
What happens when you cancel
Access and renewal
After downgrading to the Free Basic plan your paid subscription will not renew at the next billing date. You generally retain access until the end of the current paid period.
Data and account status
Account data and settings typically remain linked to your account unless you delete the account explicitly. Check your account or contact support if you need assistance removing personal data.
Will I get a refund?
Standard refund policy
Refunds are not automatic. For qualifying cases (e.g., incorrect or missing food order items, late delivery by 30+ minutes, or subpar food quality), you must submit a request as described in the help resources.
Timing and conditions
- Refund requests for food delivery must be made within 30 days of purchase and typically submitted within 24 hours via the app or website.
- Decisions take up to 24 business hours; approved refunds appear within 7 business days.
- There is no general 14-day unconditional cooling-off right stated in Thrive's published policies.
Thrive plans and pricing
Plan summary
The following table lists Thrive pricing points converted to SGD from the published USD pricing. Exact charges on billing may vary by store and taxes.
Official reference
For billing changes and exact charges check your store listing or Thrive billing page: Cancel My Paid Subscription.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Thrive App - Self-guided | S$15.90 | monthly | Connected health dashboard, pattern recognition, device integration, insights |
| Thrive App - Self-guided (annual) | S$13.25 | annual | Same features, billed yearly at a lower rate (equivalent per month) |
| Thrive App - Nurse oversight | S$39.75 | monthly | Clinically informed review of health data trends |
| Thrive App - Nurse oversight (annual) | S$26.60 | annual | Ongoing clinical support at a lower effective rate (billed annually) |
Your consumer rights in Singapore
Summary of available references
Thrive's public Help Center and terms do not reference statutory 14-day cooling-off rights or specific Singapore consumer-law protections. Policies focus on discretionary refund eligibility and operational rules.
Practical steps for Singapore users
- Keep records of purchases, order confirmations, and communications in case you need to escalate an issue.
- If you believe statutory consumer protections should apply, consider consulting Singapore consumer protection resources or legal advice for clarity.
Customer experiences
Positive feedback
- Users on regional review sites praise the app's ease of use, responsive support, and ongoing feature updates.
- Customers reported quick onboarding and helpful support from the Thrive team.
Negative feedback and limitations
- Some users noted limited functionality for specific features and occasional login or permission friction, especially on Android.
- These issues have been described as intermittent and often resolved by support.
Documentation checklist
What to gather before cancelling
- Account email used for Thrive and any order or subscription confirmation numbers.
- Payment method details and the date of the last charge.
- Screenshots or records of the app billing page or order screens showing charges.
What to provide to support
- A clear statement that you wish to downgrade to the Free Basic plan (for subscription cancellation).
- Relevant order IDs, timestamps, and photos for any refund requests related to deliveries or order quality.
Common mistakes
Uninstalling instead of cancelling
Many users assume deleting the app cancels the paid subscription. It does not - subscriptions must be downgraded via the Billing page.
Missing time windows for refunds or cancellations
Requests for order-related refunds often have strict time windows (e.g., 24 hours to report in certain workflows). Missing those windows can limit refund eligibility.
Comparative recap
Quick comparison of plans
| Plan | Price (S$) | Period | Cancellation method | Refund likelihood |
|---|---|---|---|---|
| Self-guided (monthly) | S$15.90 | monthly | Downgrade via Billing page ("Change Plan") | Refunds not automatic; limited and case-by-case |
| Self-guided (annual) | S$13.25 | annual | Downgrade via Billing page before renewal | Partial refunds depend on policy and billing cycle |
| Nurse oversight (monthly) | S$39.75 | monthly | Downgrade via Billing page ("Change Plan") | Refunds handled case-by-case |
| Nurse oversight (annual) | S$26.60 | annual | Downgrade via Billing page before renewal | Lower chance of pro-rated refunds; check billing terms |
After cancelling
Immediate actions
- Confirm your subscription status on the Billing page and save confirmation screenshots.
- Check the effective end date of paid access so you know how long features remain available.
Support and further reading
If you need step-by-step help with subscription cancellation, use the official help article: Cancel My Paid Subscription.
Visit the Thrive official site for general product and contact information: Thrive.
Address
Registered contact
Thrive-related entities in Singapore have been associated with addresses used in local business registrations. One listed address is:
Mailing address
10 Anson Road #15-14 Singapore 079903