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Cancellation Activecampaign: Easy Method
What is Activecampaign
Overview
ActiveCampaign is a subscription-based SaaS platform for email marketing, automation, CRM and customer experience tools.
It helps businesses send campaigns, build automations, and integrate with sales and e-commerce systems.
Who uses it
Typical users are small and medium businesses, marketers and sales teams needing automated customer journeys.
The platform is headquartered in the United States and operates on recurring subscription plans.
How to cancel Activecampaign
On the web (primary admin)
- If you are the Primary Admin, sign in and open the Billing & Upgrade page in your account.
- Open the Edit Payment Method modal, select "Cancel my account", then confirm the cancellation.
- Annual "commit‑annually, pay‑monthly" plans require contacting ActiveCampaign Customer Experience; cancellation takes effect at the end of the annual period.
- Trial accounts simply expire unless manually upgraded to a paid plan.
- Resold accounts must be cancelled through the reseller or service provider, not directly through ActiveCampaign.
On mobile (App Store / Google Play)
- Subscriptions billed through Apple App Store or Google Play must be cancelled in the respective store account settings.
- ActiveCampaign suggests contacting their Customer Experience team for guidance for mobile subscriptions, but mobile cancellations are handled by the stores.
What happens when you cancel
Access and service
For standard paid accounts, access typically continues until the end of the current billing period unless otherwise stated.
For annual commit plans, cancellation generally becomes effective at the end of the annual term.
Data and account state
Your account data may remain available for a period after cancellation depending on ActiveCampaign policies and any export you request.
If you need a copy of contacts, automations or reports, export data before cancellation or ask support about data retention specifics.
Will I get a refund?
Official refund stance
ActiveCampaign's Refund Policy (updated Dec 9, 2025) states the company does not provide partial or full refunds and reserves the right to terminate access without refund.
This is the general baseline for refunds and billing disputes under their policy.
Promotional exceptions
- A promotional Money‑Back Guarantee published recently provides a discretionary 30‑day money‑back guarantee for qualifying purchases.
- To request a refund under that guarantee, cancel within 30 days and submit a support ticket referencing the guarantee; refunds are granted at ActiveCampaign's discretion.
Activecampaign plans and pricing
Pricing snapshot
The table below shows estimated SGD monthly equivalents for annual billing (1,000 contacts). These are approximate conversions and not official SGD billing amounts.
For exact charges see your billing statement or contact ActiveCampaign support.
| Plan | Price | Period | Features |
|---|---|---|---|
| Starter (1,000 contacts, annual) | S$20.25/month (approx.) | annual | Basic email marketing, automation, drag-and-drop editor, 1 user, email sends 10× contact limit |
| Plus (1,000 contacts, annual) | S$66.15/month (approx.) | annual | Includes SMS, landing pages, AI email content, e-commerce integrations |
| Professional (1,000 contacts, annual) | S$106.65/month (approx.) | annual | Predictive sending with AI, conversions tracking, split automations, 3 users |
| Enterprise (1,000 contacts, annual) | S$195.75/month (approx.) | annual | Custom reporting/objects, SSO, dedicated support, 5 users |
Your consumer rights in Singapore
General legal context
ActiveCampaign's posted policies do not specify Singapore‑specific statutory refund rights and generally state no refunds unless a promotional guarantee applies.
There is no automatic 14‑day statutory right of withdrawal stated in ActiveCampaign's public policies.
Local enforcement and complaints
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices.
If you believe a merchant’s conduct is unfair - such as refusing refunds despite clear terms - you may seek advice or lodge a complaint with CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Some Singapore GetApp reviews praise ActiveCampaign for strong marketing automation, personalized campaigns and helpful customer support.
Reviewers note ease of use, integration options and good documentation as benefits.
Negative feedback
TrustPilot reviews frequently mention rising prices, features moved to paid add‑ons and unexpectedly high renewal costs.
Other complaints include inconsistent support, technical issues, difficulty with downgrades or cancellations, and billing disputes.
Documentation checklist
Before you cancel
- Export contacts, automations, templates and any reports you need to retain.
- Save invoices, payment confirmations and any written cancellation confirmations from support.
- Note your Primary Admin details and billing method on file.
When requesting refunds or disputes
- Prepare the account ID, date of purchase, plan type and the 30‑day guarantee reference if applicable.
- Keep ticket numbers and all correspondence until the matter is resolved.
Common mistakes
Assuming mobile cancellations happen on ActiveCampaign
Users sometimes contact ActiveCampaign while their subscription is billed via the App Store or Google Play.
Mobile‑billed subscriptions must be cancelled through the store; ActiveCampaign can advise but cannot directly cancel store‑billed charges.
Missing reseller rules
If your account was purchased through a reseller or partner, attempting to cancel directly with ActiveCampaign may fail.
Always confirm whether your contract is with ActiveCampaign or a third‑party reseller and follow the reseller’s cancellation process.
Comparative recap
Quick comparison
| Feature | ActiveCampaign summary |
|---|---|
| Cancellation method | Primary Admin cancels in Billing & Upgrade; resold accounts via reseller; mobile via App Store/Google Play |
| Refund policy | No refunds by default; recent promotional 30‑day money‑back guarantee may apply if claimed correctly |
| Annual commit plans | Must contact Customer Experience; cancellation effective at end of annual period |
| Typical user concerns | Pricing increases, add‑on fees, billing disputes and mixed support experiences reported |
After cancelling
Follow-up actions
Confirm cancellation in writing and keep any confirmation emails or ticket numbers for records.
Export and back up your data; verify the next billing date to ensure no unexpected charges occur.
Helpful links
- Cancellation guide (Postclic)
- Customer reviews (TrustPilot)
- Pricing notes and estimates
- Marketing automation context for SMEs (AskTraining)
Address
Corporate headquarters
ActiveCampaign headquarters:
1 North Dearborn Street, 5th Floor, Chicago, IL 60602, United States
Singapore specifics
No Singapore headquarters or Singapore‑specific cancellation address is published in the materials reviewed.
If you need local consumer advice, consider contacting CASE (Consumers Association of Singapore) for guidance.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Activecampaign account as the Primary Admin, sign in and go to the Billing & Upgrade page. Open the Edit Payment Method modal, select 'Cancel my account', and confirm the cancellation. If you have an annual plan, contact ActiveCampaign Customer Experience for assistance.
If you subscribed to Activecampaign through the App Store, you must cancel your subscription in your Apple App Store or Google Play account settings. ActiveCampaign recommends contacting their Customer Experience team for guidance, but cancellations are handled by the respective stores.
After canceling your Activecampaign account, access typically continues until the end of the current billing period. Your account data may remain available for a period depending on ActiveCampaign policies, so it's advisable to export any important data before cancellation.
ActiveCampaign's refund policy states that they do not provide partial or full refunds. However, if you qualify for a recent promotional 30-day money-back guarantee, you can request a refund by canceling within 30 days and submitting a support ticket referencing the guarantee.
Yes, you can cancel your Activecampaign account if you have an annual commitment plan, but you must contact ActiveCampaign Customer Experience. The cancellation will take effect at the end of the annual period.